NEST Pensions
Author
Discussion

ferret50

Original Poster:

2,755 posts

33 months

Saturday 23rd December 2023
quotequote all
Does anyone have a CEO name/email address for NEST, please?

I'm attempting to transfer a very small pension pot out of NEST on behalf of 'er indoors, and I am meeting the kind of issues that a well worded email to a CEO may just solve!

banghead

xmas

The Leaper

5,524 posts

230 months

Saturday 23rd December 2023
quotequote all
Helen Dean is the CEO

ferret50

Original Poster:

2,755 posts

33 months

flatlandsman

764 posts

31 months

Sunday 24th December 2023
quotequote all
Like most pension firms they make it incorrigibly difficult for you to transfer money from a pot to another. I was with a large global pensions firm after redundancy and wanted to consolidate my earned pot into a large managed one, literally 15 letters, numerous calls and a financial adviser later, the paltry sum of about 4 grand was moved over.

it really is pathetic how useless these people are and they literally make admin garbage up.

I had the same issue with NEST but luckily the company was doing all the hard work and they did it for the whole firm transferring them from NEST into them, so it was easier. but I was told they were very, very difficult.

Rob_F

4,147 posts

288 months

Sunday 24th December 2023
quotequote all
I swept up a load of ex company pensions into Vanguard earlier this year and it was quite easy. I remember Nest being odd in that they require you to send them a letter, but once that was done there were no issues. Have you logged in, looked at the help and followed the process about sending the letter etc?

ferret50

Original Poster:

2,755 posts

33 months

Sunday 24th December 2023
quotequote all
Rob_F said:
I swept up a load of ex company pensions into Vanguard earlier this year and it was quite easy. I remember Nest being odd in that they require you to send them a letter, but once that was done there were no issues. Have you logged in, looked at the help and followed the process about sending the letter etc?
Without going into too much detail, process was started at the end of July as my wife retired early that month.

In November she had the MoneyHelper chat, details forwarded to NEST three times, but they still insist not received, despite us having Royal Mail proof of delivery!