Well I've been bombarded by Virgin to book some flights...

[srebbe64]

...using my (our) Virgin Airmiles.

So today I decide to upgrade six seats to Upper Class (London - Orlando) and I've now been on hold for just under an hour. Why do companies spend millions on sales & marketing to get you to make that call. And when you make the call no one answers the phone? Beats the hell out of me!

[CVP]

I've always found trying to use Virgin miles a total and utter pain. Bombard me with marketing but then don't follow through with any decent or even slightly reasonable availability, not a great way to encourage customer loyalty.