Dyson - Customer Service
Discussion
Just something I found interesting, and thought I would share -
A lady at work bought a new Dyson a week or so ago, and found that the hose won't reach all the way up her stairs. Rather miffed about this, she wrote a letter to Dyson HQ, and a few days later received a phone call from James Dyson himself!
I queried this with her, as I found it a bit unlikely, to say the least, but she was adamant it was him, and from the things she then said he said, it does sound plausible.
They couldn't reach any agreement though - she's taking it back!
Anybody else had any similar unlikely incidents - and does the PH massive think she's just got things a bit round her neck, or is it the sort of thing he does?
A lady at work bought a new Dyson a week or so ago, and found that the hose won't reach all the way up her stairs. Rather miffed about this, she wrote a letter to Dyson HQ, and a few days later received a phone call from James Dyson himself!
I queried this with her, as I found it a bit unlikely, to say the least, but she was adamant it was him, and from the things she then said he said, it does sound plausible.
They couldn't reach any agreement though - she's taking it back!
Anybody else had any similar unlikely incidents - and does the PH massive think she's just got things a bit round her neck, or is it the sort of thing he does?
I thought Dyson's customer service was s
t.
Wanted to purchase a handheld vacuum cleaner and their website said the DC34 Animal would be most suitable. I then spotted they do a DC34 Animal Exclusive, which is EXACTLY the same model but silver instead of purple. With the Exclusive you get "extra accessories worth £60" that you don't get with the 'ordindary' DC34 animal, but the Exclusive only costs £10 more.
Great I thought, might as well go for that - the extra tools will come in handy when tidying up after a 3yr old and two cats plus two cars to keep clean. Only the Exclusive is out of stock, and has been for weeks now.
Ah, said I, i'll call their customer service number and order & pay for the Exclusive, they can send me the 'ordinary' purple one then send the accessories once they come in stock.
Doesn't work like that apparently. It's a different machine I am told. No it isn't its just a different colour. Tried arguing with the customer service 'agent' but to no avail.
So Dyson can go & shove their Dyson DC34 Animal Exclusive RIGHT up their arse. RIGHT up.
t. Wanted to purchase a handheld vacuum cleaner and their website said the DC34 Animal would be most suitable. I then spotted they do a DC34 Animal Exclusive, which is EXACTLY the same model but silver instead of purple. With the Exclusive you get "extra accessories worth £60" that you don't get with the 'ordindary' DC34 animal, but the Exclusive only costs £10 more.
Great I thought, might as well go for that - the extra tools will come in handy when tidying up after a 3yr old and two cats plus two cars to keep clean. Only the Exclusive is out of stock, and has been for weeks now.
Ah, said I, i'll call their customer service number and order & pay for the Exclusive, they can send me the 'ordinary' purple one then send the accessories once they come in stock.
Doesn't work like that apparently. It's a different machine I am told. No it isn't its just a different colour. Tried arguing with the customer service 'agent' but to no avail.
So Dyson can go & shove their Dyson DC34 Animal Exclusive RIGHT up their arse. RIGHT up.
I rang them about a year ago to find out whether there was a particular accessory available for mine, sadly there wasnt.
About 6 weeks ago they sent me one though, seems several other people had asked for something similar so they sent me one to see if I liked it. Called them to check I wouldnt be charged and it was free they just asked me to send them an email after I used it to see it worked.
Pretty cool I thought.
About 6 weeks ago they sent me one though, seems several other people had asked for something similar so they sent me one to see if I liked it. Called them to check I wouldnt be charged and it was free they just asked me to send them an email after I used it to see it worked.
Pretty cool I thought.
Rollcage said:
Just something I found interesting, and thought I would share -
A lady at work bought a new Dyson a week or so ago, and found that the hose won't reach all the way up her stairs. Rather miffed about this, she wrote a letter to Dyson HQ, and a few days later received a phone call from James Dyson himself!
I queried this with her, as I found it a bit unlikely, to say the least, but she was adamant it was him, and from the things she then said he said, it does sound plausible.
They couldn't reach any agreement though - she's taking it back!
Anybody else had any similar unlikely incidents - and does the PH massive think she's just got things a bit round her neck, or is it the sort of thing he does?
I used to work there in infrastructure and from what I can gather he does ring customers when he is bored.A lady at work bought a new Dyson a week or so ago, and found that the hose won't reach all the way up her stairs. Rather miffed about this, she wrote a letter to Dyson HQ, and a few days later received a phone call from James Dyson himself!
I queried this with her, as I found it a bit unlikely, to say the least, but she was adamant it was him, and from the things she then said he said, it does sound plausible.
They couldn't reach any agreement though - she's taking it back!
