Sorry sir, we can't service your boiler if it has a fault...
Discussion
What????
A service was scheduled 3 weeks ago for my boiler, which we have a maintenance contract on.
So the engineer calls this morning to let me know he's on his way and asks if the boiler is running ok.
I explained that we have a fault, and that the radiators get warm when the hot water top is used.
I know this is a simple fault with the "diverter" valve.
So he says: "Oh, I can't service it if it has a fault, I'll have to call the office".
What the f
k???
So now, I have to call another division of the same company, log a fault call, get an engineer out to come and fix it, and only then can it be serviced.
Well I fking never.
A service was scheduled 3 weeks ago for my boiler, which we have a maintenance contract on.
So the engineer calls this morning to let me know he's on his way and asks if the boiler is running ok.
I explained that we have a fault, and that the radiators get warm when the hot water top is used.
I know this is a simple fault with the "diverter" valve.
So he says: "Oh, I can't service it if it has a fault, I'll have to call the office".
What the f
k???So now, I have to call another division of the same company, log a fault call, get an engineer out to come and fix it, and only then can it be serviced.
Well I f
king never.hornetrider said:
What does a boiler 'service' actually entail?!
I get the boilers in my BTL's serviced every year, for that they are stripped down, cleaned (hoover the debris out), safety devices checked etc, gas tested and certified. Cost about £100 per boiler and takes a couple of hours in total.The BG annual service consists of a quick look at the control panel then sticking a tester in the flue . Thats it. I call it the 'do you have a boiler' check as thats all they are really doing
So i am sure the service guy doesnt have any real knowledge about well anything really. So if there is a fault you will need to book again
So i am sure the service guy doesnt have any real knowledge about well anything really. So if there is a fault you will need to book again
Cupramax said:
joewilliams said:
The guy doing the service visits won't be qualified/allowed to fix other faults.
If he's not qualified he shouldn't be touching it full stop. If he's servicing it he needs to be Gas Safe registered.When our boiler broke down just before winter I called BG and did a deal that for £99 and then a contract at around £20 a month, they would have an engineer around the next day.
The engineer turns up and worked for around 4 hours replacing a lot of the boiler. He then returned a few days later with more parts to replace. A week or so later I had to call them out again as it was leaking and I thought I'd done well on taking out the maintenance contract. The boiler was fixed yet I received a letter from BG telling me that 'due to the lack of access' to the boiler they had terminated the contract.
The boiler is on the kitchen wall and not even covered by a fake cupboard.
Looks like after 3 visits within a month they got cold feet but the boiler has been fine for 2 years now and the massive repair only cost me the original £99.
The engineer turns up and worked for around 4 hours replacing a lot of the boiler. He then returned a few days later with more parts to replace. A week or so later I had to call them out again as it was leaking and I thought I'd done well on taking out the maintenance contract. The boiler was fixed yet I received a letter from BG telling me that 'due to the lack of access' to the boiler they had terminated the contract.
The boiler is on the kitchen wall and not even covered by a fake cupboard.
Looks like after 3 visits within a month they got cold feet but the boiler has been fine for 2 years now and the massive repair only cost me the original £99.
croyde said:
When our boiler broke down just before winter I called BG and did a deal that for £99 and then a contract at around £20 a month, they would have an engineer around the next day.
The engineer turns up and worked for around 4 hours replacing a lot of the boiler. He then returned a few days later with more parts to replace. A week or so later I had to call them out again as it was leaking and I thought I'd done well on taking out the maintenance contract. The boiler was fixed yet I received a letter from BG telling me that 'due to the lack of access' to the boiler they had terminated the contract.
The boiler is on the kitchen wall and not even covered by a fake cupboard.
Looks like after 3 visits within a month they got cold feet but the boiler has been fine for 2 years now and the massive repair only cost me the original £99.
Accidentally sticking it to The Man. I like it.The engineer turns up and worked for around 4 hours replacing a lot of the boiler. He then returned a few days later with more parts to replace. A week or so later I had to call them out again as it was leaking and I thought I'd done well on taking out the maintenance contract. The boiler was fixed yet I received a letter from BG telling me that 'due to the lack of access' to the boiler they had terminated the contract.
