Should I feel guilty ?
Should I feel guilty ?
Author
Discussion

grumpy52

Original Poster:

6,062 posts

195 months

Friday 24th July 2020
quotequote all
I ordered a Le Mans GT40 T shirt from one of those sites that advertise on Facebook, yeah I know , the shame , council oik etc etc . The garment was coming from the USA and I paid extra for the Express shipping .
This was back at the beginning of June . Alarm bells started to ring when the tracking information led to a dead end and all enquiries gave very sketchy replies . Then I received a very dodgy email purporting to be from Royal mail informing me that a parcel was being held at Heathrow Terminal 2 due to not enough postage and please pay here , click site etc etc . This was a total scam , looked legit to many that didn't know that Terminal 2 don't handle freight or parcels .
Having paid via PayPal I instigated a refund claim due to lack of arrival . Three days later I recieved a full refund . I also recieved an email offering to re-ship a replacement which I ignored . This all concluded a week ago .
Today the T shirt arrived, and it's actually a pretty good quality American T shirt .
Is it naughty to not offer to now pay for it ? Or just regard it as a bonus .

Squishey

576 posts

157 months

Friday 24th July 2020
quotequote all
Do the decent thing and pay for what you've got. I very much doubt that the seller has anything to do with the scam email.

Riley Blue

23,205 posts

255 months

Friday 24th July 2020
quotequote all
grumpy52 said:
I ordered a Le Mans GT40 T shirt from one of those sites that advertise on Facebook, yeah I know , the shame , council oik etc etc . The garment was coming from the USA and I paid extra for the Express shipping .
This was back at the beginning of June . Alarm bells started to ring when the tracking information led to a dead end and all enquiries gave very sketchy replies . Then I received a very dodgy email purporting to be from Royal mail informing me that a parcel was being held at Heathrow Terminal 2 due to not enough postage and please pay here , click site etc etc . This was a total scam , looked legit to many that didn't know that Terminal 2 don't handle freight or parcels .
Having paid via PayPal I instigated a refund claim due to lack of arrival . Three days later I recieved a full refund . I also recieved an email offering to re-ship a replacement which I ignored . This all concluded a week ago .
Today the T shirt arrived, and it's actually a pretty good quality American T shirt .
Is it naughty to not offer to now pay for it ? Or just regard it as a bonus .
You know what the right thing to do is - do it.

NMNeil

5,860 posts

79 months

Friday 24th July 2020
quotequote all
You received your order; the right thing to do would be to pay for it.

Sparkzz

452 posts

165 months

Friday 24th July 2020
quotequote all
Pay for it or you'll feel guilty every time you wear it.

It's someone's business and life is hard enough without losing money on daft stuff like that. Send them the money.

InitialDave

15,096 posts

148 months

Friday 24th July 2020
quotequote all
I'd pay them.

anonymous-user

83 months

Friday 24th July 2020
quotequote all
Pay for it!
It should go without saying, you swine!

Mr Pointy

13,364 posts

188 months

Saturday 25th July 2020
quotequote all
grumpy52 said:
I ordered a Le Mans GT40 T shirt from one of those sites that advertise on Facebook, yeah I know , the shame , council oik etc etc . The garment was coming from the USA and I paid extra for the Express shipping .
This was back at the beginning of June . Alarm bells started to ring when the tracking information led to a dead end and all enquiries gave very sketchy replies . Then I received a very dodgy email purporting to be from Royal mail informing me that a parcel was being held at Heathrow Terminal 2 due to not enough postage and please pay here , click site etc etc . This was a total scam , looked legit to many that didn't know that Terminal 2 don't handle freight or parcels .
Having paid via PayPal I instigated a refund claim due to lack of arrival . Three days later I recieved a full refund . I also recieved an email offering to re-ship a replacement which I ignored . This all concluded a week ago .
Today the T shirt arrived, and it's actually a pretty good quality American T shirt .
Is it naughty to not offer to now pay for it ? Or just regard it as a bonus .
Why is it even a question whether you should pay them or not? You have the shirt.

Alex@POD

6,454 posts

244 months

Saturday 25th July 2020
quotequote all
Yep, there's only one answer here.

grumpy52

Original Poster:

6,062 posts

195 months

Tuesday 28th July 2020
quotequote all
Hi all , I emailed the supplier and explained what had happened and asked for a link to to pay for the T shirt . I have just recieved a reply and they don't want a payment as it had taken so long for it to arrive and I also have a discount code giving 15% off my future purchases.
Customer service does work if you are polite and especially with our American cousins.
My conscience is now clear .

MCSV8

933 posts

292 months

Tuesday 28th July 2020
quotequote all
Our Septic cousins certainly know a thing or two about customer service.

I have an ODBII reader with an LCD screen. I dropped it and it broke. I sent it back to the US for repair with a covering note (I'm a tw@t, I dropped it etc). A couple of weeks later it returned repaired and they refused to charge me anything, even the postage.

g7jtk

1,844 posts

183 months

Wednesday 29th July 2020
quotequote all
Pay