Recommendation for a roller garage door that will last?
Discussion
I made the mistake of getting a budget roller garage door installed 3 years ago (made by Auto-Roll UK). Last week it recoiled itself in a tangled state in the housing and could not be closed. I had to pay the original installer 80 quid just to disentangle it and close the door. It still doesn't close properly - it "bounces at the bottom" and starts re-opening as soon as it hits the floor (and it's using a fresh set of batteries for the door sensor).
It was sold to me with a 5 year warranty, but Auto-Roll UK have ignored my email, and the installer has told me that they are no longer honouring warranties.
So....can anyone recommend a decent roller door that they've had for 5+ years without any issues? I've had a quote for 2,880 to install a Seceuroglide door, which sounds a but steep, but I have no idea what the benchmark price is for a decent door.
It was sold to me with a 5 year warranty, but Auto-Roll UK have ignored my email, and the installer has told me that they are no longer honouring warranties.
So....can anyone recommend a decent roller door that they've had for 5+ years without any issues? I've had a quote for 2,880 to install a Seceuroglide door, which sounds a but steep, but I have no idea what the benchmark price is for a decent door.
I’m having issues with my securoglide door 5 years after installation.
Problems I’ve had since day 1 are remotes going out of sync (has a Telco control unit), housing becoming detached and now remotes have gone again (easy to reprogram yourself, download a pdf tech manual for the control unit) and now it goes up incrementally but not down, so have to get the people out again.
To be fair it came with a year warranty and all issues up until the last one have been fixed for free. However, it is in use daily , numerous times but I’d expect it to have been more reliable.
Problems I’ve had since day 1 are remotes going out of sync (has a Telco control unit), housing becoming detached and now remotes have gone again (easy to reprogram yourself, download a pdf tech manual for the control unit) and now it goes up incrementally but not down, so have to get the people out again.
To be fair it came with a year warranty and all issues up until the last one have been fixed for free. However, it is in use daily , numerous times but I’d expect it to have been more reliable.
Ninja59 said:
Honestly hormann/garador (same thing really), has been perfect here and we are at about 5 yrs now
+1, I got a Hormann roller door fitted in Jan, it's worked perfectly from day one, no stress or issues so far. I think the door was £2500 fitted.The installer said they'd had to fit some other brands for a bit as supply had been disrupted during Covid, and they were much less good.
Garador double roller here. They're a UK-manufactured brand related to Hormman and use the same motors, controllers, remotes etc.
Had a bit of an issue with a draught from between the slats initially, which resorted in a reprogramming of the controller to push the slats closer together when closed. Then there was a draught coming from the top, half-sorted by installing a long strip of draught excluder. Still not perfect but better than the old up-and-over though but I think that's just the way they're designed. That was a Hormman too and was well over ten years old and still working well, draughts aside.
I've still got draughts coming in from the top and from the slats on a windy day. Not what I'd expected from £3500 and negates the point of going for the thickest insulated slats tbh. The installer has been pretty good about it and done all the extra work for free but I'm not sure I'd recommend one if you're looking to keep heat in and cold out.
If you can get away with the low effective internal height when open, a sectional door is the way to go. I need maximum height, hence a roller was the only option.
Had a bit of an issue with a draught from between the slats initially, which resorted in a reprogramming of the controller to push the slats closer together when closed. Then there was a draught coming from the top, half-sorted by installing a long strip of draught excluder. Still not perfect but better than the old up-and-over though but I think that's just the way they're designed. That was a Hormman too and was well over ten years old and still working well, draughts aside.
I've still got draughts coming in from the top and from the slats on a windy day. Not what I'd expected from £3500 and negates the point of going for the thickest insulated slats tbh. The installer has been pretty good about it and done all the extra work for free but I'm not sure I'd recommend one if you're looking to keep heat in and cold out.
If you can get away with the low effective internal height when open, a sectional door is the way to go. I need maximum height, hence a roller was the only option.
samoht said:
Ninja59 said:
Honestly hormann/garador (same thing really), has been perfect here and we are at about 5 yrs now
+1, I got a Hormann roller door fitted in Jan, it's worked perfectly from day one, no stress or issues so far. I think the door was £2500 fitted.The installer said they'd had to fit some other brands for a bit as supply had been disrupted during Covid, and they were much less good.
Excellent product and in our case the installer was equally as good. Not inexpensive but worth the investment.
Just remembered ours was sectional with thick insulation for heated garage.
MustangGT said:
Crocodile and Garolla also appear to be reputable.
Had a quote from Crocodile which involved my wife about to make a bed up for the salesman as he took forever and for 2 single doors for a double garage came in at around £4700 after the inevitable…..i’m not going to charge you that i’m going to discount it etc etc Ended up with Garolla who fitted them yesterday and cost around £2200 for what seems exactly the same stuff.Only been in a day but so far so good..Installer was friendly and did what he said he was going to do when he said he would,always a bonus…
Edited by ClaphamBoxS on Tuesday 13th June 21:24
Thanks for all the feedback.
From asking around so far, it seems like the control board is the main cause of my problems, particularly in combination with the safety sensor on the door. So I'm thinking that it might be more pragmatic to replace the control board only?
I've just spoken to someone who would be able to fit one made by Link Controls. Has anyone had any experience of this brand?
From asking around so far, it seems like the control board is the main cause of my problems, particularly in combination with the safety sensor on the door. So I'm thinking that it might be more pragmatic to replace the control board only?
I've just spoken to someone who would be able to fit one made by Link Controls. Has anyone had any experience of this brand?
itm said:
I'm now also wondering whether a move to a sectional door would be a good thing. Are these generally considered to be more reliable than rollers when implemented as electric doors?
Any views/experience of sectional vs roller doors?
My impression is that if you have space for a door to retract overhead inside the garage, then it's a bit more reliable to get a sectional door than a roller one, yes. But the quality of the door and how well it's installed is more significant than the type.Any views/experience of sectional vs roller doors?
Honestly if you're in the East of England or N London I recommend calling these guys https://www.easterngaragedoors.co.uk/areas-covered... , I'm sure they'll come and look at what you've got and will advise on options, they were really good for me.
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