Supermarket home delivery experiences
Discussion
Do you do your supermarket shopping online?
I'm aware of the obvious benefits, but am wondering what frustrations you put up with to secure them?
How often, for example, do you get chilled foods with only a day or two left on the 'Use By'?
What else - about the online supermarket shopping experience - makes you *sigh* on a reasonably regular basis?
I'm aware of the obvious benefits, but am wondering what frustrations you put up with to secure them?
How often, for example, do you get chilled foods with only a day or two left on the 'Use By'?
What else - about the online supermarket shopping experience - makes you *sigh* on a reasonably regular basis?
Get a couple of deliveries per week from Tesco.
Short dated stuff is quite infrequent. But they flag it on the delivery paperwork and give you the option to refuse it (and when you do refuse it they often give it to you for free anyway).
Sometimes the substitutions aren't quite "right" - e.g my wife wanted mediterean roast veg, they substituted with a mixed bag of Brussels and carrots.
But, generally speaking they're good and makes our lives a lot lot simpler. They've been doing it long enough now to have it quite polished.
Short dated stuff is quite infrequent. But they flag it on the delivery paperwork and give you the option to refuse it (and when you do refuse it they often give it to you for free anyway).
Sometimes the substitutions aren't quite "right" - e.g my wife wanted mediterean roast veg, they substituted with a mixed bag of Brussels and carrots.
But, generally speaking they're good and makes our lives a lot lot simpler. They've been doing it long enough now to have it quite polished.
We tried using Asda to get the essentials (expensive goods like dishwasher tablets, detergent and non-perishables) as we have a Waitrose at the end of the road (handy but a rip off)
However, Asda were rubbish, missed slots, or too early so an invoinience, broken items or random items, missing stuff etc
Now Sainsburys and they are generally ok, dates are normally good, but if they are not they refund straight away with no quibbling.
Haven't done a 'weekly' shop in years, bliss
However, Asda were rubbish, missed slots, or too early so an invoinience, broken items or random items, missing stuff etc
Now Sainsburys and they are generally ok, dates are normally good, but if they are not they refund straight away with no quibbling.
Haven't done a 'weekly' shop in years, bliss
I have used Tesco, ASDA, Morrisons and Waitrose.
Asda used to ignore the delivery slot and turn up when they wanted, the latest was 11.30 at night
Sainsburys used to have too many missed items, so I ended up having to shopping again
Waitrose just became too expensive. We had ordered some mange tout, the delivery driver said that they had subsituted frozen peas because they didnt have no mangey trout.
Tesco man asked for a tip, when I said no he said he would come back and I would tip him then.
Morrisons were perfect.
This was in Canary Wharf
Asda used to ignore the delivery slot and turn up when they wanted, the latest was 11.30 at night
Sainsburys used to have too many missed items, so I ended up having to shopping again
Waitrose just became too expensive. We had ordered some mange tout, the delivery driver said that they had subsituted frozen peas because they didnt have no mangey trout.
Tesco man asked for a tip, when I said no he said he would come back and I would tip him then.
Morrisons were perfect.
This was in Canary Wharf
Edited by Robbo 27 on Tuesday 28th November 16:37
We're doing more and more supermarket shopping online - it saves a lot because you don't get so many impulse purchases and after a few goes it starts to remember all your "usual" items anyway.
Most of the perishable stuff they now will guarantee to pick those with a minimum shelf life - important on your fruit and vegetables, you don't get just the stuff that is at the top, they will choose the same as most people would when picking the items for themselves.
As said, you don't always get exactly what you want with some items if they are out of stock but we only had substitutions twice and the "alternatives" in both cases were still acceptable to us so in that case it didn't matter - we got a different flavour of soup once, and loaf of wholemeal bread instead of a loaf of White bread once.
Most of the perishable stuff they now will guarantee to pick those with a minimum shelf life - important on your fruit and vegetables, you don't get just the stuff that is at the top, they will choose the same as most people would when picking the items for themselves.
