Intransigent holiday companies :(
Discussion
or indeed am I being unfair?
Long story short step-son booked his holiday in Jan, fully paid up and meant to be leaving to Antigua 03/09 - however he's just split with his g/f of 4 years and really isn't up to a 'coupley' holiday and so would me and his mum go instead to ensure he doesn't loose too much £££. I can (sort of) understand the airlines not changing tickets but the travel co won't allow him to change the names on the booking. The question I have to ask is - why the f
k not? What's the problem with this? I can understand there is a charge for this and am "happy" to pay this admin charge. I can (sort of) understand the package deal aspect which means he can't cancel his flights at this point so we'd be looking at 2 return flights just to ensure he doesn't lose a butt-load of money but the thieving s don't even want to help us on this... any ideas here?
Long story short step-son booked his holiday in Jan, fully paid up and meant to be leaving to Antigua 03/09 - however he's just split with his g/f of 4 years and really isn't up to a 'coupley' holiday and so would me and his mum go instead to ensure he doesn't loose too much £££. I can (sort of) understand the airlines not changing tickets but the travel co won't allow him to change the names on the booking. The question I have to ask is - why the f
k not? What's the problem with this? I can understand there is a charge for this and am "happy" to pay this admin charge. I can (sort of) understand the package deal aspect which means he can't cancel his flights at this point so we'd be looking at 2 return flights just to ensure he doesn't lose a butt-load of money but the thieving s don't even want to help us on this... any ideas here?Legally I think you're stuffed. You could ask the travel section of one of the newspapers to help - http://www.telegraph.co.uk/travel/columnists/
Good luck.
Good luck.
Gassing Station | Holidays & Travel | Top of Page | What's New | My Stuff