Home deliveries
Discussion
Why are these companies so inflexible?
"your delivery will be with you between 9am and 6pm tomorrow sir."
Well, that's just great isn't it? One day's notice to get the day off work, and then I have to sit around ALL DAY because you can't give me any indication whatsoever of when the delivery might arrive.
And then they don't turn up anyway. Arrrgh!
"your delivery will be with you between 9am and 6pm tomorrow sir."
Well, that's just great isn't it? One day's notice to get the day off work, and then I have to sit around ALL DAY because you can't give me any indication whatsoever of when the delivery might arrive.
And then they don't turn up anyway. Arrrgh!
Home delivery companies do what their customer tells them to, and pays them to do.
If whoever you bought the goods from said 9-6 is ok, and specified that the delivery should be made only to the address the credit card is registered to, that's all the delivery company will do.
I've never understood the mindset of someone who orders things for delivery, knowing that they won't be at the delivery address to actually accept the goods. It seems a perverse thing to do it in the first place, and even more so to complain about it afterwards.
If whoever you bought the goods from said 9-6 is ok, and specified that the delivery should be made only to the address the credit card is registered to, that's all the delivery company will do.
I've never understood the mindset of someone who orders things for delivery, knowing that they won't be at the delivery address to actually accept the goods. It seems a perverse thing to do it in the first place, and even more so to complain about it afterwards.
s2sol said:
I've never understood the mindset of someone who orders things for delivery, knowing that they won't be at the delivery address to actually accept the goods. It seems a perverse thing to do it in the first place, and even more so to complain about it afterwards.
Do explain how you order something that can ONLY be ordered and not bought from a shop and then get it delivered..Mr Gear said:
Why are these companies so inflexible?
"your delivery will be with you between 9am and 6pm tomorrow sir."
Well, that's just great isn't it? One day's notice to get the day off work, and then I have to sit around ALL DAY because you can't give me any indication whatsoever of when the delivery might arrive.
And then they don't turn up anyway. Arrrgh!
That's because 'you' 'the customer', wants to pay £5 for deilivery or better still nothing. This has to come out of the supplier's mark up and therefore he will send the item the cheapest way he can. There are companies who will be much more precise and actullay turn up when they say they will, but not for the money suppliers want to pay."your delivery will be with you between 9am and 6pm tomorrow sir."
Well, that's just great isn't it? One day's notice to get the day off work, and then I have to sit around ALL DAY because you can't give me any indication whatsoever of when the delivery might arrive.
And then they don't turn up anyway. Arrrgh!
Road2Ruin said:
That's because 'you' 'the customer', wants to pay £5 for deilivery or better still nothing. This has to come out of the supplier's mark up and therefore he will send the item the cheapest way he can. There are companies who will be much more precise and actullay turn up when they say they will, but not for the money suppliers want to pay.
Surely to send it the cheapest way, at some point in advance they have to plan the order of their deliveries for the morning/day/week ... couldn't they figure out that if it's at the end of the list it's not going to be delivered first thing and send an email? Is that really an expensive process?Most often, the delivery driver will load his van up at first light and work out the most efficient route to deliver the goods - I always give them my mobile number, tell them to inform the driver to give me x (hours/minutes depending how far I am from home that day) notice. Never had a problem with this.
JonnyFive said:
Do explain how you order something that can ONLY be ordered and not bought from a shop and then get it delivered..
Either find a supplier willing to deliver to an alternative address, where someone will accept delivery, or accept that you'll have to put yourself out a bit. It's not the home delivery companies being awkward that causes the problem, it's the supplier and ultimately you, as the supplier's customer. s2sol said:
JonnyFive said:
Do explain how you order something that can ONLY be ordered and not bought from a shop and then get it delivered..
Either find a supplier willing to deliver to an alternative address, where someone will accept delivery, or accept that you'll have to put yourself out a bit. It's not the home delivery companies being awkward that causes the problem, it's the supplier and ultimately you, as the supplier's customer. I offered money to deliver it elsewhere, nope.. So had to do the 70 mile journey to pick it up myself, plus the half hour wait there for them to find it.
