What a 'nightmare'.
Discussion
Needed a new bed so went along to a big, well known place near me who, by the name of the store, imply that you will be having dreams in your new bed.
Our bed slats were burst in the middle and we needed one that day so went along and chose a bed we liked. We asked if it was in stock, he said yes, there is loads. Good, we say as we need it urgently.
One problem, You will have to collect it from our warehouse. Fine, no problem, Its on the way home anyway.
We did the small paper work and handed over the cash. He printed off an invoice and as he handed it over said 'The warehouse is closed today, So it will be tomorrow and it probably wont fit in your car'.
Erm...Excuse me? I just said I NEEDED it today otherwise I would have went elsewhere, Hence why I asked if it was in stock. I asked for the cash back and they said they didn't do in-store refunds, I'd have to call customer 'relations'. I was literally raging by now, Mainly because I felt he knew and waited til it was a done deal to tell us they were closed.
My OH convinced me to leave and just get the bed tomorrow and that would be it. So we left.
Today, I went to work and borrowed a van and drove the 15 miles to the warehouse. Got there, Handed over my invoice and smiled. the woman said 'These have been out of stock since Xmas eve and wont be in till the 27th of January'.
'Are you f
king kidding me?', I apologised for swearing and explained what happened yesterday. She said they would have known they were out of stock and said it was ridiculous. She said call customer services tomorrow as they are closed TODAY! I apologised to her again and left.
I drove 10 miles straight to the store and asked to speak to 'Salesman A'.
I told him what I was told and that I wasn't waiting til the 27th for a bed and that I wanted my money back right now. He shat it and called a manager.
I explained to the manager that I chose a bed and at the last minute was told the warehouse was closed that day, Went today and they are out of stock after getting a van etc. He said we don't do refunds, I stood and argued for 10 mins and said I'll take the one from the showroom but he wouldn't allow it. Eventually, He said pick a bed and we'll see what we can do.
I didn't push my luck and just chose the next one up, I called him over and said that one would do, What can you do for me. He took a tenner off it. At the point I decided I didn't want to deal with these plumbs and walked out.
So, it'll be customer service in the morning for a refund, And if they think I'll be buying from them again,It'll be in their 'Dreams'.
Idiots.
Our bed slats were burst in the middle and we needed one that day so went along and chose a bed we liked. We asked if it was in stock, he said yes, there is loads. Good, we say as we need it urgently.
One problem, You will have to collect it from our warehouse. Fine, no problem, Its on the way home anyway.
We did the small paper work and handed over the cash. He printed off an invoice and as he handed it over said 'The warehouse is closed today, So it will be tomorrow and it probably wont fit in your car'.
Erm...Excuse me? I just said I NEEDED it today otherwise I would have went elsewhere, Hence why I asked if it was in stock. I asked for the cash back and they said they didn't do in-store refunds, I'd have to call customer 'relations'. I was literally raging by now, Mainly because I felt he knew and waited til it was a done deal to tell us they were closed.
My OH convinced me to leave and just get the bed tomorrow and that would be it. So we left.
Today, I went to work and borrowed a van and drove the 15 miles to the warehouse. Got there, Handed over my invoice and smiled. the woman said 'These have been out of stock since Xmas eve and wont be in till the 27th of January'.
'Are you f
king kidding me?', I apologised for swearing and explained what happened yesterday. She said they would have known they were out of stock and said it was ridiculous. She said call customer services tomorrow as they are closed TODAY! I apologised to her again and left.I drove 10 miles straight to the store and asked to speak to 'Salesman A'.
I told him what I was told and that I wasn't waiting til the 27th for a bed and that I wanted my money back right now. He shat it and called a manager.
I explained to the manager that I chose a bed and at the last minute was told the warehouse was closed that day, Went today and they are out of stock after getting a van etc. He said we don't do refunds, I stood and argued for 10 mins and said I'll take the one from the showroom but he wouldn't allow it. Eventually, He said pick a bed and we'll see what we can do.
I didn't push my luck and just chose the next one up, I called him over and said that one would do, What can you do for me. He took a tenner off it. At the point I decided I didn't want to deal with these plumbs and walked out.
So, it'll be customer service in the morning for a refund, And if they think I'll be buying from them again,It'll be in their 'Dreams'.
Idiots.
OP, surely you mentioned to the salesman that you needed the bed "today" and he said it was possible. If that is the case, am i wrong in thinking you have been deceived/deliberately mis-sold? Then could this sale be voided?
Did you purchase on a Credit Card? In which case phone your CC company and issue a purchase dispute.
