Credit Card Refund

[Skyedriver]

Think I'll get an answer quicker on here than through the "card" current communication arrangements.

Bought a concert ticket a couple of years ago, concert postponed a couple of times and now cancelled.
Refund promised, just had word that the refund has been processed but since I bought the ticket I've a new card, same company but different number.
Am I likely to get the refund or am I going to have to sit on the phone, in a queue listening to music

Thanks for any guidance

[Skyedriver]

anonymous said:

[redacted]

Thanks, yes no problem with electric, we were let off lightly with the weather this time

[soad]

Better off contacting the card issuer directly to explain the situation?

For many cases where a refund is processed for a payment card that has been cancelled/replaced, the funds will be held in an "unallocacted funds" or "general ledger" account.

[Skyedriver]

soad said:

Better off contacting the card issuer directly to explain the situation?

For many cases where a refund is processed for a payment card that has been cancelled/replaced, the funds will be held in an "unallocacted funds" or "general ledger" account.

Oh, thanks for that info.
Was trying to avid the hours of waiting on the phone

[Burwood]

Has it been over 7 working days? If so you should look into it. However banks use multiple levels of linkage to identify you. At the top is a Customer Number/ID, under this sits all your products which may include visa, amex, m/c. Under this sits the specific accounts. What should happen is their system finds the link and credits the appropriate account. Id give it a week or so before calling them.

[Skyedriver]

Just for closure, I can confirm that the repayment found me.
I'd rather the concert had been rescheduled (for the 4th time) but at least I got my money refunded.
Thanks for all the guidance and support.