Don't wait in for your Yodel delivery...

[skeggysteve]

...because they aren't even collecting it!

http://www.bbc.co.uk/news/business-30438498

"The courier firm, Yodel, has stopped collecting parcels from retailers as it struggles to deal with the huge jump in online orders following the "Black Friday" sales.

It has told clients there would be no collections from distribution centres on Thursday or Friday."

[Nickyboy]

How on earth do they think they'll cope once the retailers release the backlog of parcels, that's if they don't use one of the many other companies that will happily take their business.

[Mr GrimNasty]

Yodel? Might as well whistle for it instead.

[skip_1]

I purchased some dog food from Zooplus earlier. They gave me a choice of using either Yodel or DPD. Easy decision!

[Quattromaster]

I've not had a collection from DPD for last 2 days, only send about 15-20 a day but the pile is getting bigger.

They say normal driver is too busy with deliveries, so they get agency drivers in for collections, and they are just not coping.

[egor110]

I feel sorry for the yodel drivers as there paid so little and people expect so much.

I work for snail mail and we are now getting overtime to come in early and overtime to stay out delivering to make sure the mail gets delivered, now i'm sure if yodel did the same for there staff they'd manage to deliver as well but they won't because it costs.

[numtumfutunch]

egor110 said:

I feel sorry for the yodel drivers as there paid so little and people expect so much.

I expect an online retailer to deliver when they say they will so I can make arrangements to be in else collect from a convenient location if Im out

For these reasons I do not buy from any companies using Yodel

Cheers!

[egor110]

numtumfutunch said:

egor110 said:

I feel sorry for the yodel drivers as there paid so little and people expect so much.

I expect an online retailer to deliver when they say they will so I can make arrangements to be in else collect from a convenient location if Im out

For these reasons I do not buy from any companies using Yodel

Cheers!

I understand that but you've ignored the rest of what i wrote,

Christmas is busy now a company can either pay it's staff overtime to stay out delivering or can not pay it and just make maximum profit by taking in the parcels whilst at the same time not paying it's staff overtime.

[Nickyboy]

Its not overtime that's the problem its the fact they can't cope with the sheer volume of parcels, the same problem they've not learnt from the past few years when its the same story. What they need is more seasonal staff to cope with it, everyone else takes on more staff at Christmas without telling their customers to stop shipping orders

[Road2Ruin]

Time old problem. People expect free or very cheap delivery then wonder why the service is poor!

[MagicalTrevor]

If Yodel have to do this because hiring more staff would reduce their profits then their business model is wrong. If the self employed drivers haven't worked out that Christmas will be busier and their profits will shrink because of the way they're paid then they've also got it wrong.

I also won't use Yodel, I'd rather pay extra for DPD to deliver

[bga]

A family member has a Yodel franchise. I've not spoken to him during this Christmas period but did last year. They base their capacity (delivery & sorting) based on predicted volumes from the retailers. If the retailers get it wrong then the distributors take some of the hit but AFAIK are only required to make best efforts if the volumes significantly exceed the predicted demand. This isn't a Yodel specific problem. All the distributors suffer from the same challenge - being able to scale sufficiently for peak on wildly inaccurate forecasts from their customers.

[scorcher]

My first Yodel delivery made it to the depot (allegedly) and was never seen again. The replacement was delivered, but nobody knows who to! Never bothered trying a third time and got a refund.

[TommoAE86]

Always had problems with Yodel & DPD, never used any others apart from Parcel Force & Royal Mail, out of hundreds of deliveries I've only had one problem when the council closed my road, so I'm only giving them 50% of the blame there.

[knitware]

A delivery company that can’t deliver, I guess their contracts with the various companies may be reconsidered.

[remkingston]

I refuse to use Yodel and will find alternative posting methods or another retailer where possible.

I paid for an overnight business special or whatever. Anyway, it took 6 weeks to be delivered.

http://www.theguardian.com/money/2014/jan/10/yodel...

[RobbieKB]

I thought I saw someone at my door the other day and then I heard the letterbox go. I opened the door and there was a parcel at my feet and a Yodel driver looking back at me. He asked me to sign for the parcel and said he rang the doorbell (he didn't - I was 3 feet from it). I picked it up and shut the door and took a look at the 'we tried to deliver' note which had nothing filled in apart from the box that said he left the parcel somewhere was ticked. He might not be on much money, but his job isn't difficult and he still manages to be a useless .

[nadger]

I've got to say that our yodel delivered chap is brilliant. He definitely knocks on the door! He works bloody hard. He's delivered parcels at 7am to us before, and if saw him go past loaded up at 9pm last night when walking the hound.
I suspect he may be the exception however!

[Charlie1986]

Not just Yodel struggling we use Interlink with work and send 30-40 a day and were having 3 collections a day as there drivers are so busy so every time a driver goes past he is picking up

[T70RPM]

They lobbed a parcel containing a rose bowl over our 6 ft garden gates...never tried the handle....you pay peanuts...