Ebay chancer advice on where I stand (sorry another one!)
Discussion
Firstly apologies for another eBay thread! but I trust you bods to give me a sensible answer (well mostly)!
I'd just like some advice to confirm that I'm handling the following correctly:
I sold an aquarium on eBay. The item was described as used with some light scratches present on the front glass but only noticeable if you went looking for them in the right light (this is my honest opinion as I've had the tank for years and the scratches never really bugged me).
The winning bidder came to collect the tank and I talked him through all the kit and said he was free to look round it. He gave it a brief once over, handed over cash as payment and I then helped him load it in his car. At this point I thought that was it job done and he was happy with everything as nothing was said to suggest otherwise.
The following evening I get a text to say the scratches I had mentioned in the listing were worse than I had described and that he had found more on the side of the tank (I'd never seen any scratches on the side as I never viewed it from this angle due to a wall being there, so they may or may not have been there).
I responded back and said that he came to collect and was given every opportunity to inspect the tank before payment and taking it away and apologised if he was disappointed but it was sold as seen.
His response was that he wanted a refund to get the tank repaired, that he had consumer rights and that he's reported me to eBay already.
I advised that the item is sold as "Used" as per eBay T&C and that condition is subjective, hence he was given opportunity to view before making payment.
I made a point to remain calm, factual a polite in my texts but his texts then got increasingly aggressive, so I advised him to stop texting my personal number and use the eBay channels to escalate his concerns. He then got even more stroppy so I advised him I was blocking his number an to go through eBay.
I have reported this dispute from my end as a seller to cover myself and my understanding he has no comeback now given he viewed, paid cash, took it away and then complained 36hrs later.
Does anyone know what I can expect eBay to do now if anything? Should I be doing anything different?
I'd just like some advice to confirm that I'm handling the following correctly:
I sold an aquarium on eBay. The item was described as used with some light scratches present on the front glass but only noticeable if you went looking for them in the right light (this is my honest opinion as I've had the tank for years and the scratches never really bugged me).
The winning bidder came to collect the tank and I talked him through all the kit and said he was free to look round it. He gave it a brief once over, handed over cash as payment and I then helped him load it in his car. At this point I thought that was it job done and he was happy with everything as nothing was said to suggest otherwise.
The following evening I get a text to say the scratches I had mentioned in the listing were worse than I had described and that he had found more on the side of the tank (I'd never seen any scratches on the side as I never viewed it from this angle due to a wall being there, so they may or may not have been there).
I responded back and said that he came to collect and was given every opportunity to inspect the tank before payment and taking it away and apologised if he was disappointed but it was sold as seen.
His response was that he wanted a refund to get the tank repaired, that he had consumer rights and that he's reported me to eBay already.
I advised that the item is sold as "Used" as per eBay T&C and that condition is subjective, hence he was given opportunity to view before making payment.
I made a point to remain calm, factual a polite in my texts but his texts then got increasingly aggressive, so I advised him to stop texting my personal number and use the eBay channels to escalate his concerns. He then got even more stroppy so I advised him I was blocking his number an to go through eBay.
I have reported this dispute from my end as a seller to cover myself and my understanding he has no comeback now given he viewed, paid cash, took it away and then complained 36hrs later.
Does anyone know what I can expect eBay to do now if anything? Should I be doing anything different?
Tell him to f
k off. He's paid cash, Ebay and Paypal can't touch you. The worst you'll get is a negative feedback mark from him which you can respond to, or you can argue with Ebay to get removed but the chances of that happening are slim.
Just be glad you made it cash only and not taken Paypal as you'd likely then have no fish tank and no money either given how Paypal settles disputes.
k off. He's paid cash, Ebay and Paypal can't touch you. The worst you'll get is a negative feedback mark from him which you can respond to, or you can argue with Ebay to get removed but the chances of that happening are slim.Just be glad you made it cash only and not taken Paypal as you'd likely then have no fish tank and no money either given how Paypal settles disputes.
NoIP said:
Tell him to fk off. He's paid cash, Ebay and Paypal can't touch you. The worst you'll get is a negative feedback mark from him which you can respond to, or you can argue with Ebay to get removed but the chances of that happening are slim.
Just be glad you made it cash only and not taken Paypal as you'd likely then have no fish tank and no money either given how Paypal settles disputes.
