Where do all the UPS lost parcels go?
Discussion
A couple of weeks ago I sent a no-longer-available, fully refurbished, re-built and ported very rare cylinder head with UPS to Ireland. They lost it.....
I take a lot of pride in my work and there was a fair few hours spent on it, I'm currently going through the claims procedure and sourcing the chap another one for me to work on, I just hope I can get something back. This isn't about having a go at anyone - indeed, UPS have been very reliable up until now, but as per title:
Where is it likely to end up?
How you manage to lose something so big and heavy is beyond me and presuming it wasn't stolen (and you wouldn't stuff one of those down your pants), it's perhaps that the label has become detached, they must have a clear out and maybe auction somewhere?
I take a lot of pride in my work and there was a fair few hours spent on it, I'm currently going through the claims procedure and sourcing the chap another one for me to work on, I just hope I can get something back. This isn't about having a go at anyone - indeed, UPS have been very reliable up until now, but as per title:
Where is it likely to end up?
How you manage to lose something so big and heavy is beyond me and presuming it wasn't stolen (and you wouldn't stuff one of those down your pants), it's perhaps that the label has become detached, they must have a clear out and maybe auction somewhere?
We deal with this for a couple of other carriers at work and it covers lost then found items as well as failed deliveries or stuff where labels have fallen off etc. The items are normally stored on trailers at depots (or end up that way), they are then worked on to have a final try to repatriate to the recipient or seller. Anything that's left get's sold on either to jobbers or auctioned. Not sure if all carriers do this though.
daddy cool said:
Evoluzione said:
Where is it likely to end up?
https://www.youtube.com/watch?v=Fdjf4lMmiiI
I had this happen to me a depot (FedEx, I think?) in Whiteley near Fareham a couple of years ago. Tracking said parcel arrived at their depot, never got loaded into a truck to send to me.
I went down there with the tracking information - and saw the item sitting there in the warehouse. They refused to acknowledge it was my package, despite me being able to describe exactly what it was - (four alloy wheels for a 205 GTI) and have details of the ebay auction etc. that I had won.
I got my money back from ebay, seller got money back from the shipping company in the end, but it would have been a lot easier if they had just given me the sodding wheels.
I went down there with the tracking information - and saw the item sitting there in the warehouse. They refused to acknowledge it was my package, despite me being able to describe exactly what it was - (four alloy wheels for a 205 GTI) and have details of the ebay auction etc. that I had won.
I got my money back from ebay, seller got money back from the shipping company in the end, but it would have been a lot easier if they had just given me the sodding wheels.
Just been through this with city link and yodel.
City link think they delivered to the wrong address but can't confirm, finally refunded me.
Yodel lost it, admitted they lost it, refunded me and then returned the item to me 2 months later! Contacted them to say I had had a refund already but had no reply.
City link think they delivered to the wrong address but can't confirm, finally refunded me.
Yodel lost it, admitted they lost it, refunded me and then returned the item to me 2 months later! Contacted them to say I had had a refund already but had no reply.
Jazoli said:
If its anything like TNT it'll end up in a massive warehouse rammed with millions of other parcels big and small where it'll sit for 5 years before being auctioned off for £2.
TNT managed to 'lose' a floor standing network cabinet which on it's pallet must have been 6ft+ high and what, 2.5ft sq, weighing in at 50kg+ at a guess - how the feck do you lose something that big?!!!We have a client that once paid £50k for a couriers 'lost' parcels, they made an awful lot of money out of that deal & still ended up binning a load of expensive but specialised kit as they couldn't shift it.
LordHaveMurci said:
TNT managed to 'lose' a floor standing network cabinet which on it's pallet must have been 6ft+ high and what, 2.5ft sq, weighing in at 50kg+ at a guess - how the feck do you lose something that big?!!!
They only have to lose the address label which probably isn't that hard if the package gets wet or scraped on something.RizzoTheRat said:
LordHaveMurci said:
TNT managed to 'lose' a floor standing network cabinet which on it's pallet must have been 6ft+ high and what, 2.5ft sq, weighing in at 50kg+ at a guess - how the feck do you lose something that big?!!!
They only have to lose the address label which probably isn't that hard if the package gets wet or scraped on something.LordHaveMurci said:
Still pretty easy to identify in the 'lost parcels' pile to be fair!
You'd be surprised, these places are huge, I was in the TNT one last week and its a huge warehouse, with racking from floor to ceiling with thousands upon thousands of parcels from large to small, it would easily get lost in there. Funny you say UPS.
Ordered from Adidas online shop. Now their warehouse is, like the company, in Germany. Tracking number sent by email.
So it goes Adidas HQ Germany. Airport. England. Birmingham. Croydon depot (my nearest) where it then sits for 3 days. Literally 2 miles from me.
Phone UPS. Where's my parcel?
Can't tell you. You aren't our customer. Adidas is.
Fine. You unhelpful bell.
Phone Adidas, spoke to a Brit sitting in an office in Germany. He says he'll sort it.
2 hours later Half 9 in the evening get an unmarked battered van delivering my parcel to me.
I phoned back the guy in Germany to say Cheers
Evidently UPS "driver" decided that a shoe box size package with Adidas written all over the address sticker was far better going to him than me!
Note: Clearly not all delivery drivers are potentially light fingered. But the unmarked van and super late delivery suggested to me someone got a "chat"
Ordered from Adidas online shop. Now their warehouse is, like the company, in Germany. Tracking number sent by email.
So it goes Adidas HQ Germany. Airport. England. Birmingham. Croydon depot (my nearest) where it then sits for 3 days. Literally 2 miles from me.
