Santander App

[RoadToad84]

Anybody else having trouble with the mobile app? I get an error message when I log on apologising for the inconvenience and to use Mobile Banking to make payments. While I can access my account, I cannot move my money and, as the error message suggests, need to log on to the website to make any transactions.

[GR_TVR]

Working fine for me

[RoadToad84]

Hmm, that's odd. I can't take a screenshot of the app as it has a security blackout thing. But basically have no "payment" option at all. Has been like it a few days now.

[RoadToad84]

[url]|https://forums-images.pistonheads.com/629047/202407043615517

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Edited by RoadToad84 on Thursday 4th July 10:47

[mikeiow]

All working fine here

[Hustle_]

For me they rolled out the new app yesterday. It's probably something to do with that.

Mine is working but I preferred the old look. The new app design looks pretty busy.

[RoadToad84]

I've been on the new app for a couple of months. Not by choice. They invited me to test it about a year ago but I hated the UI so reverted to the old one, then it got pulled and I was forced into the new one.

I've reached out to customer service about this but had no reply as yet. I'll likely bin them off and take advantage of one of those "£150 to switch" offers

[RoadToad84]

Deleted and reinstalled. Now working.

[SmoothCriminal]

The app is ste don't know why they needed to change it there's no benefit just slower and bloated

[RoadToad84]

I agree. Not a fan at all

[SRK123]

Hustle_ said:

For me they rolled out the new app yesterday. It's probably something to do with that.

Mine is working but I preferred the old look. The new app design looks pretty busy.

Agreed. The old format worked well. Learning where everything is now ;(

[toon10]

The app is working although I only have it for my mortgage. What was annoying is that it wanted me to redo the security again which involved me faffing about with my driving license and then taking a selfie to match. The app took a good 7 or 8 attempts before it could read my license. Took me about 20 minutes to log in just to check my mortgage balance.

[cuprabob]

I was getting the same message when I logged in last night and the payment / transfer shortcuts had disappeared but all good for me today.

I concur with the comments regarding the new app.

[Rusty Old-Banger]

RoadToad84 said:

I agree. Not a fan at all

Yep. The old one was simple, and reliable. The new one is a step backwards, IMO.