Scottish Power Smart Meter Data Disaster
Discussion
Are there any other Scottish Power customers here who's electricity usage data on the website and app has been corrupted and is now totally inaccurate?
I download my usage data every month from the website and keep it in a spreadsheet, and was confused to see that the kWh figures for previous months had totally changed on the latest download. eg my usage for 1st May might have been 10kwh on a data download from the end of May, but now in Jun the 1st May might be 15kwh or some other totally different figure.
Thinking there was something wrong with my meter i sent them an email and was shocked to get a phone reply that they had a bad software update in early Jun, and every customers historical data was scrambled! They had no idea when it would be fixed, and just kept repeating that it wasn't important because billing wouldn't be affected.
I find it pretty astonishing that a major supplier can completely corrupt their smart meter historical usage data, and there is no fuss about it. At the moment their app is completely useless for checking historical data.
In addition, since I contacted them, my meter has completely stopped uploading readings to them, and they are saying this is coincidence and they cant look at it until the meter has been out of action for 30 days.
Has anyone else come across this, or am I the only one who looks at my data!
Might be time to try switching supplier, I think
I download my usage data every month from the website and keep it in a spreadsheet, and was confused to see that the kWh figures for previous months had totally changed on the latest download. eg my usage for 1st May might have been 10kwh on a data download from the end of May, but now in Jun the 1st May might be 15kwh or some other totally different figure.
Thinking there was something wrong with my meter i sent them an email and was shocked to get a phone reply that they had a bad software update in early Jun, and every customers historical data was scrambled! They had no idea when it would be fixed, and just kept repeating that it wasn't important because billing wouldn't be affected.
I find it pretty astonishing that a major supplier can completely corrupt their smart meter historical usage data, and there is no fuss about it. At the moment their app is completely useless for checking historical data.
In addition, since I contacted them, my meter has completely stopped uploading readings to them, and they are saying this is coincidence and they cant look at it until the meter has been out of action for 30 days.
Has anyone else come across this, or am I the only one who looks at my data!
Might be time to try switching supplier, I think
It's incompetence, but how relevant is historical data to you? Once the electricity's been paid for, move on.
Scottish Power managed to send me nine bills in a few weeks, every one different. I was glad to escape.
Proud not to have a 'smart meter', even though my current supplier keeps telling me my house will explode if I don't get one.
Scottish Power managed to send me nine bills in a few weeks, every one different. I was glad to escape.
Proud not to have a 'smart meter', even though my current supplier keeps telling me my house will explode if I don't get one.
The app data is very relevant, for checking usage during power saver hours for example, and I just find it interesting to keep tabs on my usage over previous days.
I find it hard to believe Scottish Power is this incompetent, hence my curiosity to find out if all customers are indeed affected, as per customer services this morning verbally.
I don't really get why someone is proud not to have a smart meter, but that's a whole different discussion to whether Scottish Power's crack software team have scrambled their customer data.
I find it hard to believe Scottish Power is this incompetent, hence my curiosity to find out if all customers are indeed affected, as per customer services this morning verbally.
I don't really get why someone is proud not to have a smart meter, but that's a whole different discussion to whether Scottish Power's crack software team have scrambled their customer data.
norscot said:
I don't really get why someone is proud not to have a smart meter, but that's a whole different discussion to whether Scottish Power's crack software team have scrambled their customer data.
Because most people have much better things to do in life than fret over how much electricity they used on Tuesday three weeks ago.https://www.ellenbailey.com/poems/ellen_218.htm
I didnt want a smart meter, but got so fed up with them hassling me i relented, before i used to send in a reading every month, a bill was sent i paid, job done.
Smart meter fitted, worked fine for 2-3 months, they sent bill, i checked meter, all good i paid.
then it stopped sending them the data, so they would issue a estimated bill, i would read meter, submit the right reading, they would re do bill, i paid, just like before.
Now they are hassling me to fit another new meter as the one they fitted less than a year ago doesnt send data.
Dread to think how much this smart meter role out is costing us all.