As said, you don't always get exactly what you want with some items if they are out of stock but we only had substitutions twice and the "alternatives" in both cases were still acceptable to us so in that case it didn't matter - we got a different flavour of soup once, and loaf of wholemeal bread instead of a loaf of White bread once.
When the ex lived with me we'd have the food delivered from Tesco's each week. She seemed to enjoy ordering food and I was happy to do it that way as I hate going to the supermarket. Rarely did we have any issues; substitutions sometimes happened but she was able to refuse anything she didn't want, and more often than not fresher items had several days on them. It was a good way of ordering just what we wanted without being susceptible to impulse buys.
Now I live alone I'd love to carry on ordering online, but Tesco's and Sainsburys have minimum spends for delivery (of about £40 IIRC) and I don't spend that much per-week often, so I've no choice but to go to the shop myself.
Now I live alone I'd love to carry on ordering online, but Tesco's and Sainsburys have minimum spends for delivery (of about £40 IIRC) and I don't spend that much per-week often, so I've no choice but to go to the shop myself.
We use Morrisons every week and it is great.
Occasionally they wont have 1, maybe 2 items but they give you an alternative. If you dont want it, you hand it back on the doorstep and they price adjust your bill. The drivers always seem friendly enough.
For us at least, the drivers seem to come from a depot rather than a store, so everything seems fresher! (We live near Cardiff and the drivers come over from bristol weirdly!)
My wife often gets it delivered at 6.30 or 7 in the morning and so delivery often costs no more than a quid. would recommend highly.
Occasionally they wont have 1, maybe 2 items but they give you an alternative. If you dont want it, you hand it back on the doorstep and they price adjust your bill. The drivers always seem friendly enough.
For us at least, the drivers seem to come from a depot rather than a store, so everything seems fresher! (We live near Cardiff and the drivers come over from bristol weirdly!)
My wife often gets it delivered at 6.30 or 7 in the morning and so delivery often costs no more than a quid. would recommend highly.
I have just renewed my Sainsbury's delivery pass, so I have been having my shopping delivered for one year. I really like it hence renewing the service for £60 (got hooked with the £40 offer last year)
When you pick an item you can choose there and then if you will allow a substitution. If your other half wants the coconut shampoo and you decline a substitute, if its not in stock you won't receive anything. The alternative is you allow substitution and if it is out of stock on the day you can see what the substitution is and return it if its not to your liking. They are really good and will take anything back no questions asked. If you order something on offer and the replacement is more expensive they will only charge you what the original item cost. Order a soup on offer at £1, the substitution is £1.50 and you accept it they refund 50p. But to be honest they rarely substitute anything.
They have only been late twice, maybe three times in a year and always a call to say they have been delayed, has been less than an hour. Use by and eat by dates usually fine, not that I take a lot of notice of them.
The only real issue is when ordering loose vegetables. Buying a packet of onions no problem but if you only want a couple they might not be what you would pick if you were in the store. I once received an aubergine the size of a large apple, obviously I would have chosen a better one in person. Most of the time its fine.
When you pick an item you can choose there and then if you will allow a substitution. If your other half wants the coconut shampoo and you decline a substitute, if its not in stock you won't receive anything. The alternative is you allow substitution and if it is out of stock on the day you can see what the substitution is and return it if its not to your liking. They are really good and will take anything back no questions asked. If you order something on offer and the replacement is more expensive they will only charge you what the original item cost. Order a soup on offer at £1, the substitution is £1.50 and you accept it they refund 50p. But to be honest they rarely substitute anything.
They have only been late twice, maybe three times in a year and always a call to say they have been delayed, has been less than an hour. Use by and eat by dates usually fine, not that I take a lot of notice of them.
The only real issue is when ordering loose vegetables. Buying a packet of onions no problem but if you only want a couple they might not be what you would pick if you were in the store. I once received an aubergine the size of a large apple, obviously I would have chosen a better one in person. Most of the time its fine.
We tried Tesco's and it was a disaster. Mainly because when they had changed our address someone had left the suburb in our address record.
