How does this company stay in business?
Discussion
I was expecting a parcel to be delivered before Christmas. I seemed to have missed the first delivery, as I wasn't warned that they were coming.
I phoned them and explained when I would be home and was told that they can only ask their courier to deliver at a certain time! so, I rush home and get in an hour before the time requested.
He doesn't show, so I track the parcel on the website. He tried to deliver 4 hours before I got home and claimed that I refused to sign for delivery!
After a shouty conversation with their office, I was promised a delivery today and I would be given a two-hour time-frame if I phoned them. I phone them and get told it will be any time between 1pm and 9pm.
I then get a phone call at 3.30 pm to be told that they've located my parcel in the "wrong address" bin and would I like to have it delivered tomorrow?
When I ask, the address on the parcel is perfect...
I know that this isn't a very interesting read, but how the flying f
k can this bunch of s survive with all of the competition out there? They sound like something a Swiss person might do from a mountain-top.
Tim
I phoned them and explained when I would be home and was told that they can only ask their courier to deliver at a certain time! so, I rush home and get in an hour before the time requested.
He doesn't show, so I track the parcel on the website. He tried to deliver 4 hours before I got home and claimed that I refused to sign for delivery!
After a shouty conversation with their office, I was promised a delivery today and I would be given a two-hour time-frame if I phoned them. I phone them and get told it will be any time between 1pm and 9pm.
I then get a phone call at 3.30 pm to be told that they've located my parcel in the "wrong address" bin and would I like to have it delivered tomorrow?
When I ask, the address on the parcel is perfect...
I know that this isn't a very interesting read, but how the flying f
k can this bunch of s survive with all of the competition out there? They sound like something a Swiss person might do from a mountain-top.Tim
Used to be DHL at Home.
Have a huge number of casual staff at this time of year, all probably on minimum wage, all probably couldn't care less what was/wasn't delivered.
There are an awful lot of parcels sitting in depots because companies are closed, stuff does get mislaid. That said, the company in question has an awful reputation - do a Google search.
Have a huge number of casual staff at this time of year, all probably on minimum wage, all probably couldn't care less what was/wasn't delivered.
There are an awful lot of parcels sitting in depots because companies are closed, stuff does get mislaid. That said, the company in question has an awful reputation - do a Google search.
They would be the same people who didn’t deliver a parcel to me last month, but did sign it off as delivered on their tracking system, claiming it was signed for by SOM . . . . found out that this means signed off manifest and that they allow their drivers to do this, when they don’t have time to deliver some of their workload!
I appreciate that things can go wrong, it's just the blatant lying that I can't stand. At the time I was supposed to have refused to sign for it, I was still at work!
Then there's the promise of delivery next day, with a reasonable time-frame and the item wasn't even loaded on the fking van. I could have waited in all day.
It's just the complete lack of professionalism that I don't get. I read that they changed the name to get away from the stigma of the previous piss-poor company.
that won't help unless they start doing things differently.
Tim
Then there's the promise of delivery next day, with a reasonable time-frame and the item wasn't even loaded on the f
king van. I could have waited in all day.It's just the complete lack of professionalism that I don't get. I read that they changed the name to get away from the stigma of the previous piss-poor company.
that won't help unless they start doing things differently.
Tim
The problem is, we (the customer) won't pay for it.Am seriesouly considering binning Amazon Prime despite ordering from it on an almost weekly basis.
So far I've had a microwave shoved in the hedge, clothes left out in the road (we are on a country road, no pavement, no nothing, so parcel just left in the gutter). Then the following were all signed for as delivered, not by us I hasten to add, and thrown, yes thrown, over the gate. Bearing in mind the gate is 6'6" and solid, it's quite an achievement to lob a single oven, a pack of mugs, various books / CDs and so on.
Numerous letters have elicited no response whatsoever, Amazon just replace things without caring, and frankly if the driver is capable of throwing ovens over the gate, I'm not going to raise the issue with him directly!
I am however sick of the continual abuse of the system - not bothering to buzz the gate when we are in, not bothering to card when we're not, not to mention the lobbage and breakage...
Whoever the hell they are, I hope they go phut pretty damned soon. All the others delivery drivers seem to despise them too. Oh, and this isn't a christmas issue, it's been going on for months.
So far I've had a microwave shoved in the hedge, clothes left out in the road (we are on a country road, no pavement, no nothing, so parcel just left in the gutter). Then the following were all signed for as delivered, not by us I hasten to add, and thrown, yes thrown, over the gate. Bearing in mind the gate is 6'6" and solid, it's quite an achievement to lob a single oven, a pack of mugs, various books / CDs and so on.
Numerous letters have elicited no response whatsoever, Amazon just replace things without caring, and frankly if the driver is capable of throwing ovens over the gate, I'm not going to raise the issue with him directly!
I am however sick of the continual abuse of the system - not bothering to buzz the gate when we are in, not bothering to card when we're not, not to mention the lobbage and breakage...
Whoever the hell they are, I hope they go phut pretty damned soon. All the others delivery drivers seem to despise them too. Oh, and this isn't a christmas issue, it's been going on for months.
RedLeicester said:
Am seriesouly considering binning Amazon Prime despite ordering from it on an almost weekly basis.
