Issues making payments on websites

[carew]

If I purchase something on a website from my current account it frequently asks me to authorise the payment by going into the banking app. This is all fine but then when I go back into the retailer's website it has forgotten everything I have purchased and goes back to the start! I then frequently have to use a different card to complete the purchase usually one where they text me an authorisation code.

Is this something I need to speak to my bank about as it sounds like an issue with their app?

[Dave Hedgehog]

try a different browser

and always use a credit card on any purchase £100+

[rhlshrm2430]

This is usually the retailer’s site losing the session when you jump to the bank app, not your bank messing up. I’ve had better luck using a desktop or making sure pop-ups/ad blockers are off.

[carew]

Thanks for the replies.