Viagogo Denies refusing Refunds
Viagogo Denies refusing Refunds
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The Mad Monk

Original Poster:

11,467 posts

146 months

Thursday 23rd July 2020
quotequote all
Viagogo has denied refusing refunds for people whose gigs have been delayed by coronavirus.

https://www.bbc.co.uk/news/newsbeat-53513500

Why do people buy tickets from these, er, sellers?

Surely unless you can buy them from the box office, don't buy them?

Speed 3

5,273 posts

148 months

Thursday 23rd July 2020
quotequote all
I did - teen daughter asked me to do it and I did what I was told with very little notice. These were pre-sale tickets just before they went on open sale (and likely to be sold out in a couple of minutes) so I expected a bit of a mark-up but the price was pretty eye watering (and she hadn't alerted me to what she was expecting to pay). I still don't know what the face value is as they don't send out the tickets until a week before the event. Her gig is postponed for 18 months (by which time she'll be at Uni somewhere else) so they're doing this "no refund" routine. I expect their ticket exchange will net me 20-30% of what I paid at best.

Won't be doing that again, I normally research everything to the n'th degree including trader reviews.

Trophy Husband

3,924 posts

136 months

Thursday 23rd July 2020
quotequote all
The Mad Monk said:
Viagogo has denied refusing refunds for people whose gigs have been delayed by coronavirus.

https://www.bbc.co.uk/news/newsbeat-53513500

Why do people buy tickets from these, er, sellers?

Surely unless you can buy them from the box office, don't buy them?
Because idiots.
This is a negative disruptive market. Real disruptive markets offer things cheaper.
They need to be outlawed. Now.

Turn7

25,719 posts

250 months

Thursday 23rd July 2020
quotequote all
Trophy Husband said:
The Mad Monk said:
Viagogo has denied refusing refunds for people whose gigs have been delayed by coronavirus.

https://www.bbc.co.uk/news/newsbeat-53513500

Why do people buy tickets from these, er, sellers?

Surely unless you can buy them from the box office, don't buy them?
Because idiots.
This is a negative disruptive market. Real disruptive markets offer things cheaper.
They need to be outlawed. Now.
Secondary ticketing needs banning, and fast, its a disgracefull greedy trade.

I gave up on "big" gigs years ago, but these scumbags exist to feed the Insta wannabee's that "have" to be seen in the right place.

gazza285

11,149 posts

237 months

Thursday 23rd July 2020
quotequote all
Turn7 said:
Secondary ticketing needs banning, and fast, its a disgracefull greedy trade.

I gave up on "big" gigs years ago, but these scumbags exist to feed the Insta wannabee's that "have" to be seen in the right place.
Same here, I would rather not go.

The Mad Monk

Original Poster:

11,467 posts

146 months

Thursday 23rd July 2020
quotequote all
Turn7 said:
Secondary ticketing needs banning, and fast, its a disgracefull greedy trade.
Couldn't people just, oh, I don't know, couldn't they - just not buy from them?

Wouldn't that work?

vikingaero

13,274 posts

198 months

Friday 24th July 2020
quotequote all
That website really needs to be banned from UK ISPs. There's threads galore about Viagogo ripping people off, not refunding. They are pure scammers yet stupid people still use them! There's threads that start:"Bough fake tickets from Viagogo, now they won't refund even though reviews were bad".

alorotom

12,783 posts

216 months

Friday 24th July 2020
quotequote all
vikingaero said:
That website really needs to be banned from UK ISPs. There's threads galore about Viagogo ripping people off, not refunding. They are pure scammers yet stupid people still use them! There's threads that start:"Bough fake tickets from Viagogo, now they won't refund even though reviews were bad".
Thats quite extreme.

They aren't actually scamming anyone, or in fairness ripping people off - there are plenty of people prepared to pay over the face value in order to see/do/experience/drive/etc... what they desire. It's a really simple mark up business model predicated on demand and scarcity.

For every single negative review there are literals 000's of positive case use stories but of course most people won't post unless negative (unless there is something extra in it for them)

anonymous-user

83 months

Friday 24th July 2020
quotequote all
I have not tried to buy tickets for quite a few years, but the last time I was online for the 9:00AM release time. By the time I could actually get to a web page at 9:05AM they had completely sold out.

Strangely enough there were thousands of ticket for sale on Viagogo for around four times face value.

The whole thing is a massive scam but nobody seems to want to do anything about it.

Bullett

11,180 posts

213 months

Friday 24th July 2020
quotequote all
I have no problem with people reselling tickets for shows they can't go to.
The problem here is that the original agent is selling them to themselves and then reselling for a lot more on another site they own.
I don't understand why the artists don't do something.

Mafffew

2,149 posts

140 months

Friday 24th July 2020
quotequote all
Bullett said:
I have no problem with people reselling tickets for shows they can't go to.
The problem here is that the original agent is selling them to themselves and then reselling for a lot more on another site they own.
I don't understand why the artists don't do something.
Some have tried, to be fair. Ed Sheeran springs to mind as being one of them, but I think his (or his management) attempts have largely failed so far. I think the majority just don't care.

vikingaero

13,274 posts

198 months

Friday 24th July 2020
quotequote all
alorotom said:
vikingaero said:
That website really needs to be banned from UK ISPs. There's threads galore about Viagogo ripping people off, not refunding. They are pure scammers yet stupid people still use them! There's threads that start:"Bough fake tickets from Viagogo, now they won't refund even though reviews were bad".
Thats quite extreme.

They aren't actually scamming anyone, or in fairness ripping people off - there are plenty of people prepared to pay over the face value in order to see/do/experience/drive/etc... what they desire. It's a really simple mark up business model predicated on demand and scarcity.

For every single negative review there are literals 000's of positive case use stories but of course most people won't post unless negative (unless there is something extra in it for them)
I couldn't care less if someone chooses to buy from Viagogo. It's their sharp business practices - for example selling fake tickets and not refunding.

Any company such as John Lewis will draw a number of complaints. Viagogo is a company that continually has thousands of complaints, has been censured by the OFT and not complied with the OFT.

The Mad Monk

Original Poster:

11,467 posts

146 months

Friday 24th July 2020
quotequote all
alorotom said:
For every single negative review there are literals 000's of positive case use stories but of course most people won't post unless negative (unless there is something extra in it for them)
Any chance you could points us to reviews where the positives outweigh the negatives in ratios of "literals" (did you mean 'literally'?) 1000s to one?