Charges to send parts
Discussion
Apologies if I am asking in the wrong section, but I have recently sent some parts to Australia from the UK. A few weeks later and an email arrives.....
Good Afternoon,
We have been notified by UPS that this shipment has been measured bigger than what was originally booked.
This order was booked as:
8kg - 195 x 40 x 32cm
UPS meaured the parcel as:
204 x 49 x 38 cm
We often find that customers sending car parts do not measure the items accurately due to the awkward shapes. Items need to measured as if they are square (measuring from the widest points of each side)
This increase in size has caused an additional charge of £159.44
They say I need to offer proof that my measurements were correct in order to appeal the extra charges.
If anyone can offer some help and/or advice it would be much appreciated.
Just a thought but shouldn't they have to offer some evidence too?
Good Afternoon,
We have been notified by UPS that this shipment has been measured bigger than what was originally booked.
This order was booked as:
8kg - 195 x 40 x 32cm
UPS meaured the parcel as:
204 x 49 x 38 cm
We often find that customers sending car parts do not measure the items accurately due to the awkward shapes. Items need to measured as if they are square (measuring from the widest points of each side)
This increase in size has caused an additional charge of £159.44
They say I need to offer proof that my measurements were correct in order to appeal the extra charges.
If anyone can offer some help and/or advice it would be much appreciated.
Just a thought but shouldn't they have to offer some evidence too?
Edited by e21Mark on Monday 2nd September 13:39
I take it they already have the extra money, so they don't really have to offer any proof (unless you're prepared to take them to court)
And I would think that taking photos of a tape measure against the parcel before it's posted might be evidence to support you, but a bit to late for that now.
You could measure the parcel now if it's not been unwrapped?
A bit sad when we have to go to these measures to prevent being ripped off
And I would think that taking photos of a tape measure against the parcel before it's posted might be evidence to support you, but a bit to late for that now.
You could measure the parcel now if it's not been unwrapped?
A bit sad when we have to go to these measures to prevent being ripped off
the formula ups use is 2 short lengths added together, then x2 + longest length
anything bigger than 330 is classed as oversize
so
your measurement is 334 (so would probably sneak through)
theirs is 378 (so massively over)
what often happens with large soft packed parcel is that they get a bit squashed before they go through the ups measuring equipment, so when the box 'bellies out' the machine only measures that widest point.
ive had some right arguments with them over the years with this issue!
anything bigger than 330 is classed as oversize
so
your measurement is 334 (so would probably sneak through)
theirs is 378 (so massively over)
what often happens with large soft packed parcel is that they get a bit squashed before they go through the ups measuring equipment, so when the box 'bellies out' the machine only measures that widest point.
ive had some right arguments with them over the years with this issue!
e21Mark said:
They haven't actually taken the money and only started chasing AFTER delivery. They're threatening to start proceedings, although I'm unsure what they mean exactly? CCJ I presume, or debt collectors?
How the hell can they do that?They accepted it for delivery and presumably they were happy that it was accurately measured when they took it. And if they have delivered it where is their proof it was over size?
gog440 said:
How the hell can they do that?
They accepted it for delivery and presumably they were happy that it was accurately measured when they took it. And if they have delivered it where is their proof it was over size?
That was my response to them. I requested their evidence and they sent an invoice that quotes ''measurements taken by their scanning machine''. It appears whatever they say, goes. End of.They accepted it for delivery and presumably they were happy that it was accurately measured when they took it. And if they have delivered it where is their proof it was over size?
e21Mark said:
gog440 said:
How the hell can they do that?
They accepted it for delivery and presumably they were happy that it was accurately measured when they took it. And if they have delivered it where is their proof it was over size?
That was my response to them. I requested their evidence and they sent an invoice that quotes ''measurements taken by their scanning machine''. It appears whatever they say, goes. End of.They accepted it for delivery and presumably they were happy that it was accurately measured when they took it. And if they have delivered it where is their proof it was over size?
Having spent 5 years in sales and as an account manager at UPS, check the small print. It will state that you agree to pay any additional charges that are incurred such as volumetric weight, extended area charges etc.
If you sent via someone like Interparcel then they will also state on the website that any after charges such as volumetric based on non accurate weighing and measuring you will be responsible for.
The UPS DWS (Dimentional Weighing Scanning) system they use is highly accurate and very rarely is it more than 0.5cm in any direction out so I would suggest that they are correct.
The problem with the DWS machine is that if you have measured the "box" sides but there is a flap of tape not stuck down and sticks out, the DWS machine will pick this up as part of the "box" and if the tape is hanging off my 3cm you will have 3cm added in two directions thus making your package bigger than it actually is.
For Example:
Actual weight 5kg
Dims: 50 x 40 x 30cm / 5000 = 12kgs volumetric weight and 12kgs chargeable.
Dims: 150 x 30 x 30cm / 5000 = 27kgs
With tape flap being picked up by DWS machine;
53 x 43 x 30cm / 5000 = 13.7kgs
153 x 33 x 30cm / 5000 = 30.3kgs
The only way to prove the dims of the package is to take pictures of it before you send showing the dims on a tape measure. Unless you can get another item and pack it in the exact same way, sorry but on this occasion I think you will be out of luck.
If you sent via someone like Interparcel then they will also state on the website that any after charges such as volumetric based on non accurate weighing and measuring you will be responsible for.
The UPS DWS (Dimentional Weighing Scanning) system they use is highly accurate and very rarely is it more than 0.5cm in any direction out so I would suggest that they are correct.
The problem with the DWS machine is that if you have measured the "box" sides but there is a flap of tape not stuck down and sticks out, the DWS machine will pick this up as part of the "box" and if the tape is hanging off my 3cm you will have 3cm added in two directions thus making your package bigger than it actually is.
For Example:
Actual weight 5kg
Dims: 50 x 40 x 30cm / 5000 = 12kgs volumetric weight and 12kgs chargeable.
Dims: 150 x 30 x 30cm / 5000 = 27kgs
With tape flap being picked up by DWS machine;
53 x 43 x 30cm / 5000 = 13.7kgs
153 x 33 x 30cm / 5000 = 30.3kgs
The only way to prove the dims of the package is to take pictures of it before you send showing the dims on a tape measure. Unless you can get another item and pack it in the exact same way, sorry but on this occasion I think you will be out of luck.
e21Mark said:
Got an email that read - Ups have confirmed that they will be crediting the additional charge from our account. Once we receive the credit I will credit the invoice on your account also. Apologies for the inconvenience.
I wonder how many people would have simply paid up?
Why the change of heart by ups? What persuaded them to drop it?I wonder how many people would have simply paid up?
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