Wrong name on E Ticket.
Discussion
Hi all,
We booked two tickets to Perth on 4 november on an airline website. We had an email sent through straight away with the E tickets attached and I noticed immediately that both tickets had my name on them instead of mine and my wife's. I sent an email to the airline through their website asking how to resolve it and never heard anything back so assumed that it was all sorted.
Wednesday night I was sorting out the visas for our trip and thought I'd check on the tickets. On the airlines 'manage your booking' section the names are still both mine. I emailed them againg throught their website and their reply was that nothing could be done to change the name so ring up reservations to sort it out.
Turns out I have to cancel one of the tickets which is refunded to me less £200 and book another one which may be more expensive than the original.
At the moment its going to cost me about £250 extra to sort it through no fault of my own. They say that it is my fault and I must have entered my name twice but why would I want two tickets in my name? I feel like they are just trying to get more money out of me.
Anyone had anything similar happen to them?
Does anyone know who the watchdog for flights is? (ATOL/ABTA maybe?)
Could really do without having to pay £250 for nothing.
Thanks for reading.
We booked two tickets to Perth on 4 november on an airline website. We had an email sent through straight away with the E tickets attached and I noticed immediately that both tickets had my name on them instead of mine and my wife's. I sent an email to the airline through their website asking how to resolve it and never heard anything back so assumed that it was all sorted.
Wednesday night I was sorting out the visas for our trip and thought I'd check on the tickets. On the airlines 'manage your booking' section the names are still both mine. I emailed them againg throught their website and their reply was that nothing could be done to change the name so ring up reservations to sort it out.
Turns out I have to cancel one of the tickets which is refunded to me less £200 and book another one which may be more expensive than the original.
At the moment its going to cost me about £250 extra to sort it through no fault of my own. They say that it is my fault and I must have entered my name twice but why would I want two tickets in my name? I feel like they are just trying to get more money out of me.
Anyone had anything similar happen to them?
Does anyone know who the watchdog for flights is? (ATOL/ABTA maybe?)
Could really do without having to pay £250 for nothing.
Thanks for reading.
To be honest it is almost certainly your fault (either that or some auto-filler software on your browser or something)
Is it unreasonable for them to charge £250 to type a few characters into their computer? Totally! After all it's a clear mistake rather then you trying to resell your ticket (which these charges to change the name are all about). So it probably is worth calling back, perhaps ask to speak to a supervisor and hope you get someone more reasonable or with the ability to override the charges.
Legally I doubt you'd have much redress.
Bear in mind that the price to change will be based on current cost of flights and so as the date draws it's going to get more expensive, drawing out the argument may well be an expensive gamble.
Is it unreasonable for them to charge £250 to type a few characters into their computer? Totally! After all it's a clear mistake rather then you trying to resell your ticket (which these charges to change the name are all about). So it probably is worth calling back, perhaps ask to speak to a supervisor and hope you get someone more reasonable or with the ability to override the charges.
Legally I doubt you'd have much redress.
Bear in mind that the price to change will be based on current cost of flights and so as the date draws it's going to get more expensive, drawing out the argument may well be an expensive gamble.
Edited by rpguk on Friday 18th December 18:28
Edited by rpguk on Sunday 20th December 12:27
Unfortunately legally they are very well covered on this. STA for example get you to read your name(s) 3 or 4 times and take your place of birth as a verbal signature you're 100% sure its correct.
IIRC you can't change the name on a ticket easily any more due to some laws brought in after 9/11.
Still one of my former colleagues booked her boyfriend's name incorrectly on her own holiday so it can happen. That took a lot of explaining and pleading to the airline rep
IIRC you can't change the name on a ticket easily any more due to some laws brought in after 9/11.
Still one of my former colleagues booked her boyfriend's name incorrectly on her own holiday so it can happen. That took a lot of explaining and pleading to the airline rep
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