Phone UPS. Where's my parcel?
Can't tell you. You aren't our customer. Adidas is.
Fine. You unhelpful bell.
Phone Adidas, spoke to a Brit sitting in an office in Germany. He says he'll sort it.
2 hours later Half 9 in the evening get an unmarked battered van delivering my parcel to me.
I phoned back the guy in Germany to say Cheers
Evidently UPS "driver" decided that a shoe box size package with Adidas written all over the address sticker was far better going to him than me!
Note: Clearly not all delivery drivers are potentially light fingered. But the unmarked van and super late delivery suggested to me someone got a "chat"
Rich_W said:
Funny you say UPS.
Ordered from Adidas online shop. Now their warehouse is, like the company, in Germany. Tracking number sent by email.
So it goes Adidas HQ Germany. Airport. England. Birmingham. Croydon depot (my nearest) where it then sits for 3 days. Literally 2 miles from me.
Phone UPS. Where's my parcel?
Can't tell you. You aren't our customer. Adidas is.
Fine. You unhelpful bell.
Phone Adidas, spoke to a Brit sitting in an office in Germany. He says he'll sort it.
2 hours later Half 9 in the evening get an unmarked battered van delivering my parcel to me.
I phoned back the guy in Germany to say Cheers
Evidently UPS "driver" decided that a shoe box size package with Adidas written all over the address sticker was far better going to him than me!
Note: Clearly not all delivery drivers are potentially light fingered. But the unmarked van and super late delivery suggested to me someone got a "chat"
Or as in a case at our depot, the depot manager took the mechanics van as we had none left and someone needed something urgently before they flew overseas. Didn't look good but the customer got her sons birthday present to take to Thailand with her. Ordered from Adidas online shop. Now their warehouse is, like the company, in Germany. Tracking number sent by email.
So it goes Adidas HQ Germany. Airport. England. Birmingham. Croydon depot (my nearest) where it then sits for 3 days. Literally 2 miles from me.
Phone UPS. Where's my parcel?
Can't tell you. You aren't our customer. Adidas is.
Fine. You unhelpful bell.
Phone Adidas, spoke to a Brit sitting in an office in Germany. He says he'll sort it.
2 hours later Half 9 in the evening get an unmarked battered van delivering my parcel to me.
I phoned back the guy in Germany to say Cheers
Evidently UPS "driver" decided that a shoe box size package with Adidas written all over the address sticker was far better going to him than me!
Note: Clearly not all delivery drivers are potentially light fingered. But the unmarked van and super late delivery suggested to me someone got a "chat"
Do you have the tracking number for the missing parcel? If it was in the UK where it lost its label (most likely) then it'll be sent to overgoods at our hub in Tamworth. Once a trace request is opened they will try and match it to the item, bear in mind it can take some time but a lot of items are reunited with their owners eventually. If you sent it via someone like Interparcel or Parcel2go then its then who will have to file the claim and it will be returned to them.
Nickyboy said:
Or as in a case at our depot, the depot manager took the mechanics van as we had none left and someone needed something urgently before they flew overseas. Didn't look good but the customer got her sons birthday present to take to Thailand with her.
Do you have the tracking number for the missing parcel? If it was in the UK where it lost its label (most likely) then it'll be sent to overgoods at our hub in Tamworth. Once a trace request is opened they will try and match it to the item, bear in mind it can take some time but a lot of items are reunited with their owners eventually. If you sent it via someone like Interparcel or Parcel2go then its then who will have to file the claim and it will be returned to them.
The facts as I see itDo you have the tracking number for the missing parcel? If it was in the UK where it lost its label (most likely) then it'll be sent to overgoods at our hub in Tamworth. Once a trace request is opened they will try and match it to the item, bear in mind it can take some time but a lot of items are reunited with their owners eventually. If you sent it via someone like Interparcel or Parcel2go then its then who will have to file the claim and it will be returned to them.
3 days sitting on a shelf not moving
Sticker was attached and correct
Guy didn't look like a manager.
Really they'd deliver that at 930pm ordinarily?
Sorry, I don't buy it. It's the 1 in 100 maybe 1000 even scrotes that ruin a delivery companies image. And companies like UPS should do more to get rid at the first sign of trouble
Compare to DPD who sent me email with a live GPS tracking thingy. You are delivery 43. "Thomas" your driver is on delivery 28. And from the GPS 1/2 a mile away. That's the future
LordHaveMurci said:
TNT managed to 'lose' a floor standing network cabinet which on it's pallet must have been 6ft+ high and what, 2.5ft sq, weighing in at 50kg+ at a guess - how the feck do you lose something that big?!!!
We have a client that once paid £50k for a couriers 'lost' parcels, they made an awful lot of money out of that deal & still ended up binning a load of expensive but specialised kit as they couldn't shift it.
I have heard British Rail managed to loose 2 rail tankers of cement when they were given a try, let's not even ask how Malaysian can loose a fooookin big plane.We have a client that once paid £50k for a couriers 'lost' parcels, they made an awful lot of money out of that deal & still ended up binning a load of expensive but specialised kit as they couldn't shift it.
Rich_W said:
Compare to DPD who sent me email with a live GPS tracking thingy. You are delivery 43. "Thomas" your driver is on delivery 28. And from the GPS 1/2 a mile away. That's the future
I agree - I regularly get a delivery via DPD and always receive an e-mail and SMS by 9am on the day of delivery giving me the hour-long window during which 'Tom' will deliver it, and he's invariably here in the middle of that windowGassing Station | The Lounge | Top of Page | What's New | My Stuff