So we wanted Low Street, Somewhere. They sent it to Low Street somewhere else...
Rang us fairly late, and we worked out what had happened. We were about 15 miles outside their area. It was getting late so all agreed to deliver the next day.
Which they did, with some flowers and chocolates to say sorry. Unfortunately they then forget to unload all the shopping, and had to come back again...
So we wanted Low Street, Somewhere. They sent it to Low Street somewhere else...
Rang us fairly late, and we worked out what had happened. We were about 15 miles outside their area. It was getting late so all agreed to deliver the next day.
Which they did, with some flowers and chocolates to say sorry. Unfortunately they then forget to unload all the shopping, and had to come back again...
Cotty said:
I have just renewed my Sainsbury's delivery pass, so I have been having my shopping delivered for one year. I really like it hence renewing the service for £60 (got hooked with the £40 offer last year)
We held out for a while, eventually we got 6 month delivery pass for £15. Billy bargain!Sainsbury get it right. We don't accept any substitute items. A couple of years back a few things were hit and miss, but more recently its been excellent.
We've tried Asda a couple of times, on weeks where we haven't had time to go shopping. We don't bother now because the service is s
t.
The products they picked were always the dog-eared ones you'd leave on the shelf at the shop and I thought they were just using you an excuse to offload the crap goods to. Some of the substitutions were bizarre and we tended to turn them down.
Morrisons didn't do delivery when we tried it out. I don't much care for Sainsburys or Tesco. I prefer Marks and Spencer products and just have to make the trip myself.
t. The products they picked were always the dog-eared ones you'd leave on the shelf at the shop and I thought they were just using you an excuse to offload the crap goods to. Some of the substitutions were bizarre and we tended to turn them down.
Morrisons didn't do delivery when we tried it out. I don't much care for Sainsburys or Tesco. I prefer Marks and Spencer products and just have to make the trip myself.
OH loves shopping in person at Morrisons, I would rather save the 80 mile round trip and do it on line. We occasionally get a delivery from Tesco, mostly frozen and tinned stuff, and have had no problems. Although only 10 miles or less as the crow flies, the drive is actually nearer 50! Once they asked to come early to make several stops nearby,and that was not a problem. Substituted stuff has always been fine.
We've used the delivery service off and on for 15y and pretty much 'on' for the last 8-10y
It used to be patchy eg Id order a tin of beans but get a Mini Metro as a substitution however locally its been very reliable for ages
This may/may not be due to us adopting the Friday morning slot which Ive sometimes wondered may be a time when the shelves are full but the crowds have yet to get out
Currently with Sainsburys who are fine
Sacked Ocado 5y ago approx when their prices just became a bit too rich to stomach
We get the odd substitution which Im mostly happy with but no major dramas
If I had to nip out to grab essentials they'd forgotten each week I would not be such a fan
Now and again the odd bag of salad with a best by 'today' appears but a quick phone call gets that refunded
Besides the convenience - it takes me far less time to tap out the order on the computer - the big win is having to plan your food for the following week leading to less impulse buys and far, far less wasted food
Cheers
We use Ocado on a weekly basis.
Tried the others and found marginal savings if any and where there was a saving the quality wasn’t as good.
With my health insurance I get free ocado deliveries on any day of the week and 15% off any healthy food I buy.
They also have a huge amount of slots available and I don’t have to think too far in advance about ordering.
Their app is also by far the most user friendly of all the supermarkets.
I also like that they sell non supermarket type stuff, so on occasions where I have been recovering from surgery and unable to leave the house I can choose decent cards, presents and wrapping all from the comfort of my bed.
They price match Tesco too so I regularly get the odd voucher sent through if they have found that I could have bought the weeks shopping cheaper there.
Tried the others and found marginal savings if any and where there was a saving the quality wasn’t as good.
With my health insurance I get free ocado deliveries on any day of the week and 15% off any healthy food I buy.
They also have a huge amount of slots available and I don’t have to think too far in advance about ordering.
Their app is also by far the most user friendly of all the supermarkets.