Smart meter fitted, worked fine for 2-3 months, they sent bill, i checked meter, all good i paid.
then it stopped sending them the data, so they would issue a estimated bill, i would read meter, submit the right reading, they would re do bill, i paid, just like before.
Now they are hassling me to fit another new meter as the one they fitted less than a year ago doesnt send data.
Dread to think how much this smart meter role out is costing us all.
EDF non smart meter told my old mum last week she was £113000 in credit. She panicked. We called them when I was there the lady this time said £13400. Not until I challenged it did she go away and check and come back and say it was an error but still didnt know the correct balance.
I don't doubt mum's figures from the initial call. She takes notes. The advisor told her it was the most she'd seen yet didnt question it. Put mum on a £5 dd from £120 ish yet when the post arrived the DD was not £5.
What a fkn mess.But it seems to be the norm these days for most things.
I don't doubt mum's figures from the initial call. She takes notes. The advisor told her it was the most she'd seen yet didnt question it. Put mum on a £5 dd from £120 ish yet when the post arrived the DD was not £5.
What a fkn mess.But it seems to be the norm these days for most things.
richhead said:
I didnt want a smart meter, but got so fed up with them hassling me i relented, before i used to send in a reading every month, a bill was sent i paid, job done.
Smart meter fitted, worked fine for 2-3 months, they sent bill, i checked meter, all good i paid.
then it stopped sending them the data, so they would issue a estimated bill, i would read meter, submit the right reading, they would re do bill, i paid, just like before.
Now they are hassling me to fit another new meter as the one they fitted less than a year ago doesnt send data.
Dread to think how much this smart meter role out is costing us all.
Our smart meter hasn’t worked for years, SP keep saying they don’t issue them now, fine by me, a simple reading for G & E inputted on the app account suffices. Updates straight away and no hassle. Smart meter fitted, worked fine for 2-3 months, they sent bill, i checked meter, all good i paid.
then it stopped sending them the data, so they would issue a estimated bill, i would read meter, submit the right reading, they would re do bill, i paid, just like before.
Now they are hassling me to fit another new meter as the one they fitted less than a year ago doesnt send data.
Dread to think how much this smart meter role out is costing us all.
Not sure why they keep telling me they don’t provide them though
bsmrhanman said:
You should try EON.
They haven't been able to get any data from my smart meter since I joined them in march.
I’ve just switched to Eon Next 7 days ago.They haven't been able to get any data from my smart meter since I joined them in march.
It took about 3 days for the data to populate the app. It’s still about 24 hours behind live data, but apparently they’re working on this.
norscot said:
Are there any other Scottish Power customers here who's electricity usage data on the website and app has been corrupted and is now totally inaccurate?
I download my usage data every month from the website and keep it in a spreadsheet, and was confused to see that the kWh figures for previous months had totally changed on the latest download. eg my usage for 1st May might have been 10kwh on a data download from the end of May, but now in Jun the 1st May might be 15kwh or some other totally different figure.
Thinking there was something wrong with my meter i sent them an email and was shocked to get a phone reply that they had a bad software update in early Jun, and every customers historical data was scrambled! They had no idea when it would be fixed, and just kept repeating that it wasn't important because billing wouldn't be affected.
I find it pretty astonishing that a major supplier can completely corrupt their smart meter historical usage data, and there is no fuss about it. At the moment their app is completely useless for checking historical data.
In addition, since I contacted them, my meter has completely stopped uploading readings to them, and they are saying this is coincidence and they cant look at it until the meter has been out of action for 30 days.
Has anyone else come across this, or am I the only one who looks at my data!
Might be time to try switching supplier, I think
Have you downloaded the data from glowmarkt to see if it matches what ScottishPower have? I download my usage data every month from the website and keep it in a spreadsheet, and was confused to see that the kWh figures for previous months had totally changed on the latest download. eg my usage for 1st May might have been 10kwh on a data download from the end of May, but now in Jun the 1st May might be 15kwh or some other totally different figure.
