Eve mattresses, section 75, and closed credit card
Discussion
Bit of a convoluted one this... Wondering if any expertise in section 75 here?
Ordered an eve mattress in May this year, mainly because of the 1 year trial offer.
Wife and I dislike the mattress. Don't find it comfortable, and wife is convinced is causing aches and pains.
No probs thinks I, and go online to return it. I then find that eve went into administration in October and have been bought out. New owners are not honouring the 1 year trial of any orders placed before October.
I thought I could try a section 75 as paid by credit card. However, I paid using an Amazon credit card. A couple of months ago Amazon closed all the accounts.
I imagine that means the section 75 option is a no go now?
Ordered an eve mattress in May this year, mainly because of the 1 year trial offer.
Wife and I dislike the mattress. Don't find it comfortable, and wife is convinced is causing aches and pains.
No probs thinks I, and go online to return it. I then find that eve went into administration in October and have been bought out. New owners are not honouring the 1 year trial of any orders placed before October.
I thought I could try a section 75 as paid by credit card. However, I paid using an Amazon credit card. A couple of months ago Amazon closed all the accounts.
I imagine that means the section 75 option is a no go now?
I think the account will still exist as it was operated by New Day who still run card brands for loads of companies. I found them helpful when I had a refund for gig tickets bought 12 months previously that I could not attend due to illness. That was for a Debenhams branded card, after Debenhams had failed and the card account closed
Edited by LastPoster on Friday 30th December 21:42
ILikeCake said:
No probs thinks I, and go online to return it. I then find that eve went into administration in October and have been bought out. New owners are not honouring the 1 year trial of any orders placed before October.
Perhaps the question is: when the new owners bought it out, did they buy the liabilities? I'm not sure if they have to; obviously they wouldn't if they could avoid them.Simpo Two said:
Perhaps the question is: when the new owners bought it out, did they buy the liabilities? I'm not sure if they have to; obviously they wouldn't if they could avoid them.
Liabilities carried over are usually legal liabilities - if there was a 'trial period' it's likely the new owners have no liability for this, as it's in additional to your legal rights. mattyprice4004 said:
Liabilities carried over are usually legal liabilities - if there was a 'trial period' it's likely the new owners have no liability for this, as it's in additional to your legal rights.
You may be right, but if the trial period was in the T&Cs which customers signed does that not make it legal?Gassing Station | Finance | Top of Page | What's New | My Stuff