What are your Statutory Rights on this, check this before calling customer services
Did you purchase on a Credit Card? In which case phone your CC company and issue a purchase dispute.
What are your Statutory Rights on this, check this before calling customer services
We had something similar with this lot. Ordered a bed for delivery 5 weeks from the order date, paid up front.
On the delivery date, I phoned to ask why I hadn't received a delivery slot, to be told there was no stock available. I queried how there could be no stock when they'd had the order - and cash - for 5 weeks and so had had loads of time to get stock, and the bed was actually in stock at the time we ordered it.
About 6 weeks later, after multiple phone calls to check on progress, I phoned again to request a refund, since we were fed up with sleeping on a sofa. I was passed to - I think - three different departments before someone was finally able to assist by giving us a loan bed while they waited for stock, which was set to take a further 4 weeks (!).
The loan bed turned up on time (and was new, just in case you were wondering
). They also supplied the mattress we'd actually ordered - that had been in stock all the time, they just preferred not to deliver the mattress without the bed. The bed we ordered eventually turned up nearly 3 months after the original delivery date.
Would we buy from them again? I very much doubt it.
On the delivery date, I phoned to ask why I hadn't received a delivery slot, to be told there was no stock available. I queried how there could be no stock when they'd had the order - and cash - for 5 weeks and so had had loads of time to get stock, and the bed was actually in stock at the time we ordered it.
About 6 weeks later, after multiple phone calls to check on progress, I phoned again to request a refund, since we were fed up with sleeping on a sofa. I was passed to - I think - three different departments before someone was finally able to assist by giving us a loan bed while they waited for stock, which was set to take a further 4 weeks (!).
The loan bed turned up on time (and was new, just in case you were wondering
). They also supplied the mattress we'd actually ordered - that had been in stock all the time, they just preferred not to deliver the mattress without the bed. The bed we ordered eventually turned up nearly 3 months after the original delivery date. Would we buy from them again? I very much doubt it.
Edited by SGirl on Tuesday 4th January 08:44
This shower!
A few years ago we bought a new cabin bed for my stepson, in advance of us moving North. Plenty of time for delivery first, even by their daft lead times.
As it got closer no bed appeared, and on my enquiries it was not appearing any time soon, nor was any refund, nor did they deliver to our new home town. I actually had to find out which store the area manager was in for the day, and go and speak to him face to face, before anything was done.
At that point they found a bed in a warehouse for us to collect on our way up north in a lorry and did give us a modest refund as a contribution to our inconvenience.
A few years ago we bought a new cabin bed for my stepson, in advance of us moving North. Plenty of time for delivery first, even by their daft lead times.
As it got closer no bed appeared, and on my enquiries it was not appearing any time soon, nor was any refund, nor did they deliver to our new home town. I actually had to find out which store the area manager was in for the day, and go and speak to him face to face, before anything was done.
At that point they found a bed in a warehouse for us to collect on our way up north in a lorry and did give us a modest refund as a contribution to our inconvenience.
Intersting reading.
We have ordered a bed from the same company I suspect, though were not in as much a hurry. Have been told the Frame is in stock, but the materess (due to the size) would go as a special order item, but should be with us by the end of the month. Will have to see how well/poor they are with that in mind.
We have ordered a bed from the same company I suspect, though were not in as much a hurry. Have been told the Frame is in stock, but the materess (due to the size) would go as a special order item, but should be with us by the end of the month. Will have to see how well/poor they are with that in mind.
Edited by KrazyIvan on Tuesday 4th January 11:48
Flintstone said:
Mutley said:
OP, surely you mentioned to the salesman that you needed the bed "today" and he said it was possible.
Genuine question, did you read the whole original post?
You could at least quote the whole lot, that way you'd get the Follow on question.
Deva Link said:
Simpo Two said:
Sensible companies put customers first, Steinhof put share price first.
The Directors of public companies are legally required to act in the best interests of sharegholders.I have never ordered anything from these clowns but when I purchased my first flat, the first port of call was this place as it happened to be in close proximity.
So I wandered in and asked what they had available for pickup today or the next few days - the answer was simply that all stock was despatched from the central warehouse and was quoted similar leadtimes to the above.
So I bought from a company called Bedsdirect - bed was delivered in a couple of days.
Can't grumble.
So I wandered in and asked what they had available for pickup today or the next few days - the answer was simply that all stock was despatched from the central warehouse and was quoted similar leadtimes to the above.
So I bought from a company called Bedsdirect - bed was delivered in a couple of days.
Can't grumble.
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