That's what I'd like to do but I'm a coward k off. He's paid cash, Ebay and Paypal can't touch you. The worst you'll get is a negative feedback mark from him which you can respond to, or you can argue with Ebay to get removed but the chances of that happening are slim.Just be glad you made it cash only and not taken Paypal as you'd likely then have no fish tank and no money either given how Paypal settles disputes.
NoIP said:
Tell him to fk off. He's paid cash, Ebay and Paypal can't touch you. The worst you'll get is a negative feedback mark from him which you can respond to, or you can argue with Ebay to get removed but the chances of that happening are slim.
Just be glad you made it cash only and not taken Paypal as you'd likely then have no fish tank and no money either given how Paypal settles disputes.
Thisk off. He's paid cash, Ebay and Paypal can't touch you. The worst you'll get is a negative feedback mark from him which you can respond to, or you can argue with Ebay to get removed but the chances of that happening are slim.Just be glad you made it cash only and not taken Paypal as you'd likely then have no fish tank and no money either given how Paypal settles disputes.
ciege said:
Two cents...
1. Yes he's a scammer
2. Ebay is on his side
3. He knows where you live
4. Ebay is on his side
5. How much is it really worth it
6. How much is it really worth it
I'm a coward - refund him and move on son unless it was a lot of money?
He's saved £500+ on all the set-up if it was new. I said if when wanted new then he could have paid the retail price, that's his choice.1. Yes he's a scammer
2. Ebay is on his side
3. He knows where you live
4. Ebay is on his side
5. How much is it really worth it
6. How much is it really worth it
I'm a coward - refund him and move on son unless it was a lot of money?
I'm not happy that this person knows my address and mob number but not there's much I can do about that now.
I don't see why eBay should look in favour of the buyer in these instances. How can a seller be more reasonable than saying, please have a look round it and if you happy then pay and take it away? Starting to think the human gene pool it deteriorating!
NoIP said:
Tell him to fk off. He's paid cash, Ebay and Paypal can't touch you. The worst you'll get is a negative feedback mark from him which you can respond to, or you can argue with Ebay to get removed but the chances of that happening are slim.
Just be glad you made it cash only and not taken Paypal as you'd likely then have no fish tank and no money either given how Paypal settles disputes.
I was hoping this was the case! I'd have loved to tell him to do one but want to ensure I'm the reasonable one out of the dispute.k off. He's paid cash, Ebay and Paypal can't touch you. The worst you'll get is a negative feedback mark from him which you can respond to, or you can argue with Ebay to get removed but the chances of that happening are slim.Just be glad you made it cash only and not taken Paypal as you'd likely then have no fish tank and no money either given how Paypal settles disputes.
Capri86 said:
He's saved £500+ on all the set-up if it was new. I said if when wanted new then he could have paid the retail price, that's his choice.
I'm not happy that this person knows my address and mob number but not there's much I can do about that now.
I don't see why eBay should look in favour of the buyer in these instances. How can a seller be more reasonable than saying, please have a look round it and if you happy then pay and take it away? Starting to think the human gene pool it deteriorating!
I agree completely in a sane world...I'm not happy that this person knows my address and mob number but not there's much I can do about that now.
I don't see why eBay should look in favour of the buyer in these instances. How can a seller be more reasonable than saying, please have a look round it and if you happy then pay and take it away? Starting to think the human gene pool it deteriorating!
Ebay is an awful awful place to sell now!!
I would just simply say how much have you made?
If more than £100 then perhaps, but if you took like £50 for it, I would cut losses!
But as I say I'm a coward and live a nice peaceful life!!
gooner1 said:
EBay have your banking details.
Can they withdraw funds and refund the buyer, if they find in their favour.
Tell him to fk off works for me too.
NO! They can't and wont, to them it was a deal struck outside of eBay so as far as they are concerned it's nothing to do with themCan they withdraw funds and refund the buyer, if they find in their favour.
Tell him to f
k off works for me too.If you are feeling really brave i believe opening an unpaid item case against them would take away the ability for them to leave feedback and also jeopardise their account...
Im not recommending that as a plan A but if they did leave negative feedback it would take it away and put their back up a bit
Im not recommending that as a plan A but if they did leave negative feedback it would take it away and put their back up a bit
Cheers for the responses.
Given he had full opportunity to view the item before payment, he chose to pay cash rather than PayPal, he took it away and had it for 36 hours in his possession before making a complaint. Who can say he's not scratched it further whilst transporting it in his car.
What more could I have offered at the time as a seller? If the boot was on the other foot and I wasn't happy I'd have kicked myself for not checking it over better but put it down as a lesson learnt.
