Question on returning faulty goods for repair
Discussion
Afternoon all,
Back in June, I bought a laptop online direct from the manufacturer. I am now getting intermittent but increasingly frequent issues with the mousepad, so I've just been onto their website to look at how I go about getting it repaired, and it tells me that my free collect and return period has ended, so I'll have to pay £35 for the privilege of having it fixed under my warranty.
Are they allowed to do this? I know that had I chosen to return working goods for whatever reason under distance selling regulations, I would've been liable for the return shipping costs, but didn't think the same applied with faulty goods? An £800+ laptop really shouldn't be going wrong after 6 months, so charging me for returning it to them just feels like adding insult to injury.
Just to make it more confusing, it looks like all the consumer protection legislation changed recently, so I'm not really sure what now covers the situation?
Back in June, I bought a laptop online direct from the manufacturer. I am now getting intermittent but increasingly frequent issues with the mousepad, so I've just been onto their website to look at how I go about getting it repaired, and it tells me that my free collect and return period has ended, so I'll have to pay £35 for the privilege of having it fixed under my warranty.
Are they allowed to do this? I know that had I chosen to return working goods for whatever reason under distance selling regulations, I would've been liable for the return shipping costs, but didn't think the same applied with faulty goods? An £800+ laptop really shouldn't be going wrong after 6 months, so charging me for returning it to them just feels like adding insult to injury.
Just to make it more confusing, it looks like all the consumer protection legislation changed recently, so I'm not really sure what now covers the situation?
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