Ebay query on additional goods received
Discussion
Mrs Puggit recently bought a printer online (3 or 4 weeks ago). They delivered 2 boxes, one printer and one additional duplex device. Mrs Puggit isn't technical and was out for the day, so she asked me to set it up. So I did, installing the printer and the additional duplex.
After a week or so of happy printing I binned the packaging. We have a high turnover of boxes in this house, so it's a weekly event to visit the recylcing centre for cardboard.
Last week the printer company emailed requesting politely for their duplex back. A day later they emailed again, asking for it back or for 92 pounds plus VAT.
I've emailed back, offering to send the duplex (minus packaging!) as I understand legally they can ask for it back. I've countered their offer by suggesting 30 pounds inc VAT. The duplex doesn't even work off Mrs Puggit's Mac
Any ideas which way this will go?
After a week or so of happy printing I binned the packaging. We have a high turnover of boxes in this house, so it's a weekly event to visit the recylcing centre for cardboard.
Last week the printer company emailed requesting politely for their duplex back. A day later they emailed again, asking for it back or for 92 pounds plus VAT.
I've emailed back, offering to send the duplex (minus packaging!) as I understand legally they can ask for it back. I've countered their offer by suggesting 30 pounds inc VAT. The duplex doesn't even work off Mrs Puggit's Mac
Any ideas which way this will go?
iva cosworth said:
Sump said:
Why can't you tell them you don't have the box and send them the Duplex back?
The fact that you have said something along the lines of 'legally' and counter offered a third makes me think you're a scumbag.
Quoted for posterity to show how rude you are.The fact that you have said something along the lines of 'legally' and counter offered a third makes me think you're a scumbag.
GOG440 said:
Your answer should have been "what duplex?"
As far as I am concerned its their problem if they send you stuff you havent ordered.
Now, tell them if they send packaging and arrange a courier at a convenient time for you of course you will return the item.
The law tends to support this position in an attempt to get rid of inertia selling. As far as I am concerned its their problem if they send you stuff you havent ordered.
Now, tell them if they send packaging and arrange a courier at a convenient time for you of course you will return the item.
http://www.legislation.gov.uk/uksi/2008/1277/sched... - para 29
http://www.legislation.gov.uk/uksi/2013/3134/regul...
GOG440 said:
Your answer should have been "what duplex?"
As far as I am concerned its their problem if they send you stuff you havent ordered.
This is a peasant / low life type mentality.As far as I am concerned its their problem if they send you stuff you havent ordered.
iva cosworth said:
Sump said:
Why can't you tell them you don't have the box and send them the Duplex back?
The fact that you have said something along the lines of 'legally' and counter offered a third makes me think you're a scumbag.
Quoted for posterity to show how rude you are.The fact that you have said something along the lines of 'legally' and counter offered a third makes me think you're a scumbag.
Sump - you sound like a really pleasant person. I guess you're what people call 'glass half full'.
Of course I've checked the legal position before posting on here. I've posted publicly in order to gain a real world point of view versus a legal one. The suppliers can request their kit back and so I'd been an idiot to be a scumbag and withhold it. Oh look, I'm not a scumbag - but I guess you must still be.
Of course I've checked the legal position before posting on here. I've posted publicly in order to gain a real world point of view versus a legal one. The suppliers can request their kit back and so I'd been an idiot to be a scumbag and withhold it. Oh look, I'm not a scumbag - but I guess you must still be.
A real world point of view?
You should have informed the vendors that you had been sent an additional item in error. You chose to say nothing and keep it.
When they realise their error and ask for it's return, you rush off and check your 'rights' then come on here for some validation.
Sump was not a million miles off in his assessment.
You should have informed the vendors that you had been sent an additional item in error. You chose to say nothing and keep it.
When they realise their error and ask for it's return, you rush off and check your 'rights' then come on here for some validation.
Sump was not a million miles off in his assessment.
iva cosworth said:
Sump said:
Why can't you tell them you don't have the box and send them the Duplex back?
The fact that you have said something along the lines of 'legally' and counter offered a third makes me think you're a scumbag.
Quoted for posterity to show how rude you are.The fact that you have said something along the lines of 'legally' and counter offered a third makes me think you're a scumbag.
It's pretty rude insofar as it shows a lack of morals to punish someone & attempt to gain from their mistake simply "because you can"
Why is there even a question to be answered? They've made a mistake and asked politely for their item back. I'm sure they'd send a courier and packaging if you asked. £30 is taking the piss.
I bet if the roles were reversed you'd be whinging about some miserable bloke who won't return something that isn't theirs.
I bet if the roles were reversed you'd be whinging about some miserable bloke who won't return something that isn't theirs.
I had a similar experience with Amazon recently, ordered some car cleaning bits, I'm on prime so next day delivery. Didn't turn up, called them and they said delivery tomorrow. Next day still nothing, this went on for 4 days, called everyday they said delivery tomorrow. On the fourth day they said it had been lost and they would re-send, I wanted to changed something on the order anyway so asked them to cancel it, refund me and it would be up to them to retrieve the package.
