Heatmiser app changes settings on a daily basis
Discussion
Help? What am I doing wrong?
We have a Heatmiser hub controlling 5 zones, each with it's own NeoAir V2 thermostat.
On a good day the app may show 3 or 4 of the zones - the others will be 'offline', but the thermostats will be functioning normally - that's just plain irritating but it's not the main issue.
One of the zones is the study where I work - this morning I checked the app as it didn't seem very warm - each of the 4 daily settings was at 16 degrees. Not what I'd set it to.
I edited the settings and all was good in the study, until later - now nearly 4pm it's reset everything back to 16 degrees.
I'm frustrated as I don't know if it's me, the app or the hub.
What can I do to check as the FAQ is rubbish.
We have a Heatmiser hub controlling 5 zones, each with it's own NeoAir V2 thermostat.
On a good day the app may show 3 or 4 of the zones - the others will be 'offline', but the thermostats will be functioning normally - that's just plain irritating but it's not the main issue.
One of the zones is the study where I work - this morning I checked the app as it didn't seem very warm - each of the 4 daily settings was at 16 degrees. Not what I'd set it to.
I edited the settings and all was good in the study, until later - now nearly 4pm it's reset everything back to 16 degrees.
I'm frustrated as I don't know if it's me, the app or the hub.
What can I do to check as the FAQ is rubbish.
Do you have the UH8-N wiring centre? This is what I have (230v model) and it has an antenna that has to be "visible" to all of the stats. I had a problem when my antenna was in line with my TV (on the opposite side of the wall and in line with the thermostat on the far wall e.g. Antenna-wall-tv-thermostat) and in my case the UH8-N kept randomly losing connection with the thermostat, the solution was to raise up the antenna to just below the ceiling which solved the problem.
I also have Deco and frustrating behavior from heatmiser v2 hub...!
For me the app can be slow to load profiles, and when I change profiles it regularly doesn't apply them..sometimes I need to change settings a few times before it accepts them.
Other times it just works fine, and I'm struggling to spot a pattern.
I THINK turning off direct connection helped... But difficult to tell.
For me the app can be slow to load profiles, and when I change profiles it regularly doesn't apply them..sometimes I need to change settings a few times before it accepts them.
Other times it just works fine, and I'm struggling to spot a pattern.
I THINK turning off direct connection helped... But difficult to tell.
WyrleyD said:
Do you have the UH8-N wiring centre? This is what I have (230v model) and it has an antenna that has to be "visible" to all of the stats. I had a problem when my antenna was in line with my TV (on the opposite side of the wall and in line with the thermostat on the far wall e.g. Antenna-wall-tv-thermostat) and in my case the UH8-N kept randomly losing connection with the thermostat, the solution was to raise up the antenna to just below the ceiling which solved the problem.
I have a UH1Andeh1 said:
I also have Deco and frustrating behavior from heatmiser v2 hub...!
For me the app can be slow to load profiles, and when I change profiles it regularly doesn't apply them..sometimes I need to change settings a few times before it accepts them.
Other times it just works fine, and I'm struggling to spot a pattern.
I THINK turning off direct connection helped... But difficult to tell.
Direct connection does not work on my Android phone but seems to work fine on Ipad.For me the app can be slow to load profiles, and when I change profiles it regularly doesn't apply them..sometimes I need to change settings a few times before it accepts them.
Other times it just works fine, and I'm struggling to spot a pattern.
I THINK turning off direct connection helped... But difficult to tell.
Have the exact same issue with my Heatmiser, got 6 thermostats in separate zones, a neohub and two neoplugs as a rebro. It loses signal regularly and seems to reset the temp settings when it has done so. I seem to spend half my life re-pairing thermostats from scratch and it is getting quite frustrating. Especially as the online help and customer service is so poor. Interested to hear if anyone knows what the answer is other than Heatmiser is **** 
I have a large Heatmiser system that runs without issue ( other than the thermostats which all need calibration and seem very poor at registering temperature which is their sole job!)
The system uses its own mesh to communicate not WiFi so I would look at what drops off line and how far it is from the other units. In need you could add a plug for example as a fix for a hole in the mesh that would make it more stable.
The system uses its own mesh to communicate not WiFi so I would look at what drops off line and how far it is from the other units. In need you could add a plug for example as a fix for a hole in the mesh that would make it more stable.
As above, the stats and the hub use a proprietary RF mesh network and it sounds like it’s intermittent in your case.
The smart plug they sell acts as a booster so one or more of those in the right location will help.
https://faq.heatmiser.com/hc/en-us/articles/360001...
The smart plug they sell acts as a booster so one or more of those in the right location will help.
https://faq.heatmiser.com/hc/en-us/articles/360001...
theboss said:
As above, the stats and the hub use a proprietary RF mesh network and it sounds like it’s intermittent in your case.
The smart plug they sell acts as a booster so one or more of those in the right location will help.
https://faq.heatmiser.com/hc/en-us/articles/360001...
