Severn Trent fitted a water meter.
Severn Trent fitted a water meter.
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55palfers

Original Poster:

6,210 posts

185 months

Friday 12th September 2025
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A few days ago, Severn Trent's contractors turned up a few days ago and were messing about by the stop-cocks on my street.

Seems that without my requesting one, they have fitted a water meter! They also forgot to turn my water back on resulting in no water for hours until their men arrived to sort it out.

Had a letter yesterday informing me that from here on out my bills will be generated by the new meter.

The letter has no mention of how much the unit cost of water will be, or which of the 4 stop cocks outside my house is so I can check on consumption or "send them a reading when we request one".

Anyone else had this happen? Seems a bit off to me.

Finally, their letter mentions go to their website and order some free water saving gadgets. Go there - "we no longer offer free stuff"


hidetheelephants

32,808 posts

214 months

Friday 12th September 2025
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Always a good idea to have a key for the stop cock in case of a leak in the house.

RSTurboPaul

12,655 posts

279 months

Friday 12th September 2025
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Is it a 'smart' meter?

ISTR a provider writing to say they would be taking hourly readings unless instructed them otherwise, the justification being some total BS non sequitur when the real reason is obviously to monitor customers' activities themselves.

RotorRambler

712 posts

11 months

Friday 12th September 2025
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• Contact Severn Trent customer services and ask:
• Which stop tap/meter belongs to your property.
• A copy of their current metered tariff charges.
• Confirmation of your right to revert back to unmetered billing (within 12 months).

B'stard Child

30,654 posts

267 months

Friday 12th September 2025
quotequote all
55palfers said:
A few days ago, Severn Trent's contractors turned up a few days ago and were messing about by the stop-cocks on my street.

Seems that without my requesting one, they have fitted a water meter! They also forgot to turn my water back on resulting in no water for hours until their men arrived to sort it out.

Had a letter yesterday informing me that from here on out my bills will be generated by the new meter.

The letter has no mention of how much the unit cost of water will be, or which of the 4 stop cocks outside my house is so I can check on consumption or "send them a reading when we request one".

Anyone else had this happen? Seems a bit off to me.

Finally, their letter mentions go to their website and order some free water saving gadgets. Go there - "we no longer offer free stuff"
Are you currently on rateable value based billing for your water?

I wasn't aware they could force you to move to metered water from RV based billing? (Perhaps the rules have changed)

The PH'r above is probably correct that if the rules haven't changed if metering based bills causes an increase in bills you can revert back to RV based bills.

If you were on RV based billing and you don't have

1. A house full of teenagers who take 1 hr long showers
2. A large garden/lawn that you irrigate daily thro the summer

You will probably be better off with metered billing

I know when I moved from RV based billing to metered consumption (and corresponding % of water used sewerage) my bills dropped to a 1/3 of what they were.

snotrag

15,444 posts

232 months

Friday 12th September 2025
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I *DO* have a house full and constant showers/baths, plus a large lawn thats watered regularly, paddling pools being filled in Summer, 3 cars that get washed every week, a semmingly permanently cycling washing machine and generally use water like its going out of fashion, but my monthly bills are still a big chunk lower than they would be on the rateable amount.

Resistance to being put on a water meter is understandable but often very misfounded. You could have been wasting hundreds and hundreds of pounds a year for decades...

OutInTheShed

12,686 posts

47 months

Friday 12th September 2025
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Good!
Either it will save the OP money, or he's one of the wasteful gits the rest of us are subsidising.
Everyone should be on a meter.

Simon_GH

832 posts

101 months

Friday 12th September 2025
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I suspect everyone will be on metered water sooner rather than later but for now meters are an option so it seems an odd move by the water company.

Actual

1,525 posts

127 months

Friday 12th September 2025
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Compared to rateable value billing my water meter saves me over £500 per year.

Panamax

7,714 posts

55 months

Friday 12th September 2025
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Simplest solution,

At a quiet time of day open the lids so you can see all four meters outside your house.
Check which of the dials, if any, is moving.
Get someone to turn your kitchen cold tap full on.
See which meter starts to move or starts to move more quickly.
Get the person to turn off the tap and check which dial slows/stops.
All things being equal - that's your meter.

