Virgin Ruined Mrs BC's Passport

[bad company]

So we checked in for the Virgin Atlantic flight to Miami. We did not notice that the check in agent had put the baggage stickers INSIDE Mrs BC's passport (on page 4 which is reserved for 'Official Observations'). It has proved impossible to remove the stickers without tearing her image on this page.

The passport is one of the new biometric versions.

Is it worth complaining to Virgin?

[RichB]

Of course it is, it's bloody stupid.

[arun1uk]

bad company said:

So we checked in for the Virgin Atlantic flight to Miami. We did not notice that the check in agent had put the baggage stickers INSIDE Mrs BC's passport (on page 4 which is reserved for 'Official Observations'). It has proved impossible to remove the stickers without tearing her image on this page.

The passport is one of the new biometric versions.

Is it worth complaining to Virgin?

Warm the glue with a hair dryer and try again...

[audidoody]

Strong letter of complaint and demand they pay for replacement and new pix. It's a brain-dead thing to do and the airline(s) should have a clear instruction to their staff not to stick baggage stickers anywhere near a passport, which technically belongs to HMG. SWMBO had a Louis Vuitton passport cover ruined by bloody luggage stickers (OK - it was a £5 fake from Pat Pong market, but that's not the point).

Edited by audidoody on Wednesday 30th January 10:53

[NormalWisdom]

They always stick mine on the outside of the back cover

[bad company]

NormalWisdom said:

They always stick mine on the outside of the back cover

Either that or onto the boarding pass is sensible.

[TallMark]

NormalWisdom said:

They always stick mine on the outside of the back cover

I was told by another airline that this was a big no-no and they absolutely weren't allowed to do it, however Virgin have always done this to mine and hence the back cover is a mishmash of old stickers now :-(