"It's for data protection"
Discussion
Anyone else getting annoyed by the sheer number of items of information some companies want to prove your identity on a phone call?
Just had our home insurance renewal from Lloyds.
As usual it's doubled, despite no claims (but that's another potential rant about shafting loyal customers) so I call them up to get a better price - like I do every year!
Operator wants:
Policy number
My name
Date of birth
Post code and first line of address
What sort of policy (home, home and contents)
Date of policy
Is there another name on policy
That persons name
That persons date of birth
FFS! All that data is on the renewal quote letter you put in the post, ask me something only I would know.
I asked him why so much information. He said it's in case anyone phones up and cancels the policy. How likely is that?
Just had our home insurance renewal from Lloyds.
As usual it's doubled, despite no claims (but that's another potential rant about shafting loyal customers) so I call them up to get a better price - like I do every year!
Operator wants:
Policy number
My name
Date of birth
Post code and first line of address
What sort of policy (home, home and contents)
Date of policy
Is there another name on policy
That persons name
That persons date of birth
FFS! All that data is on the renewal quote letter you put in the post, ask me something only I would know.
I asked him why so much information. He said it's in case anyone phones up and cancels the policy. How likely is that?
55palfers said:
Anyone else getting annoyed by the sheer number of items of information some companies want to prove your identity on a phone call?
Just had our home insurance renewal from Lloyds.
As usual it's doubled, despite no claims (but that's another potential rant about shafting loyal customers) so I call them up to get a better price - like I do every year!
Operator wants:
Policy number
My name
Date of birth
Post code and first line of address
What sort of policy (home, home and contents)
Date of policy
Is there another name on policy
That persons name
That persons date of birth
FFS! All that data is on the renewal quote letter you put in the post, ask me something only I would know.
I asked him why so much information. He said it's in case anyone phones up and cancels the policy. How likely is that?
I had an incoming call from Clydesdale Bank, they started off about checking who I was, i dont have an account with the Clydesdale at the moment, last one was about 5 years ago.Just had our home insurance renewal from Lloyds.
As usual it's doubled, despite no claims (but that's another potential rant about shafting loyal customers) so I call them up to get a better price - like I do every year!
Operator wants:
Policy number
My name
Date of birth
Post code and first line of address
What sort of policy (home, home and contents)
Date of policy
Is there another name on policy
That persons name
That persons date of birth
FFS! All that data is on the renewal quote letter you put in the post, ask me something only I would know.
I asked him why so much information. He said it's in case anyone phones up and cancels the policy. How likely is that?
They started asking security questions, I allowed the name and address question but said I wasnt going to answer anything else, she said oh FFS (the full version) and then said to a colleague, another awkward English b
d.I put the phone down, phoned Clydesdale back and asked if it was a scam or genuine, they said there was a record of a marketing call within the past 10 minutes.
Yep, it's a total PITA, Lloyds want to know which DDs you have etc, I've long forgotten about those (maybe it's denial)
Sadly, until we come up with a better way to prove ID via telephone we'll all have to suffer, cyber crime is at epidemic levels at the moment and scammers are professional and highly skilled. They have staff on payroll!
I work in IT security and am a former Banker.
Sadly, until we come up with a better way to prove ID via telephone we'll all have to suffer, cyber crime is at epidemic levels at the moment and scammers are professional and highly skilled. They have staff on payroll!
I work in IT security and am a former Banker.
Returned my mobile phone to Carphone warehouse to have the cracked screen fixed.
Came back and the memory was totally wiped and it was back to how it came out of the box, it was the same phone as there were other marks on it and a sticker.
I enquired as to why they felt the need to wipe it and they said "its policy, Data protection"
So well protected nobody not even the data owner has it.
Came back and the memory was totally wiped and it was back to how it came out of the box, it was the same phone as there were other marks on it and a sticker.
I enquired as to why they felt the need to wipe it and they said "its policy, Data protection"
So well protected nobody not even the data owner has it.
bonerp said:
I think its bizarre that firms ring you on unrecognised numbers and ask for personal information. The very first thing they should do is they replay your password for you then to give your personal info. How easy is it now to get personal info.
Yes, it's almost like they only care about passing legislation and not their customers security!Banks have got better at communicating via encrypted messenger via their apps.
99% of the time when they call they're selling or chasing money, well the legit ones anyway.
I once asked one if it shouldn't be me asking the questions, they replied "but I don't know if you're who you say you are..."
bonerp said:
I think its bizarre that firms ring you on unrecognised numbers and ask for personal information. The very first thing they should do is they replay your password for you then to give your personal info. How easy is it now to get personal info.
I wont answer questions from people who phone me.I was close to losing my rag with EE yesterday after wanting to ask a couple of tech related questions about their 4G products. I was already logged in to my online account so clicked the handy 'live chat' button and rattled out my 2 questions which they could have easily answered in 30 seconds. But oh no, got to go through "security" first. One of which was 2 random digits of my bank account number. I've had the account with them for about 15 years from when they were better known as Orange and to my knowledge they never had my bank account details as it's been paid by card each month. After arguing the toss that I didn't have one with them it turned out to be an old Alliance & Leicester account which has been dead for well over a decade but apparently still on my account!