I don't think modern meter installations need a key to turn the water on and off. Mine has a simple, plastic control valve you can turn with your hand. So your alternative is to set your kitchen cold tap running and see which control valve turns it off.

When your water bills arrive they may well show a "meter number" that matches the number on your meter.

Panamax

7,714 posts

55 months

Friday 12th September 2025
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Actual said:
Compared to rateable value billing my water meter saves me over £500 per year.
Same here.

Super Josh

273 posts

240 months

Friday 12th September 2025
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Surely if you have just had a meter fitted, it'll be the only on in your street that still reads close to zero?

glawster

15 posts

87 months

Friday 12th September 2025
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ST did this in my street last year (Gloucestershire), they've slowly been replacing all the stop cocks with meters in the town I live in.

It didn't mean I'm on a meter, just if you request it, or the government makes it statutory, there already there.

I'm presuming you didn't you get a leaflet through the door 1-2 weeks before the works explaining what they were doing and that you might be disconnect for an hour or two?

Interestingly I have been reading mine for the past few months, and even with the copious amounts of water I've been putting on the lawn (sprinkler on for an hour, 3-4 times a week) it looks as it will be cheaper for me to move over to a meter. If I don't water the garden I'm looking at a 50-70% saving.

My water bills really rocketed up the past 2 years far higher than the BBC graphs ever showed, due to the inclusion of the sneaky 'unmetered surcharge' to both water and waste which is a new addition. I initially pushed back against the option of a meter, but the savings are starting to get to big to ignore.

A500leroy

7,534 posts

139 months

Friday 12th September 2025
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I'm a shared pipe so be interesting if they ever did it here, one stop cock does 4 properties and the pipe runs across the back garden of all the properties

Sheepshanks

38,797 posts

140 months

Friday 12th September 2025
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A500leroy said:
I'm a shared pipe so be interesting if they ever did it here, one stop cock does 4 properties and the pipe runs across the back garden of all the properties
We're with Unitied Utilities and our meter is in the house. They won't put in the street now unless they really have to, or you pay.

Would have been handy to have that arrangement at my last house as the garage supply came off the main before the house!

I stuck with unbilled until it got to £85/mth and I found metered nieghbours were paying £35. This was a few years ago but I don't imagine the dfifference is any smaller now.

55palfers

Original Poster:

6,210 posts

185 months

Friday 12th September 2025
quotequote all
Further info.

It's just Mrs. 55p and me in the house, usual domestic water use and we just use the shower not the bath.

Use water in my greenhouse and on the pots around the garden in summer. Top up the pond from time to time.

Wash the cars and that's about it..

arfur

4,004 posts

235 months

Friday 12th September 2025
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55palfers said:
Further info.

It's just Mrs. 55p and me in the house, usual domestic water use and we just use the shower not the bath.

Use water in my greenhouse and on the pots around the garden in summer. Top up the pond from time to time.

Wash the cars and that's about it..
The meter will save you loads then .. You'll be surprised how much.

Sheepshanks

38,797 posts

140 months

Friday 12th September 2025
quotequote all
55palfers said:
Further info.

It's just Mrs. 55p and me in the house, usual domestic water use and we just use the shower not the bath.

Use water in my greenhouse and on the pots around the garden in summer. Top up the pond from time to time.

Wash the cars and that's about it..
IIRC they can insist on a meter if you're in a water shortage area.

How much are you paying now? Unless you're in a low rateable value house or you use a lot of water then you should find your metered water bill is quite a bit cheaper.

Danm1les

973 posts

161 months

Friday 12th September 2025
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arfur said:
The meter will save you loads then .. You'll be surprised how much.
This. Not sure anyone would not want to be on one.

55palfers

Original Poster:

6,210 posts

185 months

Friday 12th September 2025
quotequote all
Sheepshanks said:
IIRC they can insist on a meter if you're in a water shortage area.

How much are you paying now? Unless you're in a low rateable value house or you use a lot of water then you should find your metered water bill is quite a bit cheaper.
£110 per month