Missed B.A Flight - Options ?
Missed B.A Flight - Options ?
Author
Discussion

SystemParanoia

Original Poster:

14,343 posts

214 months

Wednesday 21st October 2009
quotequote all
A Friend has missed his flight due to his car breaking down on the way to the airport.

the airline say that they cant offer him a seat on another later flight, unless he pays full cost again.

hes not rich.. far from it. does he have any possibility of salvaging this ?

Stu R

21,410 posts

231 months

Wednesday 21st October 2009
quotequote all
Not a hope in hell. If it's an unusually quiet flight he might get a discounted rate at the last minute with some bartering, but even then I'd be surprised.

SystemParanoia

Original Poster:

14,343 posts

214 months

Wednesday 21st October 2009
quotequote all
fk frown

SystemParanoia

Original Poster:

14,343 posts

214 months

Wednesday 21st October 2009
quotequote all
horton said:
honestly, pay for another flight.
It might be worth walking around a few of the airline desks and seeing if they have any last minute 1 seat left offers or something.

I doubt an airline is going to give you a free seat just because you didn't allow enough time to get there well before the flight. (I'm a hypocrite, I always get there just before, but I haven't missed a flight yet)
he hasn't actually made it there. 3hrs waiting for the AA put him well into the 1hr checking in limit.
so hes back home now.

everything looks so bleak at the mo frown

SystemParanoia

Original Poster:

14,343 posts

214 months

Wednesday 21st October 2009
quotequote all
Bob_Defly said:
Doesn't travel insurance cover this?
I have no idea if he has any... but im going to guess not

XJSJohn

16,090 posts

235 months

Wednesday 21st October 2009
quotequote all
did he have travel insurance / purchase with a credit card, they may be able to cover the cost or re-imburse given that his delay was due to a breakdown.

SystemParanoia

Original Poster:

14,343 posts

214 months

Wednesday 21st October 2009
quotequote all
I asked about how he paid, unfortunately his bank only supplies him with a solo card. not many places accept that to my knowledge... so he paid cash frown

XJSJohn

16,090 posts

235 months

Wednesday 21st October 2009
quotequote all
SystemParanoia said:
I asked about how he paid, unfortunately his bank only supplies him with a solo card. not many places accept that to my knowledge... so he paid cash frown
hate to say it, but he is farqued.


Mattt

16,664 posts

234 months

Wednesday 21st October 2009
quotequote all
Yep, presumably he also booked the cheapest least flexible fare class too.


rpguk

4,499 posts

300 months

Wednesday 21st October 2009
quotequote all
It might be worth giving it a go, I've missed 2 easyjet flights and on both occasions a friendly chat with customer services has seen me on the next flight for a nominal fee (something like £30) where the next flight would have been more expensive in the first place too.

I know that BA are currently trying to 'out ryanair' ryanair themselves but surely they'd be more open to such an arrangement but I've not missed a BA flight so couldn't say.

Edited by rpguk on Wednesday 21st October 06:35

AJI

5,180 posts

233 months

Wednesday 21st October 2009
quotequote all
I missed a flight by literally minutes at Heathrow T5 and was plainly told to foook off or pay for another seat at full price. (This was a few days before x-mas two years ago).

The delay was from a stupidly long queue at arrivals and the lack of ease getting from T3 to T5.

The customer service at British Airways is truely APPAULING.


Needless to say I have never entertained the thought of using BA in any future flights. Neither have any of the people I have told my experiences to.



Bill

55,844 posts

271 months

Wednesday 21st October 2009
quotequote all
AJI said:
The delay was from not allowing enough time to check in.
Just playing devil's advocate wink

tribbles

4,081 posts

238 months

Wednesday 21st October 2009
quotequote all
thegavster said:
The only time I have missed a flight was Paris - London on BA, but I must have been on some flexible ticket as they booked me onto the next flight and upgraded me.
The only time I have missed a flight was Paris - London, although on British Midland (from memory). Had to pay to get a flight that would get me to Heathrow for a connecting flight to Hong Kong (£170, first class). Claimed it back off the company (eventually - "it was my fault" they kept on saying, until one of the directors did the same thing and was able to claim back).

SystemParanoia

Original Poster:

14,343 posts

214 months

Wednesday 21st October 2009
quotequote all
thank you all for your insight

AJI

5,180 posts

233 months

Wednesday 21st October 2009
quotequote all
Bill said:
AJI said:
The delay was from not allowing enough time to check in.
Just playing devil's advocate wink
I thought 1h50mins hours would have been plenty....but forgot it was a british airport that didn't work as efficiently as the rest of the world.

wink


tubbystu

3,846 posts

276 months

Wednesday 21st October 2009
quotequote all
AJI said:
Bill said:
AJI said:
The delay was from not allowing enough time to check in.
Just playing devil's advocate wink
I thought 1h50mins hours would have been plenty....but forgot it was a british airport that didn't work as efficiently as the rest of the world.

wink
All well and good, except the airlines and airport both say allow at least 2 hours for check-in............

Mattt

16,664 posts

234 months

Wednesday 21st October 2009
quotequote all
tubbystu said:
All well and good, except the airlines and airport both say allow at least 2 hours for check-in............
When I fly long haul - 45 minutes before departure if you check-in online wink

tubbystu

3,846 posts

276 months

Wednesday 21st October 2009
quotequote all
Mattt said:
tubbystu said:
All well and good, except the airlines and airport both say allow at least 2 hours for check-in............
When I fly long haul - 45 minutes before departure if you check-in online wink
And turning left when you get onto the plane presumably ?

edited 'cos I don't know my left from right

Edited by tubbystu on Wednesday 21st October 12:10

smack

9,754 posts

207 months

Wednesday 21st October 2009
quotequote all
I have missed plenty of flights with BA, and been put onto the next one, or put on standby for free. The last time, 2 years ago I had to pay for a change of booking fee. But these days they are desperate for money....

HereBeMonsters

14,180 posts

198 months

Wednesday 21st October 2009
quotequote all
Sorry, but it's nothing to do with the airline policy or cost cutting measures that may or may not have been put in place.
It is entirely to do with the type of ticket purchased. To get the cheapest possible price you would purchase a non-refundable, non-transferrable confirmed ticket for that flight and that flight only. If you need flexibility, book a flexible ticket. This is, and has always been, the way with almost all
airlines.

It is unfortunate in this circumstance that your friend could not make his flight. Leaving aside reasons why cars break down (one bloke in our office was boasting about how he has never had to service his 3 year old Audi with 80k on the clock - and in the last two weeks he has broken down three times) this is why travel insurance exists.

Having said that, in my experience speaking to the right people in the right way can pay dividends. I once missed a flight due to localised rioting on my route to the airport. I managed to get on a flight later that day, paying only the difference in the ticket price, rather than the whole thing.