Useless.
Mr Gear said:
Why are these companies so inflexible?
"your delivery will be with you between 9am and 6pm tomorrow sir."
Well, that's just great isn't it? One day's notice to get the day off work, and then I have to sit around ALL DAY because you can't give me any indication whatsoever of when the delivery might arrive.
And then they don't turn up anyway. Arrrgh!
Your order from UPS - Trader is out for delivery today and is due to be delivered between 14:40-15:40. Can you please ensure that someone will be available to sign for the parcel at: "address deleted""your delivery will be with you between 9am and 6pm tomorrow sir."
Well, that's just great isn't it? One day's notice to get the day off work, and then I have to sit around ALL DAY because you can't give me any indication whatsoever of when the delivery might arrive.
And then they don't turn up anyway. Arrrgh!
This whole rant was started by Virgin Media. I have moved house, so recently I have had to take days off for Virgin Media installation, Furniture delivery, Storage company delivery, and then I needed to send some shoddy furniture back to Argos, for which they required me to sign before they would make the collection.
Was it possible to co-ordinate these activities onto one day?
Was it f
k.
Was it possible to co-ordinate these activities onto one day?
Was it f
k.JonnyFive said:
Home Delivery Network are the sttest I've ever used.
They're a standing joke, if it's them or sttest I've ever used.tty link be gratefull you evan got what you orderedRoad2Ruin said:
That's because 'you' 'the customer', wants to pay £5 for deilivery or better still nothing. This has to come out of the supplier's mark up and therefore he will send the item the cheapest way he can. There are companies who will be much more precise and actullay turn up when they say they will, but not for the money suppliers want to pay.
No, I've offered to pay more to use alternative delivery such as royal mail which'll make it a 5 min walk for me (every business over a certain size MUST handle bulk mail right?) or other couriers with local depots but apparently they can't because of contracts, systems, the inability to expend a TINY LITTLE BIT OF fkING EFFORT etc etc.Naga said:
Most often, the delivery driver will load his van up at first light and work out the most efficient route to deliver the goods - I always give them my mobile number, tell them to inform the driver to give me x (hours/minutes depending how far I am from home that day) notice. Never had a problem with this.
same here. i always instruct this for home deliveries. if there isn't a box on the website to allow messaged to be included, i'll order it over the phone and ensure this is done. JonnyFive said:
Home Delivery Network are the sttest I've ever used.
Wouldn't allow me to move it to my work address for some reason, even offered to pay them to do it.. Nope.
Had to either take a day off work, or drive the 70 mile round trip to collect it myself. Bunch ofs.
these guys are so crap, I would not use them when buying off t'internet, and would avoid any retailer that does use them. ttest I've ever used.Wouldn't allow me to move it to my work address for some reason, even offered to pay them to do it.. Nope.
Had to either take a day off work, or drive the 70 mile round trip to collect it myself. Bunch of
s.If you phone them up on a monday afternoon to re-arrange delivery, the driver does not get the new deliver message the next day (i.e tuesday), it is the day after (i.e wed). Apparently no way of getting a message to the driver overnight via the depot. what a f
king genius system !
s2sol said:
Home delivery companies do what their customer tells them to, and pays them to do.
If whoever you bought the goods from said 9-6 is ok, and specified that the delivery should be made only to the address the credit card is registered to, that's all the delivery company will do.
I've never understood the mindset of someone who orders things for delivery, knowing that they won't be at the delivery address to actually accept the goods. It seems a perverse thing to do it in the first place, and even more so to complain about it afterwards.
+1If whoever you bought the goods from said 9-6 is ok, and specified that the delivery should be made only to the address the credit card is registered to, that's all the delivery company will do.
I've never understood the mindset of someone who orders things for delivery, knowing that they won't be at the delivery address to actually accept the goods. It seems a perverse thing to do it in the first place, and even more so to complain about it afterwards.
My neighbour orders loads of stuff and then goes out all day. I wouldn't mind if she worked but she just goes shopping/visiting, then expects the neighbours to take in her delivery.
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