Are Groupon a legitimate company?
Discussion
Just getting a bit worried!
I'd been recommended to try Groupon as they have a lot of good deals on items and events.
I found a good set of kitchen knives and an HD dashboard cam, both very heavily discounted.
Both items were guaranteed to be delivered within 7 working days. (I ordered just over 8 working days ago).
Have been trying to track the items, (1 with Royal Mail, other with Yodel) and both have been booked but not shown as being picked up!
I sent a strongly-worded email yesterday and just had two responses from their customer services team saying that they didn't have ability to track my order but would pass my query on to the relevant department. They also stated that I should not worry as they normally despatch any time up to 10 days from receipt of order!!!
I'm not over worried if they aren't legit as it wasn't a huge sum of money but I would like to know if they are rip-off merchants as I'd like to warn friends and family members who may use them!
I'd been recommended to try Groupon as they have a lot of good deals on items and events.
I found a good set of kitchen knives and an HD dashboard cam, both very heavily discounted.
Both items were guaranteed to be delivered within 7 working days. (I ordered just over 8 working days ago).
Have been trying to track the items, (1 with Royal Mail, other with Yodel) and both have been booked but not shown as being picked up!
I sent a strongly-worded email yesterday and just had two responses from their customer services team saying that they didn't have ability to track my order but would pass my query on to the relevant department. They also stated that I should not worry as they normally despatch any time up to 10 days from receipt of order!!!
I'm not over worried if they aren't legit as it wasn't a huge sum of money but I would like to know if they are rip-off merchants as I'd like to warn friends and family members who may use them!
PoleDriver said:
I allowed for the bank holiday in my calculations.
Items are despatched from Groupon themselves.
The worrying points are:-
A) they don't appear to have been despatched yet!
B) their customer services don't know where they are!
a/ It is unlikely Groupon will ship the items themselves. They are a group buy discounter.Items are despatched from Groupon themselves.
The worrying points are:-
A) they don't appear to have been despatched yet!
B) their customer services don't know where they are!
b/ As per (a) they wouldn't.
However - as mentioned above - I had cause for complaint - money refunded promptly.
As other's have said Groupon themselves are a legitimate publicly traded company with multi-billion US$ revenues.
However, they do not sell the goods themselves, they are just the middle man. So you have to rely on the companies that are selling and dispatching the goods to do their job correctly.
I have had mixed dealings with them but have never been left out of pocket. Some items have taken longer than you would expect to be delivered, in other cases they have not turned up. I have always been refunded though.
I must say though, my personal feeling, is that I wouldn't buy a particularly high value item through them without a lot of consideration.
However, they do not sell the goods themselves, they are just the middle man. So you have to rely on the companies that are selling and dispatching the goods to do their job correctly.
I have had mixed dealings with them but have never been left out of pocket. Some items have taken longer than you would expect to be delivered, in other cases they have not turned up. I have always been refunded though.
I must say though, my personal feeling, is that I wouldn't buy a particularly high value item through them without a lot of consideration.
Well, still nothing from them!
Emails they send just apologise and assure me that my orders are in the system and I should allow 5-7 business days to receive. (It's now been 14 'business' days!).
Sounds to me like a Nigerian scam operation!
They are a total bunch of w
k!
0/10 would not recommend to a friend!
Now I need to try and get my money back!
Emails they send just apologise and assure me that my orders are in the system and I should allow 5-7 business days to receive. (It's now been 14 'business' days!).
Sounds to me like a Nigerian scam operation!
They are a total bunch of w
k!0/10 would not recommend to a friend!
Now I need to try and get my money back!
Well, after 3 phone calls and a lot of waiting, I actually managed to speak to someone after 8 minutes! After a very long time he came back to tell me that one package had been found by Yodel and did not have a correct tracking number?? But it was at my local depot and will be delivered tomorrow? Really!!?? The other one was (allegedly) collected by Royal mail on 27th April but was stuck at their depot because there was a problem with the tracking number! Again??!! Really. This has also been promised for delivery tomorrow. I'll be back to report the outcome tomorrow evening!
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