Another dodgy ebay story - or is it!?

[Blakeatron]

Just sold a load of lego and tamiya kits on ebay - i have been slowly filtering them over a few months.

Yesterday afternoon a tamiya kit ended and was paid for instantly, one of the extras included was a set of additional wheels.
The winning buyer had made contact before bidding asking for extra pics of the wheels.

Now he has messaged me saying the kit has arrived, but the wheels are missing.

But i haven't posted it yet and am sat looking at it and the wheels!?

I assume he is trying it on somehow, expecting a refund? Or some kind of dodgy account?

[2 sMoKiN bArReLs]

Easy mistake? Guy has bought a few similar items & messaged the wrong vendor? Had that happen to me.

Did you reply & say you've not posted the items?

Has buyer many feedbacks?

[psi310398]

Blakeatron said:

Just sold a load of lego and tamiya kits on ebay - i have been slowly filtering them over a few months.

Yesterday afternoon a tamiya kit ended and was paid for instantly, one of the extras included was a set of additional wheels.
The winning buyer had made contact before bidding asking for extra pics of the wheels.

Now he has messaged me saying the kit has arrived, but the wheels are missing.

But i haven't posted it yet and am sat looking at it and the wheels!?

I assume he is trying it on somehow, expecting a refund? Or some kind of dodgy account?

I had something similar with some LPs I sold.

He might be confused. He might have ordered several kits and has got in a bit of a muddle. We all have senior moments!

In the first instance I'd assume an honest error and clarify. If he's not genuine, it will become apparent and I'd just cancel the sale.

You are sending it with proof of delivery, aren't you, BTW?

[Blakeatron]

He has specifically mentioned that the wheels aren’t included - unless he has purchased 2 of the same kits?

He has 999 feedback - including lots of recent tamiya buys, some from our very own Russy!

I have replied asking for pics of the kit box.

I only ever send tracked and signed!

[2 sMoKiN bArReLs]

Blakeatron said:

He has specifically mentioned that the wheels aren’t included - unless he has purchased 2 of the same kits?

He has 999 feedback - including lots of recent tamiya buys, some from our very own Russy!

I have replied asking for pics of the kit box.

I only ever send tracked and signed!

But you haven't posted it yet? Why not just tell him that? My money is still on message sent to wrong vendor

[Notreallymeeither]

I’d take a picture if it as you wrap it up for posting - so you have evidence the wheels were definitely included before you posted it!

[Spare tyre]

Notreallymeeither said:

I’d take a picture if it as you wrap it up for posting - so you have evidence the wheels were definitely included before you posted it!

Waste of time, eBay will take the buyers side no matter what

If you feel nervous pull out.

[2 sMoKiN bArReLs]

Did you contact him OP?

[Teppic]

Spare tyre said:

If you feel nervous pull out.

Always useful advice.

[Jakg]

Just say you'll send him another one and he can keep the one with the missing wheels.

Then post yours.

[The Moose]

Jakg said:

Just say you'll send him another one and he can keep the one with the missing wheels.

Then post yours.

Apologize, send the wheels, sell the model without wheels

[ATM]

Can you do a partial refund on Ebay?

Agree to reduce price for lack of wheels and then get partial refund and you get to keep the remainder.

I bought something on ebay and paid with PayPal. 3 or 4 weeks later I noticed a full refund in my PayPal. No idea why.

[Steamer]

Doesn't sound like a scam from the face of it.. more like buyer-confusion.

If you do have to speak to an ebay customer service adviser, they will be able to read all the messges between you and the buyer - so they should be able to see your side of things (rather than the Paypal usual stance of 'Buyer is always in the right')

[ATM]

Steamer said:

Doesn't sound like a scam from the face of it.. more like buyer-confusion.

If you do have to speak to an ebay customer service adviser, they will be able to read all the messges between you and the buyer - so they should be able to see your side of things (rather than the Paypal usual stance of 'Buyer is always in the right')

But how do you actually get to speak to a human from Ebay?

[Narcisus]

I’ve had a few problems with buyers on eBay. I’ve given them a call and it’s has been sorted quickly.

[Steamer]

ATM said:

Steamer said:

Doesn't sound like a scam from the face of it.. more like buyer-confusion.

If you do have to speak to an ebay customer service adviser, they will be able to read all the messges between you and the buyer - so they should be able to see your side of things (rather than the Paypal usual stance of 'Buyer is always in the right')

But how do you actually get to speak to a human from Ebay?

As above - give them a call

If you are lucky you’ll get through the team in Ireland - they are always helpful

.cant remember the number - but give it a google... I think it starts 03.....

As call waiting time do vary but you can also request a call back

[Blakeatron]

The buyer has been back in touch - as others said he has purchased a few of these and got mine confused with another one.

Seems genuine and i will post on monday

[2 sMoKiN bArReLs]

Blakeatron said:

The buyer has been back in touch - as others said he has purchased a few of these and got mine confused with another one.

Seems genuine and i will post on monday

Hope it all works...I feel sure it will

[bluezedd]

Blakeatron said:

The buyer has been back in touch - as others said he has purchased a few of these and got mine confused with another one.

Seems genuine and i will post on monday

Yeah, I was going to say this sounds like a genuine buyer to me, and he's just made a mistake. I wouldn't be worried about it.

[Skyedriver]

Teppic said:

Spare tyre said:

If you feel nervous pull out.

Always useful advice.

Agreed.