I also like that they sell non supermarket type stuff, so on occasions where I have been recovering from surgery and unable to leave the house I can choose decent cards, presents and wrapping all from the comfort of my bed.
They price match Tesco too so I regularly get the odd voucher sent through if they have found that I could have bought the weeks shopping cheaper there.
Haven't used online grocery shopping since an Aldi opened up locally a couple of years ago, however it's interesting to read that Asda is still universaly st; apart from the usual of much stuff being missing and absolutely ridiculous substitutes, one evening the delivery just didn't turn up, it took us till the following morning to find out that the driver had, had enough that evening, drove back to the depot and abandoned his half full van.
t; apart from the usual of much stuff being missing and absolutely ridiculous substitutes, one evening the delivery just didn't turn up, it took us till the following morning to find out that the driver had, had enough that evening, drove back to the depot and abandoned his half full van.The wife does the online order. She loves not going to a shop and we don't spend as much by doing it online. Less random, impulsive purchases. I get asked if there's anything I need/want and she just adds it to the shop but I find it hard to remember what I need and often mid-week I'll realise I forgot to ask for something and have to walk into town to go buy it.
We've tried Tesco & Asda. Tesco are far better than Asda.
Biggest frustration with Tesco was late deliveries, substitutions and a small minor annoyance, bags.
Bags: We would request and pay for bags and not get them and then not pay for them but get them.
Substitutions: I really like Pizza Express home cook Pizzas but if they weren't available I'd get some other rubbish. Turned it off, anything they can't pick isn't paid for.
Late Deliveries: Happens, communication in these instances are key. Tesco usually send a text to say if they're going to be late but sometimes we don't hear and have to call to find out whats happening. This only happened twice, the first time the drivers van broke down, the second time he turned up just as I was speaking to the lady on the phone.
We've never had anything missing but have found the odd extra items. Staff are usually very friendly, are supposed to take deliveries ' to the kitchen' regardless of amount of steps etc... We're in a first floor flat so I usually go and help carry some boxes up but if I'm not here they'll lug it upstairs to the front door.
ASDA - Absolute rubbish. Loads of stuff missing, totally unrelated random substitutions. Never got any bags, drivers wouldn't go up stairs and were generally impatient whilst you carried stuff up. Also, it sounds stupid but they also dump the van anywhere they want. We have an access road to a residents car park and at least 3 times the guys parked the van over the entrance stopping people getting in and out. Doesn't make you popular with the neighbours. We'd have deliveries that didn't turn up, or were hours and hours late. Latest was 11pm when it was due at 6pm.
We've tried Tesco & Asda. Tesco are far better than Asda.
Biggest frustration with Tesco was late deliveries, substitutions and a small minor annoyance, bags.
Bags: We would request and pay for bags and not get them and then not pay for them but get them.
Substitutions: I really like Pizza Express home cook Pizzas but if they weren't available I'd get some other rubbish. Turned it off, anything they can't pick isn't paid for.
Late Deliveries: Happens, communication in these instances are key. Tesco usually send a text to say if they're going to be late but sometimes we don't hear and have to call to find out whats happening. This only happened twice, the first time the drivers van broke down, the second time he turned up just as I was speaking to the lady on the phone.
We've never had anything missing but have found the odd extra items. Staff are usually very friendly, are supposed to take deliveries ' to the kitchen' regardless of amount of steps etc... We're in a first floor flat so I usually go and help carry some boxes up but if I'm not here they'll lug it upstairs to the front door.
ASDA - Absolute rubbish. Loads of stuff missing, totally unrelated random substitutions. Never got any bags, drivers wouldn't go up stairs and were generally impatient whilst you carried stuff up. Also, it sounds stupid but they also dump the van anywhere they want. We have an access road to a residents car park and at least 3 times the guys parked the van over the entrance stopping people getting in and out. Doesn't make you popular with the neighbours. We'd have deliveries that didn't turn up, or were hours and hours late. Latest was 11pm when it was due at 6pm.
Edited by ashleyman on Wednesday 29th November 00:11
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