Am I being petty?
Discussion
Last week our Carbon Monoxide alarm went off and National Grid attended, turned off the gas and carried out their tests. No gas found and it was recommended we get a heating engineer to attend. They came out and found nothing wrong. In the meantime the CO alarm had been sounding every few hours so it was deemed the alarm was giving false positives and needed replacing.
The alarm was installed October 2015 alongside our log burner and so I contacted the installing company as it should still be under warranty. They've offered to replace the unit but I'm still stuck with the bill for the heating engineers attending, which I think the stove installer should pay as it was their faulty equipment that necessitated the visit.
Am I being petty or should they be reimbursing me the £80 call-out charge?
The alarm was installed October 2015 alongside our log burner and so I contacted the installing company as it should still be under warranty. They've offered to replace the unit but I'm still stuck with the bill for the heating engineers attending, which I think the stove installer should pay as it was their faulty equipment that necessitated the visit.
Am I being petty or should they be reimbursing me the £80 call-out charge?
Top tip.
When you first get a carbon monoxide detector, set it off. (hold it next to your exhaust pipe) Then you'll know what the alarm sounds like (usually pretty eardrum shattering). Then when the low battery warning goes off, you'll know the difference and won't end up getting the gas board out to shut down your supply for no reason.
When you first get a carbon monoxide detector, set it off. (hold it next to your exhaust pipe) Then you'll know what the alarm sounds like (usually pretty eardrum shattering). Then when the low battery warning goes off, you'll know the difference and won't end up getting the gas board out to shut down your supply for no reason.
Scottsz said:
Last week our Carbon Monoxide alarm went off and National Grid attended, turned off the gas and carried out their tests. No gas found and it was recommended we get a heating engineer to attend. They came out and found nothing wrong. In the meantime the CO alarm had been sounding every few hours so it was deemed the alarm was giving false positives and needed replacing.
The alarm was installed October 2015 alongside our log burner and so I contacted the installing company as it should still be under warranty. They've offered to replace the unit but I'm still stuck with the bill for the heating engineers attending, which I think the stove installer should pay as it was their faulty equipment that necessitated the visit.
Am I being petty or should they be reimbursing me the £80 call-out charge?
Did the installer manufacture the faulty kit, was it from a reputable manufacturer.The alarm was installed October 2015 alongside our log burner and so I contacted the installing company as it should still be under warranty. They've offered to replace the unit but I'm still stuck with the bill for the heating engineers attending, which I think the stove installer should pay as it was their faulty equipment that necessitated the visit.
Am I being petty or should they be reimbursing me the £80 call-out charge?
I think under the HETAS rules they have to install these monitors and I doubt they have much influence on the manufacturer.
We had the same in the summer, the CO detector supplied with a wood burner the year before started going off for no reason.
I just bought a new one from screwfix, for about £30, it did not go off so binned the old one. Then our neighbors complained about the noises
so I smashed it up.
I just bought a new one from screwfix, for about £30, it did not go off so binned the old one. Then our neighbors complained about the noises
so I smashed it up.
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