Hertz cancels one way hire car fees.

[F i F]

Despite airports opening and people having trouble rebooking flights there will still be many people trying to travel overland in Europe.
Hope this info helps.

Hertz said:

Hertz is waiving its international one-way drop off charge for customers who drive Hertz cars back to the cars' country of registration, or in the direction of that country. A dedicated Hertz Transfer Desk website www.hertz-transfer.eu/ provides real-time availability of foreign cars by country, to help people identify rental vehicles in the right locations to get them home, along with a customer services contact number. New vehicles are frequently being added to this site so please check it on a regular basis. Hertz is also implementing the following initiatives:

• 100% refund on prepaid rates if customers cancel online or by telephone at any point prior to the pick-up date, if their travel has been affected by the volcanic ash disruption (up to 27th April)
• Reduced cancellation fee for prepaid customers who do not show up to collect their car without prior cancellation

(Customers need to apply for this refund via our customer service centre)

• Extending rentals for customers with disrupted departures
• Honouring reservations for people with delayed arrivals
• We are also adding fleet and extra staffing to cope with the current situation at key locations
• For one ways where the car is driven outside of its country of registration, the rates have not been increased for one way fee drop off charges

• Hertz is providing regular updates to its customers via its Twitter (http://twitter.com/HertzOffersUK) and Facebook sites (http://www.facebook.com/pages/Hertz/91062694654?ref=ts).
• The Facebook page is planned to feature a section to help customers share trips by car pooling.

HTH

Edited by F i F on Wednesday 21st April 10:02

[Not Ideal]

Quite interesting - not as many cars as I thought.

[ShadownINja]

Nice to see a company not trying to make money out of desperate travellers.

[Not Ideal]

I think it just needs their cars back in right places more than anything..!! I'm sure they'll offer them out free to drivers soon - costs a lot to truck 500+ cars back to where they belong.

[Dan_1981]

When they start offering the cars for free with fuel thrown in - like the driveaway schemes in the US, i'll be more than happy to help out!

[Amateurish]

I ust tried to book via Hertz but the cars in Swiss to UK had already gone.

[Targarama]

hertz said:

for customers who drive Hertz cars back to the cars' country of registration, or in the direction of that country

Nice of them, but not much help if you're driving from Rome to Calais and dumping the car. To be honest I think 1,000 Euros isn't that overpriced when you consider they need to employ someone to bring the car back to its source country/city (1,000 is a number I've heard mentioned by customers on various news channels)

[F i F]

Targarama said:

hertz said:

for customers who drive Hertz cars back to the cars' country of registration, or in the direction of that country

Nice of them, but not much help if you're driving from Rome to Calais and dumping the car. To be honest I think 1,000 Euros isn't that overpriced when you consider they need to employ someone to bring the car back to its source country/city (1,000 is a number I've heard mentioned by customers on various news channels)

Yep we have exactly that for one Sweden > Netherlands car, have seen the bill. Ok it was in sek but roughly ends up 1000 euro collection fee.

Split between four bods and compared to train tickets or extended hotel bills it's a sensible option in my opinion.

[F i F]

Galaxy in Nice needs to come back to UK, volunteers??

[Amateurish]

By the way, the Hertz call centre didn't have a clue so it was several transfer of departments until I got someone who knew what this was all about.

[F i F]

Amateurish said:

By the way, the Hertz call centre didn't have a clue so it was several transfer of departments until I got someone who knew what this was all about.

What are you going to end up doing? taking one of the French ones?

[Amateurish]

F i F said:

Amateurish said:

By the way, the Hertz call centre didn't have a clue so it was several transfer of departments until I got someone who knew what this was all about.

What are you going to end up doing? taking one of the French ones?

I wanted a Geneva airport one (they had three) but when I phoned at 10:30 they were all gone.

[F i F]

Amateurish said:

F i F said:

Amateurish said:

By the way, the Hertz call centre didn't have a clue so it was several transfer of departments until I got someone who knew what this was all about.

What are you going to end up doing? taking one of the French ones?

I wanted a Geneva airport one (they had three) but when I phoned at 10:30 they were all gone.

Maybe all these are gone too then?
2 for Belgium, lots of seats on Eurostart from Brussels
7 for France
2 For Germany
2 for Netherlands

presumably the two showing at Geneva for Uk were ones tht have gone so maybe the rest have too.

[Amateurish]

F i F said:

Amateurish said:

F i F said:

Amateurish said:

By the way, the Hertz call centre didn't have a clue so it was several transfer of departments until I got someone who knew what this was all about.

What are you going to end up doing? taking one of the French ones?

I wanted a Geneva airport one (they had three) but when I phoned at 10:30 they were all gone.

Maybe all these are gone too then?
2 for Belgium, lots of seats on Eurostart from Brussels
7 for France
2 For Germany
2 for Netherlands

presumably the two showing at Geneva for Uk were ones tht have gone so maybe the rest have too.

Well, I'm not sure if I trust them. The operator said they wanted to give priority to people physically at the airport. But the airport says don't come unless you have a confirmed flight. So Catch 22 really.

[Super Slo Mo]

F i F said:

Galaxy in Nice needs to come back to UK, volunteers??

I saw that and called some of our chaps who're heading to Nice as we speak.

However, they've already planned on getting the train (overnight, with a bunk) to Paris where someone will meet them and bring them home. It's also a little safer as they, so far, haven't slept in over 32 hours.

At least, that's the plan at the moment, so far it's changed every few hours since they started on Monday!