Taking Ryanair to court
Author
Discussion

rogerthefish

Original Poster:

2,387 posts

261 months

Monday 12th March 2012
quotequote all
Friend was flying gatwick to Dublin on an Aussie passport, anyway put his details (including aus passport and number), checks in online and prints boarding card out and goes through this new automated departure gates, the flight is called and my friend is not allowed on as he has to go back to passport control and get passport stamped, PC advised it happens all the time with Ryan air and is a common problem, therefore he was not allowed on flight and then the fekkers wanted £110 for the next available flight.

He had business people to meet, is it worth summonings ryanair for say a 1k for in convienice and if so anyone have there English Address

Amateurish

8,286 posts

252 months

Monday 12th March 2012
quotequote all
Ryanair website says:

"Please note: Irrespective of a passenger's visa requirements, all non EU/EEA citizens must have their travel documents checked and online boarding pass stamped at the Ryanair Visa/Document Check Desk before going through airport security."

So I don't think your mate has a leg to stand on.


Nickyboy

6,825 posts

264 months

Monday 12th March 2012
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How did he think he could go from one country to another without having a foreign passport checked?

marshalla

15,902 posts

231 months

Monday 12th March 2012
quotequote all
Nickyboy said:
How did he think he could go from one country to another without having a foreign passport checked?
Common travel area : http://www.ukba.homeoffice.gov.uk/policyandlaw/gui...

(a sort of mini-Schengen)

anonymous-user

84 months

Monday 12th March 2012
quotequote all
Getting money FROM ryanair? rofl

Good luck with that.

Simon Brooks

1,527 posts

281 months

Monday 12th March 2012
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Good luck. laugh

Steffan

10,362 posts

258 months

Monday 12th March 2012
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Your friend is severely mistaken if he thinks his mistake is a reason for Ryan Air being liable.

I am afraid his mistake is his responsibility.

rogerthefish

Original Poster:

2,387 posts

261 months

Tuesday 13th March 2012
quotequote all
Amateurish said:
Ryanair website says:

"Please note: Irrespective of a passenger's visa requirements, all non EU/EEA citizens must have their travel documents checked and online boarding pass stamped at the Ryanair Visa/Document Check Desk before going through airport security."

So I don't think your mate has a leg to stand on.
Surely as the website makes you enter the origin of your passport, it should then flag up that you must get your passport stamped, and not just print out your boarding card, this he found out is quite a common occurrence and who benefits from this sharp practice but Ryan Air. Is this hidden away in the TC's ?

Amateurish

8,286 posts

252 months

Tuesday 13th March 2012
quotequote all
No, it tells you this when you print off your boarding card.

Steffan

10,362 posts

258 months

Tuesday 13th March 2012
quotequote all
Amateurish said:
No, it tells you this when you print off your boarding card.
I think this is amongst the list of completely hopeless cases.

You friend needs to understand he is the traveller. Ryan Air are not noted for their wet nurse approach.

fatboy b

9,665 posts

246 months

Tuesday 13th March 2012
quotequote all
Easy solution here. Don't use Ryanair. I've always found BA cheaper for the recent flights we've had. In fact, when I booked our recent trip to Munich last November, BA club-class out and eco back was cheaper than Ryanair return. I flatly refuse to fly them, and why should I when they're not cheap any more.

sneijder

5,231 posts

264 months

Tuesday 13th March 2012
quotequote all
How much later was his £110 flight ?

I'll assume he took it as his meeting was so important ?

How much was original ticket + £110 to get over the Irish Sea ? Can't see he's that much out of pocket considering he hasn't bothered to make sure he has his travel documents in order.

tr7v8

7,623 posts

258 months

Tuesday 13th March 2012
quotequote all
fatboy b said:
Easy solution here. Don't use Ryanair. I've always found BA cheaper for the recent flights we've had. In fact, when I booked our recent trip to Munich last November, BA club-class out and eco back was cheaper than Ryanair return. I flatly refuse to fly them, and why should I when they're not cheap any more.
My solution as well, if Ryanair is the only option then I don't go!

tontoro

3,516 posts

273 months

Tuesday 13th March 2012
quotequote all
fatboy b said:
Easy solution here. Don't use Ryanair. I've always found BA cheaper for the recent flights we've had. In fact, when I booked our recent trip to Munich last November, BA club-class out and eco back was cheaper than Ryanair return. I flatly refuse to fly them, and why should I when they're not cheap any more.
i've never managed to find cheaper BA flight, I'm starting to think they are a myth

Irish

3,991 posts

269 months

Monday 19th March 2012
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Not a great fan of Rotten Air (now Cityjet from London City are as cheap) but you friend is 100% totally in the wrong.

Ryanair are normally faultless to fly with - if you play by the rules. I always have a bag small enough to fit underneath the seat in front and board last. No queue, no issues - takes off on time, lands early.

Really surprised Ryanair didn't hold his hand and make him a cup of tea.......

Edited by Irish on Monday 19th March 21:32

jaybirduk

1,867 posts

197 months

Monday 19th March 2012
quotequote all
Your friend is in the wrong I'm afraid. Personally I love Ryan Air, have flown with them over 60 times. Fly by their rules and you'll travel for peanuts.

The Tea Boy

4,129 posts

265 months

Thursday 22nd March 2012
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jaybirduk said:
Your friend is in the wrong I'm afraid. Personally I love Ryan Air, have flown with them over 60 times. Fly by their rules and you'll travel for peanuts.
This!

jaybirduk

1,867 posts

197 months

Thursday 22nd March 2012
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Dublin return booked today, all in including the RyanAir extras and it come to £37, get in!

audidoody

8,598 posts

286 months

Thursday 22nd March 2012
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The challenge of using RyanAir is to understand the rules and play them at their own game (i.e. no luggage, print boarding card at home, used to be able to use a prepay MasterCard debt card to avoid booking fees,never buy food on a flight, never amend flights, change names).

it's when you pretend they are a conventional airline that things get tricky and expensive.

98elise

32,769 posts

191 months

Friday 23rd March 2012
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audidoody said:
The challenge of using RyanAir is to understand the rules and play them at their own game (i.e. no luggage, print boarding card at home, used to be able to use a prepay MasterCard debt card to avoid booking fees,never buy food on a flight, never amend flights, change names).

it's when you pretend they are a conventional airline that things get tricky and expensive.
This.

If you use them for flights under 2 hours, and look at it as a fancy coach, then they are great.

We expected a poor service, but it was totaly fine as long as you knew what the T&C's are.