Abandoning Luggage
Discussion
What's the situation if your luggage has been stuck on a plane for over 24 hours?
Plane has been diverted to Brussels as it can't land in Heathrow, they can't off load any luggage, but given that Brussles is now full of diverted planes, which are going no where for at least another 24 hours, people want to make alternative arrangements to get back to the UK.
So what happens to the luggage? I know it will get offloaded before the flight departs if the passengers are not on the plane, but then what?
Plane has been diverted to Brussels as it can't land in Heathrow, they can't off load any luggage, but given that Brussles is now full of diverted planes, which are going no where for at least another 24 hours, people want to make alternative arrangements to get back to the UK.
So what happens to the luggage? I know it will get offloaded before the flight departs if the passengers are not on the plane, but then what?
I would advise strongly that you check the situation with the airline's handling agent. If they decide to offload the aircraft and present it at baggage hall then it will be treated as abandoned luggage and go to lost property or whatever normally happens.
Some airports are better than others in this respect, but for example I once sat at LHR for three hours when they struggled to cope with half an inch of snow that had melted about two hours earlier. The system said bags would come to belt x and thus it meant they were trying and thus repatriation would not be handled if baggage was abandoned.
To be fair the exact rules were unclear, some said if you filled in the issing baggage report it would be got to you, others said the missing baggage form would not be accepted because the baggage wasn't yet missing, technically.
Hence I think you need to check.
Some airports are better than others in this respect, but for example I once sat at LHR for three hours when they struggled to cope with half an inch of snow that had melted about two hours earlier. The system said bags would come to belt x and thus it meant they were trying and thus repatriation would not be handled if baggage was abandoned.
To be fair the exact rules were unclear, some said if you filled in the issing baggage report it would be got to you, others said the missing baggage form would not be accepted because the baggage wasn't yet missing, technically.
Hence I think you need to check.
We have been trying to speak with the Airline since 17:00 yesterday, but the office is closed, the only hub they have in Europe is at Heathrow, the have no contracts with anyone at Brussles Airport, the crew whilst helpful, are unable to answer questions, they are continually being given duff information by Heathrow, the flight has been rescheduled twice today, despite Heathrow clearly stating, they are closed to all arrivals.
F i F said:
I would advise strongly that you check the situation with the airline's handling agent. If they decide to offload the aircraft and present it at baggage hall then it will be treated as abandoned luggage and go to lost property or whatever normally happens.
Are you sure about that? If the OP was to fill out a missing luggage form then surely they've done their bit? Surely it's reasonable to expect your luggage to arrive within an hour of you at the airport. No matter which way you look at it, 24hrs is excessive. Just how long would you wait? 2 days? 5?
Matters at home, mean we've bailed and manaaged to get to the Eurostar terminal, and get a ticket, can't gain access to the lounge though :ar$e: If the luggage is lost forever then so be it, hopefully it will end up somewhere....it must go somewhere?? The world of lost luggage?
With the continued snow fall and freezing temperatures, and given the amount of planes which have been diverted, I remain unconvinced that Heathrow will be fully operational tomorrow.
With the continued snow fall and freezing temperatures, and given the amount of planes which have been diverted, I remain unconvinced that Heathrow will be fully operational tomorrow.
_DeeJay_ said:
F i F said:
I would advise strongly that you check the situation with the airline's handling agent. If they decide to offload the aircraft and present it at baggage hall then it will be treated as abandoned luggage and go to lost property or whatever normally happens.
Are you sure about that? If the OP was to fill out a missing luggage form then surely they've done their bit? Surely it's reasonable to expect your luggage to arrive within an hour of you at the airport. No matter which way you look at it, 24hrs is excessive. Just how long would you wait? 2 days? 5?
And he's not arrived at the destination yet.
Some airports don't even put abandoned baggage in lost property, it's destroyed.
It's not at an airport it's on a plane. People on the Korean Air flight, were taken off the plane late last night, the plane has just taken off from Brussles and is enroute to Madrid, passengers were not contacted to board the flight, so they now have no idea where their luggage is...neither does Brussels Airport.
The chances of us getting to Heathrow to complete a form this side of Christmas are zero.
The chances of us getting to Heathrow to complete a form this side of Christmas are zero.
The Korean Air flight did not off load the luggage. The Asiana Airline flight is still sat on the tarmac at Brussels with no idea when it will fly, although a slot of 7am tomorrow has been given, but this also happened yesterday.
No forms available to complete at Brussels, lots of passengers at Eurostar who have done the same, just abandoned the luggage in favour of trying to get home.
If we ever manage to get hold of the airline, maybe we will know more.
No forms available to complete at Brussels, lots of passengers at Eurostar who have done the same, just abandoned the luggage in favour of trying to get home.
If we ever manage to get hold of the airline, maybe we will know more.
Just a quick update, the plane is still sat on the tarmac in Brussels unable to move as the airport has run out of de icer, passengers are all trying to book themselves onto other flights as Eurostar are no longer taking bookings.
They have been told the luggage can not be removed from the plane.
They have been told the luggage can not be removed from the plane.
KEEP ALL RECEIPTS - FOR ANYTHING NO MATTER HOW SMALL
i work in refunds and no receipts means no refunds
if you required things that were in the baggage so to replace them you had to buy them new - then do so adn keep the receipts
once its all over - keep all tags of baggage and the copy of the sheet u sign when u get ur bags back
write into the airline for repayment of these costs.
i work in refunds and no receipts means no refunds
if you required things that were in the baggage so to replace them you had to buy them new - then do so adn keep the receipts
once its all over - keep all tags of baggage and the copy of the sheet u sign when u get ur bags back
write into the airline for repayment of these costs.
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