Paypal dispute - anyone had similar?
Discussion
Hi everyone,
Sorry about this as it's not the most interesting topic but could do with advice on anyone who's been in a similar situation.
I recently sold a digital game code on eBay. Payment went through, I sent the code via private eBay message to the buyer and received positive feedback. This was the 3rd March. On the 16th March I get a notification via e-mail that the payment was in dispute. I didn't see this e-mail until the 26th March. Paypal are saying they won't cover the payment and have charged me another £14 on top of the £10 I have already lost to argue the toss with the other party's bank.
I have contacted Microsoft. The code was redeemed on the 23rd March but apart from that they are completely useless. Apparently they can't even say who redeemed the code. eBay won't step in as from their end the transaction went through ok. I can't even dispute it or do anything from that angle. They have had no notification from the account holder that there has been any fraud on their account. I have e-mailed the account holder who says they never purchased the item and have disputed it.
So, where do I stand? Has anyone been successful in getting refunded in anything like this? I'm awaiting a Paypal decision on whether they can get the money back from the other party's bank but as they aren't covering it from their end, I'm not holding out much hope. After how much Paypal fees I've paid in my lifetime, this particularly stinks when they won't even cover £10. Plus, this opens up a whole issue of the fact that anyone could potentially buy an electronic code or similar, use it and get their moneyback.
If you've got to the end of this, thanks for reading
Sorry about this as it's not the most interesting topic but could do with advice on anyone who's been in a similar situation.
I recently sold a digital game code on eBay. Payment went through, I sent the code via private eBay message to the buyer and received positive feedback. This was the 3rd March. On the 16th March I get a notification via e-mail that the payment was in dispute. I didn't see this e-mail until the 26th March. Paypal are saying they won't cover the payment and have charged me another £14 on top of the £10 I have already lost to argue the toss with the other party's bank.
I have contacted Microsoft. The code was redeemed on the 23rd March but apart from that they are completely useless. Apparently they can't even say who redeemed the code. eBay won't step in as from their end the transaction went through ok. I can't even dispute it or do anything from that angle. They have had no notification from the account holder that there has been any fraud on their account. I have e-mailed the account holder who says they never purchased the item and have disputed it.
So, where do I stand? Has anyone been successful in getting refunded in anything like this? I'm awaiting a Paypal decision on whether they can get the money back from the other party's bank but as they aren't covering it from their end, I'm not holding out much hope. After how much Paypal fees I've paid in my lifetime, this particularly stinks when they won't even cover £10. Plus, this opens up a whole issue of the fact that anyone could potentially buy an electronic code or similar, use it and get their moneyback.
If you've got to the end of this, thanks for reading
You have likely been scammed by the buyer, plain and simple.
The problem is that Ebay/Paypal (mostly) defends the buyer come hell or high water, and as a seller, there is very little you can do about it.
I would just forget about it and move on. Not worth the hassle fighting it in my experience.
I have been selling bits and pieces on Ebay for years, but recently I'm sick of it due to the ever more extortionate selling fees, and the fact just about any buyer can claim to have not received the item and get their money back.
The problem is that Ebay/Paypal (mostly) defends the buyer come hell or high water, and as a seller, there is very little you can do about it.
I would just forget about it and move on. Not worth the hassle fighting it in my experience.
I have been selling bits and pieces on Ebay for years, but recently I'm sick of it due to the ever more extortionate selling fees, and the fact just about any buyer can claim to have not received the item and get their money back.
A quick Google suggests that selling digital game codes are prohibited from the platform. I believe this does not apply to business sellers though.
A refund on a prohibited sale is more than likely out of the question. To be honest, you would have been better off selling the code through a site that does not protect buyers. Even if you sent the code in the post, it would be easy to state that the code did not work on arrival, for PayPal/eBay to then side with the buyer ...
I learned many, many years ago that collecting/delivering an item in personal requires a cash transaction. I lost more than £10 when someone collected a mountain bike, then raised a dispute for non-delivery. PayPal asked for proof of delivery and of course, I had none.