So far I've had a microwave shoved in the hedge, clothes left out in the road (we are on a country road, no pavement, no nothing, so parcel just left in the gutter). Then the following were all signed for as delivered, not by us I hasten to add, and thrown, yes thrown, over the gate. Bearing in mind the gate is 6'6" and solid, it's quite an achievement to lob a single oven, a pack of mugs, various books / CDs and so on.
Numerous letters have elicited no response whatsoever, Amazon just replace things without caring, and frankly if the driver is capable of throwing ovens over the gate, I'm not going to raise the issue with him directly!
I am however sick of the continual abuse of the system - not bothering to buzz the gate when we are in, not bothering to card when we're not, not to mention the lobbage and breakage...
Whoever the hell they are, I hope they go phut pretty damned soon. All the others delivery drivers seem to despise them too. Oh, and this isn't a christmas issue, it's been going on for months.
I wonder how much cash Amazon are making to not care about stuff going missing, My mate had 3 kindles sent out before 1 finally arrived. They just take a scatter gun approach to sending goods out.So far I've had a microwave shoved in the hedge, clothes left out in the road (we are on a country road, no pavement, no nothing, so parcel just left in the gutter). Then the following were all signed for as delivered, not by us I hasten to add, and thrown, yes thrown, over the gate. Bearing in mind the gate is 6'6" and solid, it's quite an achievement to lob a single oven, a pack of mugs, various books / CDs and so on.
Numerous letters have elicited no response whatsoever, Amazon just replace things without caring, and frankly if the driver is capable of throwing ovens over the gate, I'm not going to raise the issue with him directly!
I am however sick of the continual abuse of the system - not bothering to buzz the gate when we are in, not bothering to card when we're not, not to mention the lobbage and breakage...
Whoever the hell they are, I hope they go phut pretty damned soon. All the others delivery drivers seem to despise them too. Oh, and this isn't a christmas issue, it's been going on for months.
ss64ii said:
Can you get these items delivered to work?
I get all my stuff, even wine & welding gas delivered to work ,get a nice email from receptin too to say it's arrived.
A lot of companies will only deliver to the registered address of the card holder. As I knew that they would be delivering over Christmas, I asked for delivery to my address.I get all my stuff, even wine & welding gas delivered to work ,get a nice email from receptin too to say it's arrived.
Tim
These thieving s stole my new car stereo I ordered from Amazon - the tracker showed it going to the depot and then on to the van - but it never arrived.
I rang them at least a dozen times (10p per minute
), they never called me back to tell me where the hell it was. I will do all I can to avoid buying stuff that will be delivered by them.
s stole my new car stereo I ordered from Amazon - the tracker showed it going to the depot and then on to the van - but it never arrived. I rang them at least a dozen times (10p per minute
), they never called me back to tell me where the hell it was. I will do all I can to avoid buying stuff that will be delivered by them.
catman said:
A lot of companies will only deliver to the registered address of the card holder. As I knew that they would be delivering over Christmas, I asked for delivery to my address.
Tim
Most card issuers will allow you to register your work address with them so that companies can also deliver to work. The only company I have found recently who refused to deliver to work was Vodafone, but thats now let to a long series of complaints about them.Tim
Someone I know was high up in Citylink and he said its very easy to get a poor reputation and once it starts it just builds. They are making thousands of deliveries a day and a few are bound to go wrong, but those where deliveries go wrong shout louder than those that don't!
Personally I have had deliveries recently using Royal Mail, Parcel Force and Yodel and all have worked really well but thats luck.
Yodel really are the worst of the worst
They were originally blue arrow, then reality group then hdnl and now yodel
Rather than fix any fundamental issues within the business model it would appear that once they have garnered enough opprobrium they consider it easier to rebrand
What really boils my piss is that they proclaim themselves the future of parcel delivery and that it's ' your delivery your.call'*
They were originally blue arrow, then reality group then hdnl and now yodel
Rather than fix any fundamental issues within the business model it would appear that once they have garnered enough opprobrium they consider it easier to rebrand
What really boils my piss is that they proclaim themselves the future of parcel delivery and that it's ' your delivery your.call'*
- as long as you are happy to wait around for a 13 hr delivery window
they truly are a useless bunch of s first i heard of them was a few months ago when a couple of my mates had problems with them then my wife ordered some Xmas presents from Amazon and low and behold they never turned up, i work from home and they tried saying they attempted delivery twice (which they didn't) and if they did then they never knocked on the door or even left a missed delivery notes, so next they said the parcels were delivered and signed for by (my name) lying s, so some delivery drivers kids got some extra presents for Xmas i guess.
Amazon also told my wife they had loads of complaints about this particular firm and resent new items which arrived next day via another delivery company.
s first i heard of them was a few months ago when a couple of my mates had problems with them then my wife ordered some Xmas presents from Amazon and low and behold they never turned up, i work from home and they tried saying they attempted delivery twice (which they didn't) and if they did then they never knocked on the door or even left a missed delivery notes, so next they said the parcels were delivered and signed for by (my name) lying s, so some delivery drivers kids got some extra presents for Xmas i guess.Amazon also told my wife they had loads of complaints about this particular firm and resent new items which arrived next day via another delivery company.
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