MoneyBox to Trading 212 ISA transfer

[maccboy]

I have some money with MoneyBox and I want to transfer it to Trading 212. Trading 212 require a sort code and account number for where the transfer is coming from, but MoneyBox only uses your NI number. I don't know how to get the money transferred out of MoneyBox and into Trading 212. I was wondering if anyone had had a similar issue. Help!

[caduceus]

Have you tried emailing T212? They're quite helpful.

[maccboy]

caduceus said:

Have you tried emailing T212? They're quite helpful.

Thanks. I haven't managed to find an email address yet . . .

[OIC]

Chat in the app works reasonably well.

Ask for a human early on.

[caduceus]

I think it's [e-mail] from memory.

[maccboy]

caduceus said:

I think it's [e-mail] from memory.

Thanks. I've emailed the address and they have received it.

[ucb]

You should have a nominated account from which you funded Moneybox - the account number etc will be on the transaction statement when you opened the account

[maccboy]

ucb said:

You should have a nominated account from which you funded Moneybox - the account number etc will be on the transaction statement when you opened the account

Thanks, but I don't have that account any more.

[maccboy]

I have been told by Trading 212 to use my NI number as the account number and 000000 as the sort code - both on chat and by email. The online form doesn't accept my NI number as an account number - neither with nor without the letters. I'll let you know what they say next...