ZEP1 LEDs - repairable?
Discussion
I’ve got quite a few ZEP1 LEDs in the house, the oldest are 4-5 years old and one has failed now. Swapped it out to confirm it’s the lamp not the driver.
Are these repairable, and is that economic? They’re north of £50 a pop to buy new I believe. I bought mine via Guy on here with the PH discount but I’ve mailed him and got no response so I guess he’s moved on now. I’ll stump up for a new one if it can be fixed, although annoyingly I can’t remember which colour temp these ones are.
Are these repairable, and is that economic? They’re north of £50 a pop to buy new I believe. I bought mine via Guy on here with the PH discount but I’ve mailed him and got no response so I guess he’s moved on now. I’ll stump up for a new one if it can be fixed, although annoyingly I can’t remember which colour temp these ones are.
You need the returns email address
They've a long winded process to give you a returns reference .... I had to chase a few times!
The units themselves are out of warranty, but they can check them and let you know how much they would be to repair.
I had to send some up/down lighters back, which were already replacements from prior purchases, about 18 months before... The warranty dates back to the original purchase date, not the replacement date... Odd.
However, they were replaced FOC.
They've a long winded process to give you a returns reference .... I had to chase a few times!
The units themselves are out of warranty, but they can check them and let you know how much they would be to repair.
I had to send some up/down lighters back, which were already replacements from prior purchases, about 18 months before... The warranty dates back to the original purchase date, not the replacement date... Odd.
However, they were replaced FOC.
netherfield said:
Thanks - Is that who Ecoled are these days? I searched the website but haven't seen anything about repairs yet - are they a company who can repair?RC1807 said:
You need the returns email address
They've a long winded process to give you a returns reference .... I had to chase a few times!
The units themselves are out of warranty, but they can check them and let you know how much they would be to repair.
I had to send some up/down lighters back, which were already replacements from prior purchases, about 18 months before... The warranty dates back to the original purchase date, not the replacement date... Odd.
However, they were replaced FOC.
Thanks - does the above apply to Ecoled? I can't remember the name of the company I bought them from via Guy, whether it was called Ecoled or something else?They've a long winded process to give you a returns reference .... I had to chase a few times!
The units themselves are out of warranty, but they can check them and let you know how much they would be to repair.
I had to send some up/down lighters back, which were already replacements from prior purchases, about 18 months before... The warranty dates back to the original purchase date, not the replacement date... Odd.
However, they were replaced FOC.
I’ve had a few fail and I can’t fault ecoled’s returns. Each time I’ve sent back and they’ve replaced straight away. The only exception was some lights that they don’t make any more but they managed to find a way of replacing the light and also the diffuser (that’s the best way I can describe) to match what I have.
RC1807 said:
CAPP0 said:
Thanks - does the above apply to Ecoled? I can't remember the name of the company I bought them from via Guy, whether it was called Ecoled or something else?
They changed name - same companyThanks all for your help on this.
Sorry for the tardy reply Cappo. I spent last week literally under a table, wiring up Gingerbread City which we have sponsored this year.
Indeed, Ecoled is no more. Same company but that name was a legacy of our more humble beginnings in the energy saving market. Over the last several years we have steadily headed up-market to become a more bespoke premium architectural lighting manufacturer and as such, wanted to change the way we present ourselves to the market which lead to the re-launch as PHOS in September. We won our first serious award last week too which is nicely timed!
I am still here and available for architectural lighting & design advice to any that need.
Indeed, Ecoled is no more. Same company but that name was a legacy of our more humble beginnings in the energy saving market. Over the last several years we have steadily headed up-market to become a more bespoke premium architectural lighting manufacturer and as such, wanted to change the way we present ourselves to the market which lead to the re-launch as PHOS in September. We won our first serious award last week too which is nicely timed!
I am still here and available for architectural lighting & design advice to any that need.
Just dug out a load of Zep1 s that I had lying around. Was looking to fit them but found that the black ones are ok but the silver ones flash. Anyone know if this is a fault or if I need a different driver. I have tried about 5 silver units so far and they all flash. 
Edited by Gazzab on Saturday 14th June 18:10
Gazzab said:
Just dug out a load of Zep1 s that I had lying around. Was looking to fit them but found that the black ones are ok but the silver ones flash. Anyone know if this is a fault or if I need a different driver. I have tried about 5 silver units so far and they all flash.