He's not having his money back and should he turn up at my house he'll have the police informed. Can they make an arrest on the basis he is a proven dick head!?
Even if he wanted to take the issue to a small claims court I'd have thought I'd have a solid defence.
Just hope if eBay are going to investigate they look at the facts and have common sense about it.
Given he had full opportunity to view the item before payment, he chose to pay cash rather than PayPal, he took it away and had it for 36 hours in his possession before making a complaint. Who can say he's not scratched it further whilst transporting it in his car.
What more could I have offered at the time as a seller? If the boot was on the other foot and I wasn't happy I'd have kicked myself for not checking it over better but put it down as a lesson learnt.
He's not having his money back and should he turn up at my house he'll have the police informed. Can they make an arrest on the basis he is a proven dick head!?
Even if he wanted to take the issue to a small claims court I'd have thought I'd have a solid defence.
Just hope if eBay are going to investigate they look at the facts and have common sense about it.
*sigh*
You're flapping over nothing. Just reply to his latest email stating "you were absolutely happy with the condition when you had a good look round it at my house. Clearly there was nothing wrong with it then otherwise you'd have raised it with me before handing over payment. If there is something wrong with it now then that is entirely your own doing and got absolutely nothing to do with me. The item was exactly as described in the advert and I have many photos on file to support this. I don't have any more time to waste on this frankly absurd claim and as far as I'm concerned the matter is closed. This is my final word on the matter. Good Day."
Ignore any communication received thereafter.
You're flapping over nothing. Just reply to his latest email stating "you were absolutely happy with the condition when you had a good look round it at my house. Clearly there was nothing wrong with it then otherwise you'd have raised it with me before handing over payment. If there is something wrong with it now then that is entirely your own doing and got absolutely nothing to do with me. The item was exactly as described in the advert and I have many photos on file to support this. I don't have any more time to waste on this frankly absurd claim and as far as I'm concerned the matter is closed. This is my final word on the matter. Good Day."
Ignore any communication received thereafter.
NoIP said:
*sigh*
You're flapping over nothing. Just reply to his latest email stating "you were absolutely happy with the condition when you had a good look round it at my house. Clearly there was nothing wrong with it then otherwise you'd have raised it with me before handing over payment. If there is something wrong with it now then that is entirely your own doing and got absolutely nothing to do with me. The item was exactly as described in the advert and I have many photos on file to support this. I don't have any more time to waste on this frankly absurd claim and as far as I'm concerned the matter is closed. This is my final word on the matter. Good Day."
Ignore any communication received thereafter.
^^^^ This but without the antagonistic bitsYou're flapping over nothing. Just reply to his latest email stating "you were absolutely happy with the condition when you had a good look round it at my house. Clearly there was nothing wrong with it then otherwise you'd have raised it with me before handing over payment. If there is something wrong with it now then that is entirely your own doing and got absolutely nothing to do with me. The item was exactly as described in the advert and I have many photos on file to support this. I don't have any more time to waste on this frankly absurd claim and as far as I'm concerned the matter is closed. This is my final word on the matter. Good Day."
Ignore any communication received thereafter.
Unless he's powerfully built or an obvious psycho in which case refund him
Good luck!
NoIP said:
*sigh*
You're flapping over nothing. Just reply to his latest email stating "you were absolutely happy with the condition when you had a good look round it at my house. Clearly there was nothing wrong with it then otherwise you'd have raised it with me before handing over payment. If there is something wrong with it now then that is entirely your own doing and got absolutely nothing to do with me. The item was exactly as described in the advert and I have many photos on file to support this. I don't have any more time to waste on this frankly absurd claim and as far as I'm concerned the matter is closed. This is my final word on the matter. Good Day."
Ignore any communication received thereafter.
That's pretty much what I've said and I've told him to do what he wishes with an eBay dispute and I'll do the same my end.You're flapping over nothing. Just reply to his latest email stating "you were absolutely happy with the condition when you had a good look round it at my house. Clearly there was nothing wrong with it then otherwise you'd have raised it with me before handing over payment. If there is something wrong with it now then that is entirely your own doing and got absolutely nothing to do with me. The item was exactly as described in the advert and I have many photos on file to support this. I don't have any more time to waste on this frankly absurd claim and as far as I'm concerned the matter is closed. This is my final word on the matter. Good Day."
Ignore any communication received thereafter.
Was just keen to check I was taking the right lines.
Makes honest selling just too much hard work dealing with idiots!
Cheers
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