Amazon Logistics - frigging useless
Discussion
Anyone else having problems with deliveries from Amazon?
They appear to have altered their delivery method to something called 'Amazon Logistics' who I'm guessing is Fred or Freda with a car delivering packages for two bob a time.
Well, they are totally s
te! I work on an industrial estate in a factory where reception is open from 0830 - 1700 and my two last Amazon orders have failed to get here as, apparently, no-one was in when they tried to deliver.
Useless bds. They make Yodel look efficient.
They appear to have altered their delivery method to something called 'Amazon Logistics' who I'm guessing is Fred or Freda with a car delivering packages for two bob a time.
Well, they are totally s
te! I work on an industrial estate in a factory where reception is open from 0830 - 1700 and my two last Amazon orders have failed to get here as, apparently, no-one was in when they tried to deliver.Useless b
ds. They make Yodel look efficient.Their delivery times before Christmas were pretty random, had a delivery guy stroll down the driveway as I was working on my car after 8pm on a Sunday the week before Christmas but they are just as likely to try to deliver at 7AM as they have done in the past, not helpful if it was a business address and business hours.
I ordered an air fryer last Wednesday which was deal of the day. According to the tracking, it was handed to the carrier on Thursday and then out for delivery on Friday. On Friday evening the tracking updated to 'Delay in delivery due to external factors' and I had an email saying it's delayed and if it isn't delivered by Jan 1st they will send a replacement or refund me. On Monday I contacted the support chat to change the delivery address to work, thats gone on my tracking and nothing has updated on there since.
To balance out. My guy has been excellent delivering to our business and then I switched to home deliveries over the holidays and all of them were delivered to myself or my safe location. Out of what I am roughly guessing to be 300 odd Prime deliveries I have had one issue and that was with me the following day anyway.
If you can't accept the delivery hours of Amazon then why not order from someone else? Customers will bh regardless anyway.
If you can't accept the delivery hours of Amazon then why not order from someone else? Customers will b
h regardless anyway.Sump said:
To balance out. My guy has been excellent delivering to our business and then I switched to home deliveries over the holidays and all of them were delivered to myself or my safe location. Out of what I am roughly guessing to be 300 odd Prime deliveries I have had one issue and that was with me the following day anyway.
If you can't accept the delivery hours of Amazon then why not order from someone else? Customers will bh regardless anyway.
I never had any delivery problems before Amazon Logistics.If you can't accept the delivery hours of Amazon then why not order from someone else? Customers will b
h regardless anyway.With regards to your second point, if either this package or the one I have just ordered fail to get here then I won't be using Amazon ever again despite being a loyal customer for many, many years.
Whether they give a toss or not will be interesting to see, but I shall be contacting customerservicesdirector@amazon.co.uk to let them know exactly how I feel about their delivery 'service' to me.
I have noticed my last two deliveries via amazon prime have been poor. One didn't turn up (it showed that nobody was in, but it was due to be delivered to our office reception so think they didn't bother as the traffic was bad), and the other didn't turn up until 8pm.
I thought it was odd as usual the delivery service has been excellent and then have a couple of bad ones in a row - this explains why!
I thought it was odd as usual the delivery service has been excellent and then have a couple of bad ones in a row - this explains why!
The delivery information on Amazon states that deliveries can be attempted up to 21:00 for the one day delivery or priority delivery services which are used by Prime.
If that's no good then looks like the only option is to choose another vendor. What they really need to do is implement a "business address" function so you can define that deliveries can only be made to that address within normal working hours.
If that's no good then looks like the only option is to choose another vendor. What they really need to do is implement a "business address" function so you can define that deliveries can only be made to that address within normal working hours.
BigMon said:
Well, they are totally ste! I work on an industrial estate in a factory where reception is open from 0830 - 1700 and my two last Amazon orders have failed to get here as, apparently, no-one was in when they tried to deliver.
Useless bds. They make Yodel look efficient.