As I'd failed on that one she then asked me for the last 4 digits of my payment card. Umm, which payment card luv? I have 5 different cards registered on the account! Apparently her screen didn't show these choices, it just had a single box for her to type in one of them, but doesn't specify which one! So I have to reel off each of the card numbers from my online account until I get the winning combo!
The other "security" question was just for my last payment date - fine, easy enough. By the time this clusterfk was completed nearly 10 minutes had elapsed and neither of my questions were account specific and nor did they pose any threat to my account security, so why not just use your noggin and wait to see what the customer wants to ask about first before wasting everyone's time going through a completely pointless and flawed "security" process? She even admitted after I pointed this out that I would have been better just ringing the new business number which would have obviously circumvented all this "security" theatre nonsense.
You have already passed "security" in order to log-in to your online account and reach the 'live chat' function (it's only available to existing customers) so you shouldn't need to go through it at all again. It's like those banks where when you ring them up you have to either type in your account number and DOB or speak it to a robot before it'll connect you to a real person then when you get connected they need you to do it all again for "security and quality purposes" WTF !!! What's the fking point of having the automated process in the first place? Just let the phone ring and have some real person answer it and take the details and cut out all the bullst. "Sorry sir, it's company policy/data protection/security".
As I'd failed on that one she then asked me for the last 4 digits of my payment card. Umm, which payment card luv? I have 5 different cards registered on the account! Apparently her screen didn't show these choices, it just had a single box for her to type in one of them, but doesn't specify which one! So I have to reel off each of the card numbers from my online account until I get the winning combo!
The other "security" question was just for my last payment date - fine, easy enough. By the time this clusterf
k was completed nearly 10 minutes had elapsed and neither of my questions were account specific and nor did they pose any threat to my account security, so why not just use your noggin and wait to see what the customer wants to ask about first before wasting everyone's time going through a completely pointless and flawed "security" process? She even admitted after I pointed this out that I would have been better just ringing the new business number which would have obviously circumvented all this "security" theatre nonsense.You have already passed "security" in order to log-in to your online account and reach the 'live chat' function (it's only available to existing customers) so you shouldn't need to go through it at all again. It's like those banks where when you ring them up you have to either type in your account number and DOB or speak it to a robot before it'll connect you to a real person then when you get connected they need you to do it all again for "security and quality purposes" WTF !!! What's the f
king point of having the automated process in the first place? Just let the phone ring and have some real person answer it and take the details and cut out all the bullst. "Sorry sir, it's company policy/data protection/security". A colleague of my wife had an account with somebody or other, and they said she could choose a security qusstion, unique to her, in order to speed up the ID process on the phone. Everyone knows you need your mother's maiden name and so on, and that info is fiarly easy for scammers to get hold of.
So she was asked to make up a question, that the person on the other end would have to ask her, and to give them the answer which would be her response. She went for:
Q: Where do you think you're going dressed like that?
A: You can't tell me what to do, you're not my real dad
So she was asked to make up a question, that the person on the other end would have to ask her, and to give them the answer which would be her response. She went for:
Q: Where do you think you're going dressed like that?
A: You can't tell me what to do, you're not my real dad
I had the best one yet a couple of weeks ago. We went into a local jeweller to get a ring resized, and the shop assistant asked me if it was OK for them to contact me about the work. I asked why I was being asked, she said "Data protection". I started down the route of explaining that they had a legitimate interest and it was a bit stoopid, then I got [i]that[/] look from my gf... so I said OK. The she asked if they could contact me by phone. Yes. SMS? Sure. And another few equally inane questions.
Then, she printed out what I thought was a receipt - but no, it's a data protection agreement slip with the answers to all my questions on, which I had to sign!
We went to another jeweller last weekend to have some wedding rings made, since I wasn't impressed with the first one. No data protection things at all, just a job number and they took my details.
Then, she printed out what I thought was a receipt - but no, it's a data protection agreement slip with the answers to all my questions on, which I had to sign!
We went to another jeweller last weekend to have some wedding rings made, since I wasn't impressed with the first one. No data protection things at all, just a job number and they took my details.
Seven of us went to Scotland the other week for a pre arranged golf trip.
The accommodation had been paid for in full , but the golf fees , food and drink had to be paid on leaving.
I offered my credit card to guarantee payment , but I was told they couldn’t accept it due to data protection, would I just pay in full upon leaving .
The bill was over £2k.
The world has gone mad.
The accommodation had been paid for in full , but the golf fees , food and drink had to be paid on leaving.
I offered my credit card to guarantee payment , but I was told they couldn’t accept it due to data protection, would I just pay in full upon leaving .
The bill was over £2k.
The world has gone mad.
DocJock said:
You and your partner split up.
Partner leaves house after cancelling insurance, gas, electricity, internet, phone, etc...
Bit of a lame way of getting revenge, easier to wipe a bit of poo on all the soft furnishings.Partner leaves house after cancelling insurance, gas, electricity, internet, phone, etc...
Besides the ex-partner would probably have all those details anyway.
55palfers said:
Anyone else getting annoyed by the sheer number of items of information some companies want to prove your identity on a phone call?
Just had our home insurance renewal from Lloyds.
You think that's bad, I had to make a claim on a policy where the person had died and I was an executor. No I don't know the post code as he just moved there, no I don't know his date of birth let me look up his death certificate.Just had our home insurance renewal from Lloyds.
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