Flight Compensation Denied

[elise2000]

Hi All

I had a flight cancelled in December to AMS from SPU with under 24 hours notice. As per the EU rules, it would seem I am entitled to compensation. I applied to KLM for this, but they replied denying it saying they were unable to land at AMS due to adverse weather.

I checked the AMS arrivals for that afternoon, and mine was the only flight cancelled that afternoon. I replied to KLM with this info, and they replied that they were sorry I was unhappy with their response but there was nothing they could do!

Please can someone advise who to contact to progress this? Is www.aviationadr.org.uk the best place?

Thanks in advance

[LHRFlightman]

https://www.cedr.com/



Id guess either the aircraft or pilots weren't equipped for a landing in lo-viz.

Good luck.

[elise2000]

LHRFlightman said:

https://www.cedr.com/



Id guess either the aircraft or pilots weren't equipped for a landing in lo-viz.

Good luck.

Thanks - looking at the website it says that it only covers flights that arrive/depart in the UK though?

That would make sense.

[Suspicious_user]

elise2000 said:

Is www.aviationadr.org.uk the best place?

Thanks in advance

Yes.

They do seem to have an EU website do maybe that's best for KLM and an EU airport.

[the-norseman]

I've used Aviation ADR in the past its just a slow process and the website is clunky.

[elise2000]

thanks, good to know