Old Avro to Octopus SoLR issue

[Mr Whippy]

I was with Avro about £350 in debt.

They failed.

Octopus took over and for the ~ 14 days I was with them and we subsequently moved house (new build with BG) I had a balance to pay of about £80.

I made that “final payment” on Dec 21, account zeroed, all done.

Then in late March 22 I had a statement saying zero… again, great.

Then on the next day I once again had a debt of about £80 (exact figure I paid in Dec 21)

Sometime between Dec and Mar an ‘avro’ debt was added to the account of £350 ish.


All quiet till today, I have a text saying I owe about £80.

I call them and they explain my issue, and they say my £80 payment really paid off some of the avro debt, and not the payment to them for energy used, despite at the time the avro debt not existing.

If I login and try pay off the avro debt it is indeed £350 ish, despite the main landing page suggesting £270 ish (£350 - £80)
Their ‘payment history’ now starts with an avro debt, but as noted at the time this wasn’t a thing, this arrived many months later.



Needless to say Octopus seem good and I may want to use them again.

However I can’t while this issue needs resolving (could always start the new acct in wife’s name, but using old bank cards?)

The main concern is, didn’t receivers for avro energy write all this off, and is why we’ve been paying higher energy prices for years via standing charges etc?

Did Octopus really take on this debt?

Did they just take it on in a manner that let them pass it to receivers against avros debts?

IF I pay now, who gets this money? Do octopus just get a chunk of free money? Does it go to an ofgem fund so slowly but surely our bills revert to normal sooner?


I’m all for paying my debts, but I don’t want to give money to people who aren’t owed anything.