A refund on a prohibited sale is more than likely out of the question. To be honest, you would have been better off selling the code through a site that does not protect buyers. Even if you sent the code in the post, it would be easy to state that the code did not work on arrival, for PayPal/eBay to then side with the buyer ...
I learned many, many years ago that collecting/delivering an item in personal requires a cash transaction. I lost more than £10 when someone collected a mountain bike, then raised a dispute for non-delivery. PayPal asked for proof of delivery and of course, I had none.
Sadly it’s a lost cause
Move on, cuz whatever you do, you won’t win this one
Never use eBay again, if everyone voted with their feet, they’d soon learn
My opinion is eBay don’t want to deal with joe public selling stuff, they wanna be more like amazon
Per item sold it’d be a lot less admin / cost
Absolute scum bags from start to finish
Move on, cuz whatever you do, you won’t win this one
Never use eBay again, if everyone voted with their feet, they’d soon learn
My opinion is eBay don’t want to deal with joe public selling stuff, they wanna be more like amazon
Per item sold it’d be a lot less admin / cost
Absolute scum bags from start to finish
bluesntwos said:
Hi everyone,
Sorry about this as it's not the most interesting topic but could do with advice on anyone who's been in a similar situation.
I recently sold a digital game code on eBay. Payment went through, I sent the code via private eBay message to the buyer and received positive feedback. This was the 3rd March. On the 16th March I get a notification via e-mail that the payment was in dispute. I didn't see this e-mail until the 26th March. Paypal are saying they won't cover the payment and have charged me another £14 on top of the £10 I have already lost to argue the toss with the other party's bank.
I have contacted Microsoft. The code was redeemed on the 23rd March but apart from that they are completely useless. Apparently they can't even say who redeemed the code. eBay won't step in as from their end the transaction went through ok. I can't even dispute it or do anything from that angle. They have had no notification from the account holder that there has been any fraud on their account. I have e-mailed the account holder who says they never purchased the item and have disputed it.
So, where do I stand? Has anyone been successful in getting refunded in anything like this? I'm awaiting a Paypal decision on whether they can get the money back from the other party's bank but as they aren't covering it from their end, I'm not holding out much hope. After how much Paypal fees I've paid in my lifetime, this particularly stinks when they won't even cover £10. Plus, this opens up a whole issue of the fact that anyone could potentially buy an electronic code or similar, use it and get their moneyback.
If you've got to the end of this, thanks for reading
Your options are:Sorry about this as it's not the most interesting topic but could do with advice on anyone who's been in a similar situation.
I recently sold a digital game code on eBay. Payment went through, I sent the code via private eBay message to the buyer and received positive feedback. This was the 3rd March. On the 16th March I get a notification via e-mail that the payment was in dispute. I didn't see this e-mail until the 26th March. Paypal are saying they won't cover the payment and have charged me another £14 on top of the £10 I have already lost to argue the toss with the other party's bank.
I have contacted Microsoft. The code was redeemed on the 23rd March but apart from that they are completely useless. Apparently they can't even say who redeemed the code. eBay won't step in as from their end the transaction went through ok. I can't even dispute it or do anything from that angle. They have had no notification from the account holder that there has been any fraud on their account. I have e-mailed the account holder who says they never purchased the item and have disputed it.
So, where do I stand? Has anyone been successful in getting refunded in anything like this? I'm awaiting a Paypal decision on whether they can get the money back from the other party's bank but as they aren't covering it from their end, I'm not holding out much hope. After how much Paypal fees I've paid in my lifetime, this particularly stinks when they won't even cover £10. Plus, this opens up a whole issue of the fact that anyone could potentially buy an electronic code or similar, use it and get their moneyback.
If you've got to the end of this, thanks for reading
(1) Suck it up, you've been scammed.
(2) Spend time and money via the Court route.
(3) Spend time making a complaint to PayPal, then escalate to the FOS. PayPal are reg'd in Luxembourg but have agreed to remain subject to the FOS. Your complaint to the FOSshould cost PayPal £500 or increase their levy the following year.
(4) If they haven't charged you fees, then emove payment/banking details online, and bin your PayPal/eBay accounts. PayPal will NEVER take you to Court for debts, and you'll "never" be able to use PayPal again.
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