I waited for the refund and when it cleared I was going to re-order. The afternoon of the day it cleared I received a text saying the original order had been delivered. Went to collect it from the Amazon Locker and it's all there.
I could have kept the bits and the refund but I try to go against the way society is currently going, called them up the next day explained again what had happened and asked them to recharge my card for the order. The guy I spoke to thanked me for being honest and seemed surprised I'd called up.
I guess they don't get that very often.
On the flip side, I ordered some chocolates from Thorntons and received the wrong order, there was £75 worth of chocolates in the wrong delivery, they told me to keep them and would send the correct items, next day my order turned up. That was Christmas sorted...
A guy I know through someone else ordered a set of leathers, when it was delivered there was no-one in so the postman put it over his gate, when he got back he retrieved the parcel and it was perfect, but he decided to call the company and tell them his dog got the parcel and tore it to shreds, company sent him another set, I think that caused the company to be out of pocket by £200, I'm sure the company probably made a claim but this guy never submitted evidence so I'm not sure if they succeeded.
Do the company a favor instead of trying to get a bargain, let them collect it, it was an honest mistake, why should they be out of pocket? If they want it and have decided it's in there best interest to get it back then that's there decision.
If you wanted the duplex you would have bought it wouldn't you? It doesn't even work with your Mac....
How would you feel if you made a genuine mistake and someone blatantly took advantage of it?
I waited for the refund and when it cleared I was going to re-order. The afternoon of the day it cleared I received a text saying the original order had been delivered. Went to collect it from the Amazon Locker and it's all there.
I could have kept the bits and the refund but I try to go against the way society is currently going, called them up the next day explained again what had happened and asked them to recharge my card for the order. The guy I spoke to thanked me for being honest and seemed surprised I'd called up.
I guess they don't get that very often.
On the flip side, I ordered some chocolates from Thorntons and received the wrong order, there was £75 worth of chocolates in the wrong delivery, they told me to keep them and would send the correct items, next day my order turned up. That was Christmas sorted...
A guy I know through someone else ordered a set of leathers, when it was delivered there was no-one in so the postman put it over his gate, when he got back he retrieved the parcel and it was perfect, but he decided to call the company and tell them his dog got the parcel and tore it to shreds, company sent him another set, I think that caused the company to be out of pocket by £200, I'm sure the company probably made a claim but this guy never submitted evidence so I'm not sure if they succeeded.
Do the company a favor instead of trying to get a bargain, let them collect it, it was an honest mistake, why should they be out of pocket? If they want it and have decided it's in there best interest to get it back then that's there decision.
If you wanted the duplex you would have bought it wouldn't you? It doesn't even work with your Mac....
How would you feel if you made a genuine mistake and someone blatantly took advantage of it?
Someone made a mistake accepting two parcels on delivery when only one was expected , that was the opportunity to resolve the matter there and then.
To open the box and dispose of the packaging when it's contents are of no use anyway is beyond belief , but no doubt the op would be the first to complain if the printer hadn't turned up.
Then to ask for a reduced price to " accept it " is nothing short of blackmail , if it was my business I'd get it back at any cost even if I ended up binning it.
Scum behaviour ? , a bit strong but not far off in my humble opinion.
Buster73 said:
Someone made a mistake accepting two parcels on delivery when only one was expected , that was the opportunity to resolve the matter there and then.
To open the box and dispose of the packaging when it's contents are of no use anyway is beyond belief , but no doubt the op would be the first to complain if the printer hadn't turned up.
Then to ask for a reduced price to " accept it " is nothing short of blackmail , if it was my business I'd get it back at any cost even if I ended up binning it.
Scum behaviour ? , a bit strong but not far off in my humble opinion.
Overreaction much? It's hardly unreasonable to believe OP was awaiting more than one delivery.To open the box and dispose of the packaging when it's contents are of no use anyway is beyond belief , but no doubt the op would be the first to complain if the printer hadn't turned up.
Then to ask for a reduced price to " accept it " is nothing short of blackmail , if it was my business I'd get it back at any cost even if I ended up binning it.
Scum behaviour ? , a bit strong but not far off in my humble opinion.
He then went on to explain that his wife placed the order, and she was not present when it was delivered. Again, hardly unreasonable for OP to have assumed that what she ordered is what was delivered.
He even said that he'd offered to return the duplex, minus packaging which he no longer has. Blackmail? Get real.
amusingduck said:
Overreaction much? It's hardly unreasonable to believe OP was awaiting more than one delivery.
He then went on to explain that his wife placed the order, and she was not present when it was delivered. Again, hardly unreasonable for OP to have assumed that what she ordered is what was delivered.
He even said that he'd offered to return the duplex, minus packaging which he no longer has. Blackmail? Get real.
At least someone understands my post! What a bunch of miserable sods on here...He then went on to explain that his wife placed the order, and she was not present when it was delivered. Again, hardly unreasonable for OP to have assumed that what she ordered is what was delivered.