Thinking there was something wrong with my meter i sent them an email and was shocked to get a phone reply that they had a bad software update in early Jun, and every customers historical data was scrambled! They had no idea when it would be fixed, and just kept repeating that it wasn't important because billing wouldn't be affected.
I find it pretty astonishing that a major supplier can completely corrupt their smart meter historical usage data, and there is no fuss about it. At the moment their app is completely useless for checking historical data.
In addition, since I contacted them, my meter has completely stopped uploading readings to them, and they are saying this is coincidence and they cant look at it until the meter has been out of action for 30 days.
Has anyone else come across this, or am I the only one who looks at my data!
Might be time to try switching supplier, I think
https://glowmarkt.com/register/personal
Ham_and_Jam said:
bsmrhanman said:
You should try EON.
They haven't been able to get any data from my smart meter since I joined them in march.
I ve just switched to Eon Next 7 days ago.They haven't been able to get any data from my smart meter since I joined them in march.
It took about 3 days for the data to populate the app. It s still about 24 hours behind live data, but apparently they re working on this.
norscot said:
The app data is very relevant, for checking usage during power saver hours for example, and I just find it interesting to keep tabs on my usage over previous days.
I find it hard to believe Scottish Power is this incompetent, hence my curiosity to find out if all customers are indeed affected, as per customer services this morning verbally.
I don't really get why someone is proud not to have a smart meter, but that's a whole different discussion to whether Scottish Power's crack software team have scrambled their customer data.
You should have done a bit of basic research into Scottish Power's complaints record instead of wasting time on that anorak stuff.I find it hard to believe Scottish Power is this incompetent, hence my curiosity to find out if all customers are indeed affected, as per customer services this morning verbally.
I don't really get why someone is proud not to have a smart meter, but that's a whole different discussion to whether Scottish Power's crack software team have scrambled their customer data.
Going by your user name, did you choose them 'because Scottish'?
Not sure it was their 'crack' software team, probably just the regular drunk chimps. Or maybe the acid team had a hand in it?
loskie said:
EDF non smart meter told my old mum last week she was £113000 in credit. She panicked. We called them when I was there the lady this time said £13400. Not until I challenged it did she go away and check and come back and say it was an error but still didnt know the correct balance.
I don't doubt mum's figures from the initial call. She takes notes. The advisor told her it was the most she'd seen yet didnt question it. Put mum on a £5 dd from £120 ish yet when the post arrived the DD was not £5.
What a fkn mess.But it seems to be the norm these days for most things.
"Hello, I'd like a refund of my credit balance, please."I don't doubt mum's figures from the initial call. She takes notes. The advisor told her it was the most she'd seen yet didnt question it. Put mum on a £5 dd from £120 ish yet when the post arrived the DD was not £5.
What a fkn mess.But it seems to be the norm these days for most things.
RSTurboPaul said:
loskie said:
EDF non smart meter told my old mum last week she was £113000 in credit. She panicked. We called them when I was there the lady this time said £13400. Not until I challenged it did she go away and check and come back and say it was an error but still didnt know the correct balance.
I don't doubt mum's figures from the initial call. She takes notes. The advisor told her it was the most she'd seen yet didnt question it. Put mum on a £5 dd from £120 ish yet when the post arrived the DD was not £5.
What a fkn mess.But it seems to be the norm these days for most things.
"Hello, I'd like a refund of my credit balance, please."I don't doubt mum's figures from the initial call. She takes notes. The advisor told her it was the most she'd seen yet didnt question it. Put mum on a £5 dd from £120 ish yet when the post arrived the DD was not £5.
What a fkn mess.But it seems to be the norm these days for most things.
She'd have had to have paid 650 or so a month and use no gas or electricity to amass a sum like that. What's worse though is that neither advisor raised as an error. It wasn't until I challenged the second one.
Are OCTOPUS good. I'm with EDF pay around £115 month gas/electric online quote with Octopus for my usage was £68 ish. I'm going to have to look into more
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