I find them horrifically unreliable, the plugs are rubbish as a rebro imho. We have had our installers in several times to try and sort them (the Air Source works perfectly) and having spent hours of my life with their electricians they have only ever suggested two things - re-pairing thermostats when they have totally lost connection (I'm a dab hand at this now!) and improving the mesh by adding more neoplugs. We have two neoplugs and they can pretty much see most of the stats between them yet still drop offline for no reason (the green light stays on) reuqiring us to reboot them. What I have noticed on the stats is that they lie The smart plug they sell acts as a booster so one or more of those in the right location will help.
https://faq.heatmiser.com/hc/en-us/articles/360001...
so sometimes you might make a change in the app or on the stat and nothing happens (vice versa too) and then half an hour later they drop offline and you realise they never had signal in the first place 
I think Heatmiser are just the worst thermostats in the world and wish I had gone with my gut instinct to get two HIVEs rather than this cr*ppy convoluted Heatmiser setup we have. Frustratingly it works fine when all the stats are online, so whether it is just interference with our wifi system or not I have no idea but we have never got to the bottom of it.
I know everyone can be different but I have had 2 really large installs with no issue.
My current house has 29 stats and they all work. The last house was circa 20 of them.
So I would still maintain that there is a mesh issue or one unit isn t meshing which is causing the mesh to fail.
My current house has 29 stats and they all work. The last house was circa 20 of them.
So I would still maintain that there is a mesh issue or one unit isn t meshing which is causing the mesh to fail.
I have 14 NeoAirs, the HW timer, neohub and 3 booster sockets and generally find it works fine. Every now and again it has a fit and I have had to reset the entire system once when randomly a whole load of the thermostats decided to stop communicating.
I have one stat that just wont pair with the hub any longer so do need to get round to replacing it, not that impressed when it was only two years old.
I have found that when changing settings you need to give it a moment to apply those settings, if you flick away too quickly it seems to stop and the change fails. I haven't had it randomly change things back on me though, are you sure you don't have any programmed time schedules that could have caused this?
I have one stat that just wont pair with the hub any longer so do need to get round to replacing it, not that impressed when it was only two years old.
I have found that when changing settings you need to give it a moment to apply those settings, if you flick away too quickly it seems to stop and the change fails. I haven't had it randomly change things back on me though, are you sure you don't have any programmed time schedules that could have caused this?
Interesting and thanks for the replies above (while I piggyback the OPs thread ). I do appreciate they all mesh together, but I have two that are in line of sight and about 4m apart at most in different rooms, with a rebro about 3m above them both in a mezzanine, with a further rebro two rooms away but line of sight again about 7m apart. The faff I have with these alone shows something is not right in the mesh, anything that close to each other should work fine and I have no idea why they don't like each other. This is one of the biggest frustrations I have with it, the electricians from my installer said if it all goes wrong bring all the stats together next to the main neohub and allow them all to regain the signal, then move to where they live. I have put them all on top of the neohob and 2 or 3 of them (always different ones) refuse to regain the signal and I have to go through the full re-pair process which is a faff. I probably should just replace them but they seem to work perfectly apart from randomly losing signal every now and then.
). I do appreciate they all mesh together, but I have two that are in line of sight and about 4m apart at most in different rooms, with a rebro about 3m above them both in a mezzanine, with a further rebro two rooms away but line of sight again about 7m apart. The faff I have with these alone shows something is not right in the mesh, anything that close to each other should work fine and I have no idea why they don't like each other. This is one of the biggest frustrations I have with it, the electricians from my installer said if it all goes wrong bring all the stats together next to the main neohub and allow them all to regain the signal, then move to where they live. I have put them all on top of the neohob and 2 or 3 of them (always different ones) refuse to regain the signal and I have to go through the full re-pair process which is a faff. I probably should just replace them but they seem to work perfectly apart from randomly losing signal every now and then.Got to the end of my tolerance for it's foibles.
I've unplugged the hub and just using the built in timer settings in each thermostat.
What made me snap? - I got sick of the app deciding it was going to re-programme the timer/temperature settings. One day it was all at 12 degrees, the next it would be all at 21 degrees. None of the profiles would stay 'saved'.
Such a shame as I can't get the proximity trigger now when we're out of the house.
I've unplugged the hub and just using the built in timer settings in each thermostat.
What made me snap? - I got sick of the app deciding it was going to re-programme the timer/temperature settings. One day it was all at 12 degrees, the next it would be all at 21 degrees. None of the profiles would stay 'saved'.
Such a shame as I can't get the proximity trigger now when we're out of the house.
We have a Neo and have to say in 3 years we have had maybe a couple of times when the connection has been lost and it righted itself pretty quickly. Sorry to hear of your issues, must be very frustrating.
All of our Heatmiser thermostats are downstairs, as is the hub. Thermostat furthest from the hub is about 25’ and through two block walls.
All of our Heatmiser thermostats are downstairs, as is the hub. Thermostat furthest from the hub is about 25’ and through two block walls.
We have the Neo in a large house. Love it other than one part. Some of our wired room thermostats are in suspect locations. So we use the Wireless Air Sensor paired to the wired thermostat. They just cannot hold the signal, even with a smart plug as a repeater.
Occasionally they produce a reading of 100C and occasionally produce no reading, which means the system temp reverts to the wired thermostat. And basically, we get thrashing of the system. I'll post some screenshots once I figure out how.
Simon
Occasionally they produce a reading of 100C and occasionally produce no reading, which means the system temp reverts to the wired thermostat. And basically, we get thrashing of the system. I'll post some screenshots once I figure out how.
Simon
Gassing Station | Homes, Gardens and DIY | Top of Page | What's New | My Stuff