In the very depths of my memory, I seem to recall that the different ZEP lights needed different drivers, i.e. one needs a more powerful driver than the other. I can't be more helpful than that, sorry, but if Guy is still involved I'm sure he'll advise - maybe try contacting him at Phos (details above).Edited by Gazzab on Saturday 14th June 18:10
I also seem to remember they need a specific type of driver also, apologies I only ended up with a few in the new house (couldn’t afford them this time around everywhere like the last one it was a lot bigger) so I don’t remember.
I do remember I managed to source a working driver from TLCs locally after I lost one and it’s been happily lighting our bathroom since. So all is not lost hopefully as you’d be able to buy one driver and try it.
Ofc if guy isn’t under a different table wiring some other award winning outfit I’m sure he’ll get back
I do remember I managed to source a working driver from TLCs locally after I lost one and it’s been happily lighting our bathroom since. So all is not lost hopefully as you’d be able to buy one driver and try it.
Ofc if guy isn’t under a different table wiring some other award winning outfit I’m sure he’ll get back
Thanks. I am wondering if the green drivers are circa 350ma and that I need 700ma. I can buy such drivers online including ecoled’s own brand. Not quite sure how I’ve ended up with a mix of lamps. I have 4 of the black ones (plus one that’s not working) and 6 of the silver ones. So just enough for my bathroom and kitchen projects.
Ive also just had a ZEP1 fail. They have been in a long time to be fair. Any ideas on how to get a replacement? It's definitely the LED and not the driver.
The problem is that they are quite a big cutout size (86mm). If anyone knows of any readily available downlights that will fit that cutout please let me know.
Thanks
The problem is that they are quite a big cutout size (86mm). If anyone knows of any readily available downlights that will fit that cutout please let me know.
Thanks
thebraketester said:
Ive also just had a ZEP1 fail. They have been in a long time to be fair. Any ideas on how to get a replacement? It's definitely the LED and not the driver.
The problem is that they are quite a big cutout size (86mm). If anyone knows of any readily available downlights that will fit that cutout please let me know.
Thanks
Since my OP and the warranty assistance from Guy, I have played around with a couple more and found that if you can wield a screwdriver and a soldering iron, it's possible to repair these yourself. You need a suitable size/power/colour COB (chip on board) LED, and the ZEP1s come apart fairly readily for replacement. I can't remember the exact size and form factor but *very* broadly speaking, you need something like this:The problem is that they are quite a big cutout size (86mm). If anyone knows of any readily available downlights that will fit that cutout please let me know.
Thanks
Try Amazon or eBay, or an electronics supplier.
That said, I have also kept an eye on eBay over the years and have picked up a fair few ZEP1s at bargain prices - sometimes someone who's got one left over from a job, but one time someone listed 6 of them and nobody placed a bid - sniped those for less than the cost of one! So I have a stock of spares now, which is handy as I have something like 18 in the house.
Unfortunately I've been very disappointed with the lack of customer support this time round from EcoLED now Phos. I have well over a hundred EcoLED lights throughout my house of various types including the plastered in type in my kitchen, games room and living room.
The older ones in my games room and kitchen have now started to fail after approximately 10 years (no issue with that, top be expected) and now Phos are saying they can no longer repair them as the LED chips are no longer available. The upshot of this I will need to replace 24 lights in my kitchen and 18 in my games room and re-plaster the ceiling and redecorate both rooms at a huge cost and upheaval.
You'd think they would have bought a stock of LED chips to ensure they could keep these things repaired. I remember specifically asking about this issue to Guy when we went down this route of the plastered in lights and he assured me they would always be repairable. The light engine comes out of the plastered in fitting so Phos could easily make a replacement engine that would fit into the existing holder but they seem to be uninterested in this either. I am extremely disappointed and could not recommend the company on the back of my experience sadly.
The older ones in my games room and kitchen have now started to fail after approximately 10 years (no issue with that, top be expected) and now Phos are saying they can no longer repair them as the LED chips are no longer available. The upshot of this I will need to replace 24 lights in my kitchen and 18 in my games room and re-plaster the ceiling and redecorate both rooms at a huge cost and upheaval.
You'd think they would have bought a stock of LED chips to ensure they could keep these things repaired. I remember specifically asking about this issue to Guy when we went down this route of the plastered in lights and he assured me they would always be repairable. The light engine comes out of the plastered in fitting so Phos could easily make a replacement engine that would fit into the existing holder but they seem to be uninterested in this either. I am extremely disappointed and could not recommend the company on the back of my experience sadly.
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