Anyone had a bad experience with Viagogo.....
Discussion
Just trying to find out if anyone else has had a dubious experience with this lot.
The story is that Mrs Caiss4 bought a couple of tickets for a show back in March from Viagogo. They cost more than £100 and were to be a birthday treat for my daughter. The show was late July.
After the on-line purchase and within a few days a UPS letter arrived. Inside was just a receipt; no tickets. So my wife rang Viagogo and was told that was all she needed so rather naively assumed she could pick the tickets up from the box office and thought nothing more of it.
Come the day she travels the 60 miles to the venue only to be told that there were no tickets, never had been and they didn't deal with Viagogo anyway. Fortunately she was able to purchase two new tickets so the day was saved. Interestingly, the receipt did specify the row the seats were in and the manager at the theatre confirmed that all the seats were occupied - conclusion if the tickets had ever existed with Viagogo someone else had got hold of them.
So on return she contacted Viagogo. She received a single automated e-mail and after 3 weeks of chasing got the response - tickets delivered and signed for, not our problem.
So she took it up with the credit card provider who have just responded with Viagogo's response that this was all 6 months ago and they had discharged their responsibilities and the CC provider has said that unless we can provide any further proof that we did not receive the tickets then the full charge will be re-applied.
Viagogo's defence is that the delivery was signed for but that's not in dispute. The fact is there were no tickets in the envelope and their phone helpline said this was normal.
Anyway just curious to know whether anyone else has bought tickets from them and they never materialised.
The story is that Mrs Caiss4 bought a couple of tickets for a show back in March from Viagogo. They cost more than £100 and were to be a birthday treat for my daughter. The show was late July.
After the on-line purchase and within a few days a UPS letter arrived. Inside was just a receipt; no tickets. So my wife rang Viagogo and was told that was all she needed so rather naively assumed she could pick the tickets up from the box office and thought nothing more of it.
Come the day she travels the 60 miles to the venue only to be told that there were no tickets, never had been and they didn't deal with Viagogo anyway. Fortunately she was able to purchase two new tickets so the day was saved. Interestingly, the receipt did specify the row the seats were in and the manager at the theatre confirmed that all the seats were occupied - conclusion if the tickets had ever existed with Viagogo someone else had got hold of them.
So on return she contacted Viagogo. She received a single automated e-mail and after 3 weeks of chasing got the response - tickets delivered and signed for, not our problem.
So she took it up with the credit card provider who have just responded with Viagogo's response that this was all 6 months ago and they had discharged their responsibilities and the CC provider has said that unless we can provide any further proof that we did not receive the tickets then the full charge will be re-applied.
Viagogo's defence is that the delivery was signed for but that's not in dispute. The fact is there were no tickets in the envelope and their phone helpline said this was normal.
Anyway just curious to know whether anyone else has bought tickets from them and they never materialised.
http://www.safeconcerts.com/news/2012/apr/7253-via...
http://www.bbc.co.uk/news/entertainment-arts-17151...
http://www.huffingtonpost.co.uk/2012/02/24/viagogo...
http://www.channel4.com/programmes/dispatches/epis...
Seems they're well known.
http://www.bbc.co.uk/news/entertainment-arts-17151...
http://www.huffingtonpost.co.uk/2012/02/24/viagogo...
http://www.channel4.com/programmes/dispatches/epis...
Seems they're well known.
Edited by marshalla on Saturday 15th September 08:06
Ah! That all sounds familiar.
My wife just hit the first site to come up. I would have gone to the box office myself. What is particularly notable is that when she paid for the additional tickets on the night, in a private box, they cost 50% of the ones from Viagogo!
I think I'll use these articles in the reply to the CC issuer. It's interesting that my wife's transaction was 10 days before they went into liquidation and re-appeared in Switzerland.
Anyway, as they say, one born every minute!
My wife just hit the first site to come up. I would have gone to the box office myself. What is particularly notable is that when she paid for the additional tickets on the night, in a private box, they cost 50% of the ones from Viagogo!
I think I'll use these articles in the reply to the CC issuer. It's interesting that my wife's transaction was 10 days before they went into liquidation and re-appeared in Switzerland.
Anyway, as they say, one born every minute!
OP, is it possible in some way to confirm with the theatre that the people booked into the seats you were supposed to be in weren't you? That would probably absolve them of privacy issues, as you don't require information beyond proof that you weren't in the seats.
Just a thought - while it's not conclusive, it may swing the issue in your favour.
Just a thought - while it's not conclusive, it may swing the issue in your favour.
iphonedyou said:
OP, is it possible in some way to confirm with the theatre that the people booked into the seats you were supposed to be in weren't you? That would probably absolve them of privacy issues, as you don't require information beyond proof that you weren't in the seats.
Just a thought - while it's not conclusive, it may swing the issue in your favour.
The manager at the theatre has agreed to provide a statement that the the seats in the row in question were occupied by valid tickets. (The receipt did not specify specific seats but it did state the row). That is why he couldn't let my wife pay again and have 'her seats'; instead she bought new seats.Just a thought - while it's not conclusive, it may swing the issue in your favour.
Whichever way I look at it (aside from my wife's naivety), we did not receive the tickets and yet the seats were occupied so it couldn't be a case of my wife mislaying them.
Sorry to hear you have that problem 
caiss4 said:
The manager at the theatre has agreed to provide a statement that the the seats in the row in question were occupied by valid tickets. (The receipt did not specify specific seats but it did state the row). That is why he couldn't let my wife pay again and have 'her seats'; instead she bought new seats.
Whichever way I look at it (aside from my wife's naivety), we did not receive the tickets and yet the seats were occupied so it couldn't be a case of my wife mislaying them.
I wouldn't say it was naive, to be honest. We booked theatre tickets for NYC, and had to pick them up from the theatre. And it all went ok, thankfully. I think it's quite common, sadly you got a sWhichever way I look at it (aside from my wife's naivety), we did not receive the tickets and yet the seats were occupied so it couldn't be a case of my wife mislaying them.
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