first time trainer, er training

[fin racer]

Folks,

looking some light-hearted advice here.
Been tasked (lumbered) with some low-rent technical training to a few new members of the IT Support team I am a member of (global banking).

Not having ever done anything of this sort before (not an overtly confident fellow, but am seen as a quasi-SME on the subject I'm covering), how do i go about it? Keeping the recipients interest? Not going too techy? Etc etc.
Yes, PowerPoint will be involved, and the numbers involved will be around 10. These won't be end-users, they wil be supporting such.
Thanks

[Lee_sec]

Just dont stress about it - if you know what you are talking about that will come through - with PowerPoint we try to stick to the 5x3 rule (5 words on each line max 3 lines or 5 lines of max 3 words) that avoids you doing 'power point karaoke' which is not fun for anyone! it's there to aid your discussion show the key points on screen

[boxst]

As above, just relax and come across knowledgable and try to hold interest. Ask for validation that they understand and prompt for questions. Do not tell jokes. Really, don't do that.

If you are showing a product, then use the powerpoint as talking points and make sure you spend ample time in the tool actually showing them how to do things.

Steve

[Shakermaker]

Get them involved as much as you can - people will learn better through doing something than by being shown something and then asked to remember it.

They'll only remember half of what you say the first time anyway.

Use as little powerpoint as you can because it otherwise sucks. Your knowledge on the subject will come through, but it would be worthwhile spending some time before the session going through everything that you want them to learn on your own, at the most basic level possible, to remember how it was when you first learned what you were doing. Show them the way to do something, and if there's a shortcut, only show that to them afterwards.

[Puggit]

Tell them what you're going to tell them, tell them it slowly, tell them what you told them

Advice above about not having busy slides is of paramount importance.

[straight dad]

Keep it simple.

Step 1. Tell them what your'e going to tell them. (5 mins)
(Introduction of subject & objective to be achieved by the end of the presentation)

Step 2. Tell them (20 mins)
(Main content of presentation)

Step 3. Tell them again ((5mins)
(Summary and testing of objectives)

Don't worry about being presenter perfect.

[eltax91]

Get them involved. Ask questions, pose problems if you can and get them to solve them.

Keep the powerpoint down (5x3 is a good rule), use a whiteboard instead.

[Road2Ruin]

As a qualified teacher and trainer this is my job. Unless you know your audience well (in which case tailor your presentation to suit them) then vary your information presentation, Visual, Audio, Reading/Writing and kinaesthetic, this will keep most people going and will break things up giving you time to think. Have regular breaks (no more thank 1.5 hours between) and ask them lots of questions, people like to tell you about what they know.

Good luck, you might just enjoy it.

[fin racer]

all great advice thanks folks.

I will be logging back to my own virtual machine from the meeting room PC so most of the content will be visual, use of different software, scenarios for such etc. Training will be quite short <1 hour so I want to maximize it as best I can.

[Phud]

One useful point I had past on to me, most people can focus for 20 minutes, so present for about that and then change approach, either questions or interaction, because at around 20 mins folks switch off or become bored.