Chase

[Ubiquitous2024]

I had an account a few years ago which I switched for a bonus elsewhere. Having been trying to now re-open an account with them numerous times, I am told that they do not allow old customers to return. So in essence, you are allowed to be with them once in our life, and once you leave, you can never come back.

I find this to be unbelievable. What is the logic? I have come into a substantial sum of inheritance and so other than the complete lack of customer care and service this exudes. ultimately they are losing out on what would be a large chunk of funds in their system.

[mcflurry]

My guess is they've worked out the average cost of obtaining a customer and the average returns for different scenarios.
Maybe most who closed their accounts only reopen for special offer interest rates and so they consider that customer "too expensive" ?

[Simpo Two]

A bank punishing people for disloyalty... maybe they should reward loyalty instead...

[roadsmash]

In future, just leave the account open, with a pound in there.

[PaulWoof]

Chip were doing the same. I briefly had an ISA with them for a good rate till a better one was available. not long after leaving got notification that i can no longer open an ISA with them.

seems with the advent of customers switching for better rates. if they all club together and stop you returning in the future you may be less likely to leave i guess.

forgot my chase bonus is ending so will need to look at moving again

[AB]

Recently binned Chase off after they chased me relentlessly for KYC info while at the same time emailing me none stop about falling interest rates, quicker to put them down than anyone else.

I just removed all the cash and deleted the app. Wouldn't even go back for an out of this world bonus.

That and they want to know the insides of your ahole to move your own money.