Beat this for customer service!

[Kermit power]

It's currently 8:40 on Friday evening. It's cold, it's raining, and it's seriously windy, and the doorbell just rang.

I open the door to find our builder (currently doing our loft conversion) saying "didn't want to worry you with the noise, but I'm just going back up to check that everything is good and secure, given the weather forecast".

How outstanding is that?

[daninsidious]

now that's a rarity is it not?

[spidermanUK]

Outstanding..............apart from the fact that he's rummaging through your wife's knicker drawer!

[V8mate]

Maybe he needs to check everything is secure because he doesn't have a professional indemnity insurance policy?

You did ask to see a copy of his policy before he started, didn't you?

[Kermit power]

spidermanUK said:

Outstanding..............apart from the fact that he's rummaging through your wife's knicker drawer!

He'd be doing bloody well to get in to the bedroom from the roof without making a noise!

[Kermit power]

V8mate said:

Maybe he needs to check everything is secure because he doesn't have a professional indemnity insurance policy?

You did ask to see a copy of his policy before he started, didn't you?

Some people just can't help being cynical, can they.

[Pesty]

He left it not finished/bodged thinking he would have a few days to finish it properly.
the weather has tightened his schedule

[Los Palmas 7]

Kermit power said:

spidermanUK said:

Outstanding..............apart from the fact that he's rummaging through your wife's knicker drawer!

He'd be doing bloody well to get in to the bedroom from the roof without making a noise!

Just check for small holes in the bedroom ceiling.

[TheEnd]

Well, if the roof does blow off, it'll cost him to do the repairs, so it's common sense to make sure everything is nailed down well.

[touching cloth]

Was he carrying a cat?

[V8mate]

Kermit power said:

V8mate said:

Maybe he needs to check everything is secure because he doesn't have a professional indemnity insurance policy?

You did ask to see a copy of his policy before he started, didn't you?

Some people just can't help being cynical, can they.

Whilst others have no sense of humour.

[V12Les]

swerni said:

touching cloth said:

Was he carrying a cat?

you're a very strange man

Made me laugh!

[Jasandjules]

Customer Service? Sounds more like a Christmas Miracle to me....

[Halb]

spidermanUK said:

Outstanding..............apart from the fact that he's rummaging through your wife's knicker drawer!

Just needed a 3rd sniff.

[valve bounce66]

sounds like he left his porn mags up there or his special tools he needed ?

[Fastra]

The webcams have steamed up!

He's just giving them a quick wipe!

[Engineer1]

options I can come up with are:
He is at an awkward stage where the wind could cause trouble.
He has no confidence in the work he has done so far.
He left something behind.
He really does care and wants to ensure things go well.
He's so busy if anything happens he doesn't have time to fix it before doing the next job.

[Don1]

Can you PM me this mans number etc? We're just buying a place between Farnham/Guildford, and looking for a good builder...

[Vixpy1]

Don1 said:

Can you PM me this mans number etc? We're just buying a place between Farnham/Guildford, and looking for a good builder...

In which case speak to D14 AYS on here, fellow SAG owner too.

[Kermit power]

Engineer1 said:

options I can come up with are:
He is at an awkward stage where the wind could cause trouble.
He has no confidence in the work he has done so far.
He left something behind.
He really does care and wants to ensure things go well.
He's so busy if anything happens he doesn't have time to fix it before doing the next job.

I'm going for option 4.

He wasn't checking the actual building work - that's external structure is basically complete. He was checking the sheeting/netting stuff on the scaffolding.

We're using him because he did a great job on a friend's loft conversion, and our neighbours have now signed him up having seen what he's done for us so far.

He's a guy making a bloody good living, all working within a mile or so of home. Why wouldn't he want to put up good customer service when he's getting that much out of it?