Land of Leather

[lemmonie]

Bunch of arse wipes!!

Spent near 2K on a new sofa, delievered on 7th October. Co-incidentaly the exact same day I made a complaint about its quality and the lack of cushions that were supposed to be with it
It is also the same day that the delivery drivers decided to furnish my drive way with plastic wrapping and enough cardboard to manufacture "affordable housing" for 20 teachers.

So, its now 3rd of November and the customer service manager didnt have the courtasy to call me back within the hour and half time limit he himself suggested!
So I call them to discover they havent done anything in that hour and half because the Customer Services Manager became "busy" It now transpires that I have to ring the upholsterer (sp) and arrange everything myself!!!

Im now quite wound up and the situation is far from resolved

sorry for the rant.....

[Incorrigible]

I thought this was going to be about your new website

[wanty1974]

That's boll***s.

They have a duty under the Sales Of Goods Act to provide goods of merchantable quality, fit for the purpose they are intended and supplied as described. Go back to them quoting the above, tell them to arrange for one of their salesmen to visit you (they don't like leaving their shop) as the quality isn't good enough and you haven't been supplied with everything you paid for. Otherwise, you'll go to Trading Standards.

It is the retailer's responsibility to sort this out, not yours.

Leather sofa shops have been notoriously bad at this kind of thing (and most go bust every few years or so). Just throw it back at them!


Edited to say you can reject the goods within the first month. That should be a laugh if you want to.

>> Edited by wanty1974 on Monday 3rd November 11:37

[Apache]

return the goods, service like this shouldn't be tolerated

[jvaughan]

My neighbour waited almost 12 months for his replacement. they came, took his old suite away, gave him his new leather one which broke the next day .. 11 months later they return with a brand new suite.

[count duckula]

It took just over 7 months for our sofas to appear from Land of Leather, we had to sit on deck chairs the whole time, service was pathetic everytime it was "due in next week" really wanted that model so had to sit tight.


Malc

[minghis]

Hmm, did you pay for it up front, if so, why?
I'm currently looking for a new leather suite and will not pay up front. I'm looking for the 'ex display' ones that you can see there in the shop - that way you know what you're getting as I am expecting, as with everything else, for it to all go wrong before it does!

[alans]

did you pay by credit card? if so complain to the card provider.

[Swilly]

I mean what do you expect?

It takes time to deliver furniture from the sweat-shops of the far-east.

And it doesn't have to be as strong out there as it does here, what with them all being short and skinny and us Westerners being fat unhealthy all consuming gluttons.

[lemmonie]

I brought it on that old "6 months 0% credit" blahblah with the intention of paying it well before the 6 months so not to get caught by the 49.8% APR rate!
Paid deposit by credit card.

Anyway UPDATE: Cushions being delivered to my work tomorrow by courier. Upholsterer due Thursday pm for which I have to leave work early

God help them if neither my cushions or upholsterer arrives

[sparkyjohn]

lemmonie said:

I brought it on that old "6 months 0% credit" blahblah with the intention of paying it well before the 6 months so not to get caught by the 49.8% APR rate!

Another fine example of a company that aren't really selling their product, but rather the finance on their product. D_ _ Furnishings operate on much the same model.

[lemmonie]

Hmm..Just phoned the TVR factory on suggestion of my local dealer to enquire about some more leather products to recieve about the same level of customer service that I just got from Land of Leather!

Is it a Monday thing?

[Swilly]

Do TVR now do three piece bucket-suites?

Hmmmmmmm Could look good in the front room!!

[Buffalo]

lemmonie said:

Hmm..Just phoned the TVR factory on suggestion of my local dealer to enquire about some more leather products to recieve about the same level of customer service that I just got from Land of Leather! Is it a Monday thing?

It might be a leather thing (oo er missus)

I have recently tried getting quotes to re-trim my car seats in leather. Tried a few plaes in the UK and no-one seemed at all bothered - this is with a big fat unsigned cheque being waved in front of their faces... In the end i got fed up with waiting for the "we'll get back to you within the hour sir" and decided to cut my loses. I tried a US firm who responded immediately, sent samples etc etc, despite being god knows how far away. Booked them last night.

I know this doesn't help you at all, but i fully empathise with your situation. You can't even give people money these days... :sigh:

I would start the countdown clock. They should realise that by 4pm tomorrow they may well have lost a sale!

[wanty1974]

Swilly said:

I mean what do you expect? It takes time to deliver furniture from the sweat-shops of the far-east.

Actually, the majority of sofas sold in the UK are made in South Wales. I kid you not.

[Plotloss]

Go to the shop.

Ask for the manager

Politely inform him that you wont be leaving until every concern is sorted

Wait and wait some more.

If he threatens to call the law politely inform him that trespass is a civil offence.

Wait all day if neccesary, just make sure you dont leave.

That should sort it. Its amazing what people will do when you are keeping them from going home...

[Swilly]

wanty1974 said:

Swilly said: I mean what do you expect? It takes time to deliver furniture from the sweat-shops of the far-east. Actually, the majority of sofas sold in the UK are made in South Wales. I kid you not.

Dont say that or the sofa market will implode.

[mel]

wanty1974 said:

Swilly said: I mean what do you expect? It takes time to deliver furniture from the sweat-shops of the far-east. Actually, the majority of sofas sold in the UK are made in South Wales. I kid you not.

Errrrrrrrrrrrrrrrrr polite as possible but bollox.

I know the boss (nice 360 spyder, Cayanne turbo, and SL55 AMG for everyday) They have approx 8-10 containers of sofas arrive daily and I'd guess 60% come in "China Lines" containers with the balance coming on lorries from various Italian and Eastern European countries nothing arrives on UK lorries.

As for Lemmonies problem I totally agree and sorry but no matter how high up you escalate the problem with this company you won't get much joy, the boss is "geezer barra boy" made good and won't give a flying fluck about your problems. Would I buy a sofa from them ? No flucking way...............

[wanty1974]

I have to admit lots of leather sofas come from abroad. However DFS source theirs in the UK. I can take you to the lovely, lovely factory in Rhumney, which is a lovely, high class picture-box village near Merthyr Tydfil. It really is a lovely day out.

Just don't drive under 20mph - they'll nick your hab caps.

[yiw1393]

Agree with Wanty - my wife works for DFS. Pendragon is the name of the company. I have a leather sofa - And it's a top job I have nothing but praise for DFS, they got a bad press from Watchdog or some such programme but really got their act together.

I know 'from the inside' that they sort any complaint out really quickly and generally receive very few complaints about quality. In fact most of the complaints are ' It's DFS fault the furniture won't fit in my front room' or 'It's DFS fault it won't go through the front door' FFS

Actually DFS will do a trial fit but don't publicise the fact.