Advice on how to pursue a business without legal action?
Discussion
A company has carried out out work on my parents property under eco 4 measures. They've installed internal wall insulation (IWI) and a central heating system with a gas boiler.
A long story short, there were certain issues from the very beginning, and there was a verbal agreement for them to supply new window boards as part of the package.
I've sent them a list of the issues that I'm not happy with along various quotes for remediation. They've balked at the cost of replacing the window boards for starters, and have offered only a fraction of the cost of replacements. All in, my list totals in excess of £8000 of remedials.
I've kicked it up to their funder, who has been mediating, but it's been around two months of back and forth and a solution doesn't seem forthcoming.
I've been trying to avoid being heavy handed and I'm willing to settle, but the company doesn't even want to come to the table to negotiate. I've told the director to give me a call but they don't reply. I'd like to avoid taking the legal route. How would you approach this matter?
A long story short, there were certain issues from the very beginning, and there was a verbal agreement for them to supply new window boards as part of the package.
I've sent them a list of the issues that I'm not happy with along various quotes for remediation. They've balked at the cost of replacing the window boards for starters, and have offered only a fraction of the cost of replacements. All in, my list totals in excess of £8000 of remedials.
I've kicked it up to their funder, who has been mediating, but it's been around two months of back and forth and a solution doesn't seem forthcoming.
I've been trying to avoid being heavy handed and I'm willing to settle, but the company doesn't even want to come to the table to negotiate. I've told the director to give me a call but they don't reply. I'd like to avoid taking the legal route. How would you approach this matter?
3din said:
I've kicked it up to their funder
The contract is between your parents and the company.3din said:
I've been trying to avoid being heavy handed and I'm willing to settle, but the company doesn't even want to come to the table to negotiate. I've told the director to give me a call but they don't reply. I'd like to avoid taking the legal route. How would you approach this matter?
You're being ignored in the hope you'll get bored and go away. So it's the legal route as said - ie small claims. It's cheap and easy.Simpo Two said:
The contract is between your parents and the company.
You're being ignored in the hope you'll get bored and go away. So it's the legal route as said - ie small claims. It's cheap and easy.
Although no formal contract has ever been received (along with other necessary documentation), I arranged it, so the contract would be between myself and the company.You're being ignored in the hope you'll get bored and go away. So it's the legal route as said - ie small claims. It's cheap and easy.
They know I'm not going to go away. I have no problem with small claims, just that I'd like to avoid it as it's a long, drawn out process. The property can't be decorated until the problems have been dealt with. They want to get made-to-measure shutters installed but without window boards that isn't possible.
I'm not sure who the contract would be with, the person who arranged it, or the person who paid for it.
But you have to draw a line in the sand and write to them saying 'If we can't reach a mutually amicable conclusion by X date I'll have no option but to resort to law', or words to that effect.
But you have to draw a line in the sand and write to them saying 'If we can't reach a mutually amicable conclusion by X date I'll have no option but to resort to law', or words to that effect.
There was no money involved. Eco4 measures are free. Rather than making assumptions, I suggest you Google it if you're not familiar with the scheme.
The cost of window boards is in excess of 4k. I asked them to pay for hardwood window boards as a prerequisite for installing IWI (like for like replacement). When the company agreed to pay for them there was no discussion of cost. I have offered to cover the cost of fitting iro £1k. They have offered £1500. As mentioned, this was a verbal agreement. The company has not disputed this in written communications.
The cost of window boards is in excess of 4k. I asked them to pay for hardwood window boards as a prerequisite for installing IWI (like for like replacement). When the company agreed to pay for them there was no discussion of cost. I have offered to cover the cost of fitting iro £1k. They have offered £1500. As mentioned, this was a verbal agreement. The company has not disputed this in written communications.
3din said:
There was no money involved. Eco4 measures are free. Rather than making assumptions, I suggest you Google it if you're not familiar with the scheme.
Oh, it was free (well, paid for by everybody else). Excellent value then you must agree. I suggest you google for advice on how to pursue a business without legal action.3din said:
There was no money involved. Eco4 measures are free. Rather than making assumptions, I suggest you Google it if you're not familiar with the scheme.
The cost of window boards is in excess of 4k. I asked them to pay for hardwood window boards as a prerequisite for installing IWI (like for like replacement). When the company agreed to pay for them there was no discussion of cost. I have offered to cover the cost of fitting iro £1k. They have offered £1500. As mentioned, this was a verbal agreement. The company has not disputed this in written communications.
Clearly there was a lot of money involved. Nothing is "free". What was the price of the whole job and how can there be an £8,000 shortfall?The cost of window boards is in excess of 4k. I asked them to pay for hardwood window boards as a prerequisite for installing IWI (like for like replacement). When the company agreed to pay for them there was no discussion of cost. I have offered to cover the cost of fitting iro £1k. They have offered £1500. As mentioned, this was a verbal agreement. The company has not disputed this in written communications.
And why are my taxpayer £ being spent on a gas boiler installation?
OP - is your issue related to the stuff in the link below?
https://www.gov.uk/government/news/action-taken-to...
https://www.gov.uk/government/news/action-taken-to...
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