Ebay returns query...

[PieSlayer]

My dad bought a strimmer on eBAy that is way to heavy for him to use. He never used PayPal to purchase, just a normal debit card.
The seller (a shop) has agreed to refund him once the item is received.

I can return it via courier for £25 (no problem doing this tomorrow), but I'm curious as when I go through the returns options on eBAy it's prompting me to print a returns label (through PayPal) and then take the item to the post office, once the seller has received it he'll be debited £2.99 for the postage.

That can't be right can it? So who is paying the postage fees in that case if I use that option rather than just using my own courier? Or will PayPal be stopped £2.99 plus the courier fee from the post office?

[shakotan]

He's accepted the Returns process, and eBay thinks it an admission that he is liable, when he isn't.

There is no issue with just ignoring the eBay request to print the label, and instead just make your own arrangements, then mark it 'Dispatched' against the Return and enter any relevant tracking details.

[Jakg]

£2.99 is a bulk rate agreed between eBay and RM. They probably work on the idea of "win some, lose some". There are some items that are too big though - I bought a pair of headlights but had to return them and they were too big to send via RM even with the eBay label.

I would also be amazed if a courier for a strimmer was £25 - through Parcel2Go it'll be comfortably less than a tenner I'd of thought.

[PieSlayer]

Brilliant thanks chaps. Strimmer is 12kg total with packaging, thought 325 wasn't too bad, will have a look at parcel2go thanks.

[catman]

It's worth mentioning that the seller has done you a favour in accepting a return. Being too heavy isn't a legitimate reason for a return.

Tim

[2 sMoKiN bArReLs]

catman said:

It's worth mentioning that the seller has done you a favour in accepting a return. Being too heavy isn't a legitimate reason for a return.

Tim

If it was buy it now you don't need a reason at all.