He even said that he'd offered to return the duplex, minus packaging which he no longer has. Blackmail? Get real.
Buster73 said:
Someone made a mistake accepting two parcels on delivery when only one was expected , that was the opportunity to resolve the matter there and then.
To open the box and dispose of the packaging when it's contents are of no use anyway is beyond belief , but no doubt the op would be the first to complain if the printer hadn't turned up.
Then to ask for a reduced price to " accept it " is nothing short of blackmail , if it was my business I'd get it back at any cost even if I ended up binning it.
Scum behaviour ? , a bit strong but not far off in my humble opinion.
It's part of the printer, it sits inside the printer. It's not like a camera was delivered with the printer! There was no understanding of an extra item being delivered. To open the box and dispose of the packaging when it's contents are of no use anyway is beyond belief , but no doubt the op would be the first to complain if the printer hadn't turned up.
Then to ask for a reduced price to " accept it " is nothing short of blackmail , if it was my business I'd get it back at any cost even if I ended up binning it.
Scum behaviour ? , a bit strong but not far off in my humble opinion.
We did not discover the duplex feature didn't work with Mrs Puggit's Mac for quite a long time. She had ordered a network only printer, when she wanted wifi (getting the tech prowess of my wife now?). It took 2 more days for a bridge to arrive for the networking (there's a post about this somewhere - looking for advice). They are welcome to collect the duplex if they want it back. We didn't order it, and certainly won't be paying 100 pounds!
Puggit said:
amusingduck said:
Overreaction much? It's hardly unreasonable to believe OP was awaiting more than one delivery.
He then went on to explain that his wife placed the order, and she was not present when it was delivered. Again, hardly unreasonable for OP to have assumed that what she ordered is what was delivered.
He even said that he'd offered to return the duplex, minus packaging which he no longer has. Blackmail? Get real.
At least someone understands my post! What a bunch of miserable sods on here...He then went on to explain that his wife placed the order, and she was not present when it was delivered. Again, hardly unreasonable for OP to have assumed that what she ordered is what was delivered.
He even said that he'd offered to return the duplex, minus packaging which he no longer has. Blackmail? Get real.
A normal person in this situation would have contacted them first hand saying you send this duplex to us by a mistake and they will arrange a courier or some sort of method to get it back without it costing you or even let you keep it.
A semi scumbag would have used it, tried to keep it, when they contacted gone oh bugger I'll send it back to you guys today.
A scumbag would go oh bugger, lets see if they're legally entitled to have it back, damn they are, let's low ball them and try to keep it even though it doesn't work with a mac, dammit, maybe I should ask a forum as there may be other scumbags on there that could help.
amusingduck said:
Overreaction much? It's hardly unreasonable to believe OP was awaiting more than one delivery.
He then went on to explain that his wife placed the order, and she was not present when it was delivered. Again, hardly unreasonable for OP to have assumed that what she ordered is what was delivered.
He even said that he'd offered to return the duplex, minus packaging which he no longer has. Blackmail? Get real.
He only offered to return it once he's been busted by the vendors. He also new the duplex was incompatible with his wife's machine.He then went on to explain that his wife placed the order, and she was not present when it was delivered. Again, hardly unreasonable for OP to have assumed that what she ordered is what was delivered.
He even said that he'd offered to return the duplex, minus packaging which he no longer has. Blackmail? Get real.
OP said:
Mrs Puggit recently bought a printer online (3 or 4 weeks ago). They delivered 2 boxes, one printer and one additional duplex device. Mrs Puggit isn't technical and was out for the day, so she asked me to set it up. So I did, installing the printer and the additional duplex.
After a week or so of happy printing I binned the packaging. We have a high turnover of boxes in this house, so it's a weekly event to visit the recylcing centre for cardboard.
Last week the printer company emailed requesting politely for their duplex back. A day later they emailed again, asking for it back or for 92 pounds plus VAT.
If my missus had ordered something which didn't work when I tried to set it up, I think I would have discussed it with her. Surely she knows what she did or didn't order.After a week or so of happy printing I binned the packaging. We have a high turnover of boxes in this house, so it's a weekly event to visit the recylcing centre for cardboard.
Last week the printer company emailed requesting politely for their duplex back. A day later they emailed again, asking for it back or for 92 pounds plus VAT.
Aside from that, if he doesn't want it, send it back. If he wants to keep it, pay the retail price.
Anything else is
.I'll try again for the hard of thinking:
WE DIDN'T REALISE THEY HAD SENT AN EXTRA ITEM
Did that get through?
Of course I've checked the legal ramifications. We have accidentally used that item and now face sending back something second hand. I am concerned that we are somehow liable for the cost. Is there any point in discussing this with a bunch of misery-guts?
WE DIDN'T REALISE THEY HAD SENT AN EXTRA ITEM
Did that get through?
Of course I've checked the legal ramifications. We have accidentally used that item and now face sending back something second hand. I am concerned that we are somehow liable for the cost. Is there any point in discussing this with a bunch of misery-guts?
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