Closing Paypal is NOT easy
Discussion
Hi all,
I have had a PP account for a few years, but in the past three years I never used it.
The balance is zero, and has been for a number of years.
So last week I tried to close amd terminate my Paypal account.
First of all, PP wouldn't let me until I updated my bank account details, card details etc.
Which, as my prime objective is to remove my account totally, I felt it would be totally wronge to offer more details.
So I set a secure mail to PP, saying what I wanted to do, but they insisted I must put new card details there, and update every thing before I can close it.
I get this,,,,,,
Need information to comply with EU regulations
As a financial services firm, PayPal is required by law
to limit access to your accountEU regulations
require that we limit the access to your
account until we confirm your identity. You
won't be able to send or withdraw money while
access to your account is limited. Access to
the funds in your account will be restored
after you provide the account information
needed to comply with the law per the User
Agreement. since you didn't provide the
account informationTo comply with EU
regulations, you'll be asked to identify
yourself and/or your business. In certain
instances, you may also be required to provide
other information or upload or fax documents
to PayPal. we requested by 17 Jan 2012.
How can I restore my account access?
I DONT want to restore my account, I want to close the damn thing, so what should I do?
vette
I have had a PP account for a few years, but in the past three years I never used it.
The balance is zero, and has been for a number of years.
So last week I tried to close amd terminate my Paypal account.
First of all, PP wouldn't let me until I updated my bank account details, card details etc.
Which, as my prime objective is to remove my account totally, I felt it would be totally wronge to offer more details.
So I set a secure mail to PP, saying what I wanted to do, but they insisted I must put new card details there, and update every thing before I can close it.
I get this,,,,,,
Need information to comply with EU regulations
As a financial services firm, PayPal is required by law
to limit access to your accountEU regulations
require that we limit the access to your
account until we confirm your identity. You
won't be able to send or withdraw money while
access to your account is limited. Access to
the funds in your account will be restored
after you provide the account information
needed to comply with the law per the User
Agreement. since you didn't provide the
account informationTo comply with EU
regulations, you'll be asked to identify
yourself and/or your business. In certain
instances, you may also be required to provide
other information or upload or fax documents
to PayPal. we requested by 17 Jan 2012.
How can I restore my account access?
I DONT want to restore my account, I want to close the damn thing, so what should I do?
vette
Edited by uk_vette on Monday 1st April 09:11
The reason they want your latest Bank Details etc. is because if you make a last ditch purchase or sale, they have no current details to process any after sales issues with.
You 'could' have sold something very expensive and been paid by PP, withdrawn the money, and scarpered, then the box turns up empty at the buyer, or it is not as described, or broken, and PayPal would not be able to process a PP Buyer Protection claim because there is no current Bank Details to claim back your money from.
Now, it it obvious that you haven't done this, however I'm guessing it is a global Policy to ensure the details are correct/active at the time of closing the account.
You 'could' have sold something very expensive and been paid by PP, withdrawn the money, and scarpered, then the box turns up empty at the buyer, or it is not as described, or broken, and PayPal would not be able to process a PP Buyer Protection claim because there is no current Bank Details to claim back your money from.
Now, it it obvious that you haven't done this, however I'm guessing it is a global Policy to ensure the details are correct/active at the time of closing the account.
shakotan said:
The reason they want your latest Bank Details etc. is because if you make a last ditch purchase or sale, they have no current details to process any after sales issues with.
You 'could' have sold something very expensive and been paid by PP, withdrawn the money, and scarpered, then the box turns up empty at the buyer, or it is not as described, or broken, and PayPal would not be able to process a PP Buyer Protection claim because there is no current Bank Details to claim back your money from.
Now, it it obvious that you haven't done this, however I'm guessing it is a global Policy to ensure the details are correct/active at the time of closing the account.
That makes sense.You 'could' have sold something very expensive and been paid by PP, withdrawn the money, and scarpered, then the box turns up empty at the buyer, or it is not as described, or broken, and PayPal would not be able to process a PP Buyer Protection claim because there is no current Bank Details to claim back your money from.
Now, it it obvious that you haven't done this, however I'm guessing it is a global Policy to ensure the details are correct/active at the time of closing the account.
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