Anybody else had any similar unlikely incidents - and does the PH massive think she's just got things a bit round her neck, or is it the sort of thing he does?
Mind you his dress sense is another thread
Allanv said:
I used to work there in infrastructure and from what I can gather he does ring customers when he is bored.
Mind you his dress sense is another thread
Thanks for the confirmation - nice to somebody as big as Dyson still getting hands on.Mind you his dress sense is another thread
Edited by Rollcage on Tuesday 23 August 20:41
Mrs Gaspode managed to lose the crevice tool from our Animal, way out of the warranty period. She rang them to ask if she could buy a replacement, they sent her one free of charge as 'Clearly it's our fault for not making them in a bright enough colour to stop you losing them".
Flippin' brilliant machines and a nice company to do business with. Although the last one we bought was a James, 'cos they are British built.
Flippin' brilliant machines and a nice company to do business with. Although the last one we bought was a James, 'cos they are British built.
Rollcage said:
They couldn't reach any agreement though - she's taking it back!
I'm bemused that people think that's good service - the guy that owns the place called and still couldn't resolve the customer's issue.I thought you were going to say that he sent an extra long hose, or a hose extension, FOC.
Deva Link said:
I'm bemused that people think that's good service - the guy that owns the place called and still couldn't resolve the customer's issue.
I thought you were going to say that he sent an extra long hose, or a hose extension, FOC.
I'd agree with you - I certainly never thought it was good service, just interesting that Dyson himself speaks to complainants.I thought you were going to say that he sent an extra long hose, or a hose extension, FOC.
Great customer service. My ancient DC04 started smoking, literally, so I phoned customer service. Was told immediately it was the belt that needed replacing and that if I went to Currys they had an offer on replacement belts that were cheaper than buying from Dyson.
Also got the cleaner registered and was told if it goes kaput they will send an engineer out who will fix it for a fixed price of about £75 including any parts and labour. Sounds like a bargain as could get basically a rebuilt Dyson.
Also got the cleaner registered and was told if it goes kaput they will send an engineer out who will fix it for a fixed price of about £75 including any parts and labour. Sounds like a bargain as could get basically a rebuilt Dyson.
My colleague called them last week to get the part number for the long hose attachment as she had lost it. She called them to find out the part number as it was for an older model and whilst on the phone was told they had one in stock and would ship it next day, free of charge. If she had managed to find it online, she would have paid however much it was for the replacement.
I was impressed seeing as there aren't many companies out there with this attitude at the moment. Thumbs up for Dyson.
I was impressed seeing as there aren't many companies out there with this attitude at the moment. Thumbs up for Dyson.
Mrs B was a temp in the Dyson call centre for a couple of months after i forced her to relocate from Bristol. Mr Dyson does like taking customer service calls himself. Think he might be a little bored at times! They do pride themselves on their customer service so I'm told though. Some of the stories (non of which i can remember enough to both sharing) were definitely in the 'above and beyond' catagory.
Deva Link said:
I'm bemused that people think that's good service - the guy that owns the place called and still couldn't resolve the customer's issue.
I thought you were going to say that he sent an extra long hose, or a hose extension, FOC.
Well he's not likely to pay to have your house remodeled so the stairs are shorter is he!I thought you were going to say that he sent an extra long hose, or a hose extension, FOC.
Surely if you have long stairs you do half from the bottom and half from the top? If your stairs are more than two storeys of continuous steps surely you can afford someone to hoover the stairs for you so it doesn't matter how difficult it is? :-)
I can't fault Dyson either. Replaced my DC07 a few years back after my ExH killed my original one.
When I got the replacement home the collection bin was not quite air tight so suction was being lost. Great I though, I'm going to have to take time out of work to wait for an Engineer to come and tell me that is what is wrong and then wait while they ordered the replacement.
No, not at all. I rang explained the problem and the next day a new collection bin was delivered.
Big thumbs up from me to Dyson.
When I got the replacement home the collection bin was not quite air tight so suction was being lost. Great I though, I'm going to have to take time out of work to wait for an Engineer to come and tell me that is what is wrong and then wait while they ordered the replacement.
No, not at all. I rang explained the problem and the next day a new collection bin was delivered.
Big thumbs up from me to Dyson.
thinfourth2 said:
People buy dysons
How odd
I get get them from the recycling center and clean the filters
Until the wife told me to stop apparently 5 hoovers for a 2 bedroom house is silly
LOL, you have one more Dyson than me, but I beat you on the number of bedrooms.How odd
I get get them from the recycling center and clean the filters
Until the wife told me to stop apparently 5 hoovers for a 2 bedroom house is silly
When my tenants vacate their rental premises, they often depart leaving behind their repairable Dyson vacuum cleaner.
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