The boiler is on the kitchen wall and not even covered by a fake cupboard.
Looks like after 3 visits within a month they got cold feet but the boiler has been fine for 2 years now and the massive repair only cost me the original £99.
croyde said:
When our boiler broke down just before winter I called BG and did a deal that for £99 and then a contract at around £20 a month, they would have an engineer around the next day.
The engineer turns up and worked for around 4 hours replacing a lot of the boiler. He then returned a few days later with more parts to replace. A week or so later I had to call them out again as it was leaking and I thought I'd done well on taking out the maintenance contract. The boiler was fixed yet I received a letter from BG telling me that 'due to the lack of access' to the boiler they had terminated the contract.
The boiler is on the kitchen wall and not even covered by a fake cupboard.
Looks like after 3 visits within a month they got cold feet but the boiler has been fine for 2 years now and the massive repair only cost me the original £99.
Accidentally sticking it to The Man. I like it.The engineer turns up and worked for around 4 hours replacing a lot of the boiler. He then returned a few days later with more parts to replace. A week or so later I had to call them out again as it was leaking and I thought I'd done well on taking out the maintenance contract. The boiler was fixed yet I received a letter from BG telling me that 'due to the lack of access' to the boiler they had terminated the contract.
The boiler is on the kitchen wall and not even covered by a fake cupboard.
Looks like after 3 visits within a month they got cold feet but the boiler has been fine for 2 years now and the massive repair only cost me the original £99.
DrTre said:
croyde said:
When our boiler broke down just before winter I called BG and did a deal that for £99 and then a contract at around £20 a month, they would have an engineer around the next day.
The engineer turns up and worked for around 4 hours replacing a lot of the boiler. He then returned a few days later with more parts to replace. A week or so later I had to call them out again as it was leaking and I thought I'd done well on taking out the maintenance contract. The boiler was fixed yet I received a letter from BG telling me that 'due to the lack of access' to the boiler they had terminated the contract.
The boiler is on the kitchen wall and not even covered by a fake cupboard.
Looks like after 3 visits within a month they got cold feet but the boiler has been fine for 2 years now and the massive repair only cost me the original £99.
Accidentally sticking it to The Man. I like it.The engineer turns up and worked for around 4 hours replacing a lot of the boiler. He then returned a few days later with more parts to replace. A week or so later I had to call them out again as it was leaking and I thought I'd done well on taking out the maintenance contract. The boiler was fixed yet I received a letter from BG telling me that 'due to the lack of access' to the boiler they had terminated the contract.
The boiler is on the kitchen wall and not even covered by a fake cupboard.
Looks like after 3 visits within a month they got cold feet but the boiler has been fine for 2 years now and the massive repair only cost me the original £99.
Panda76 said:
If you had notified them of the fault when booking the service the guy/girl would have done both and been allocated the extra time slots in the daily schedule for 2 jobs and not one.
^^^ This.I did a lot of boiler servicing whilst training. We were allocated between 6-8 calls a day. No time at all to fix things. First question we asked the customer was "do you have any known problems with it" if yes we would ring HQ to book a different team to call then bugger off to the next one.
Oh and anybody that thinks these guys are not qualified to fix what they are servicing is talking total b
ks!dickymint said:
^^^ This.
I did a lot of boiler servicing whilst training. We were allocated between 6-8 calls a day. No time at all to fix things. First question we asked the customer was "do you have any known problems with it" if yes we would ring HQ to book a different team to call then bugger off to the next one.
Oh and anybody that thinks these guys are not qualified to fix what they are servicing is talking total bks!
So what is the service supposed to achieve exactly?I did a lot of boiler servicing whilst training. We were allocated between 6-8 calls a day. No time at all to fix things. First question we asked the customer was "do you have any known problems with it" if yes we would ring HQ to book a different team to call then bugger off to the next one.
Oh and anybody that thinks these guys are not qualified to fix what they are servicing is talking total b
ks!eldar said:
BalhamBadger said:
So what is the service supposed to achieve exactly?
Identifies sales opportunities, ohh, need a new boiler/powerflush/radiators. In return for a small kickback.Have you any idea what it takes to strip down and service something like a Baxi with a back boiler?
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