Amazon say they will deliver up until 9PM so choosing a delivery location that closes at 5PM could be a bit of an issue. te! I work on an industrial estate in a factory where reception is open from 0830 - 1700 and my two last Amazon orders have failed to get here as, apparently, no-one was in when they tried to deliver.Useless b
ds. They make Yodel look efficient.BigMon said:
Sump said:
To balance out. My guy has been excellent delivering to our business and then I switched to home deliveries over the holidays and all of them were delivered to myself or my safe location. Out of what I am roughly guessing to be 300 odd Prime deliveries I have had one issue and that was with me the following day anyway.
If you can't accept the delivery hours of Amazon then why not order from someone else? Customers will bh regardless anyway.
I never had any delivery problems before Amazon Logistics.If you can't accept the delivery hours of Amazon then why not order from someone else? Customers will b
h regardless anyway.With regards to your second point, if either this package or the one I have just ordered fail to get here then I won't be using Amazon ever again despite being a loyal customer for many, many years.
Whether they give a toss or not will be interesting to see, but I shall be contacting customerservicesdirector@amazon.co.uk to let them know exactly how I feel about their delivery 'service' to me.
Sump said:
BigMon said:
Sump said:
To balance out. My guy has been excellent delivering to our business and then I switched to home deliveries over the holidays and all of them were delivered to myself or my safe location. Out of what I am roughly guessing to be 300 odd Prime deliveries I have had one issue and that was with me the following day anyway.
If you can't accept the delivery hours of Amazon then why not order from someone else? Customers will bh regardless anyway.
I never had any delivery problems before Amazon Logistics.If you can't accept the delivery hours of Amazon then why not order from someone else? Customers will b
h regardless anyway.With regards to your second point, if either this package or the one I have just ordered fail to get here then I won't be using Amazon ever again despite being a loyal customer for many, many years.
Whether they give a toss or not will be interesting to see, but I shall be contacting customerservicesdirector@amazon.co.uk to let them know exactly how I feel about their delivery 'service' to me.
Sump said:
There are literally so many other options of having a package delivered. Safe place, lockers etc. This type of overreaction to a package not being delivered is commonly seen amongst the older generation, 35+ folks who just want to rage at everything and shoot emails to everyone about their 'feelings.' Amazon Prime / online shopping caters more to the sub 30 year old folks. Perhaps you would be better off shopping on the high street?
It's something called 'customer service'. Perhaps you're not familiar with it?Never had a problem for years, suddenly a problem starts occurring. Maybe you're the type of person to shrug your shoulders rather than 'overreact' but I'd prefer to draw the retailer's eye to a problem that didn't exist previously.
Perhaps that makes me weird.
Sump said:
There are literally so many other options of having a package delivered. Safe place, lockers etc. This type of overreaction to a package not being delivered is commonly seen amongst the older generation, 35+ folks who just want to rage at everything and shoot emails to everyone about their 'feelings.' Amazon Prime / online shopping caters more to the sub 30 year old folks. Perhaps you would be better off shopping on the high street?
That's the best laugh I've had in ages.
BigMon said:
Sump said:
There are literally so many other options of having a package delivered. Safe place, lockers etc. This type of overreaction to a package not being delivered is commonly seen amongst the older generation, 35+ folks who just want to rage at everything and shoot emails to everyone about their 'feelings.' Amazon Prime / online shopping caters more to the sub 30 year old folks. Perhaps you would be better off shopping on the high street?
It's something called 'customer service'. Perhaps you're not familiar with it?Never had a problem for years, suddenly a problem starts occurring. Maybe you're the type of person to shrug your shoulders rather than 'overreact' but I'd prefer to draw the retailer's eye to a problem that didn't exist previously.
Perhaps that makes me weird.
BigMon said:
Whether they give a toss or not will be interesting to see, but I shall be contacting customerservicesdirector@amazon.co.uk to let them know exactly how I feel about their delivery 'service' to me.
Hit their facebook and twitter, much more likely to get a meaningful response by contacting them and making it public than mailing an email address that will be looked at by the office teaboy.
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