eBay return declined

[Salted_Peanut]

The initial message was deleted from this topic on 12 March 2022 at 13:17

[paintman]

Salted_Peanut said:

Once an eBay seller has declined the return, is that it? If so, does this situation give less consumer protection when buying a new item from eBay than buying it from a regular shop?

I know eBay is, in many ways, biased against sellers. But in this instance, it means buyers have fewer consumer rights – no possibility of returning goods – than if they bought from a shop.

I know you can always claim the item wasn’t as described, but that’s crap and dishonest.

What's the item & why are you wanting to return it?

[dundarach]

what did eBay say.

Seems, they'll help even if a seller won't:

bit at the top?

[Si1295]

Private seller or from a shop?

[gotoPzero]

What does it say on the listing under returns?

[mickyh7]

Pretty poor show buying something pissed.
Then expecting someone, who might be trying to make an honest living, to deal with all of your st.
We know the rules.
On the drink?-then dont go on ebay.
Sorry, but I'm on the sellers side here.

[Divieto di Sosta]

If the seller won't take it back just sell it yourself and suck up any loss ,blame it on the booze .

[paintman]

Salted_Peanut said:

It’s a tool (in its original packaging, unopened) but not required – bought after the odd beer

Oh dear. You do realise this is unlikely to end well - and I'm not talking about sending the item back issues.
You might want to see if there are any flameproof suits currently for sale....

[SkodaIan]

In theory you have better rights buying from Ebay than from a physical shop.

If you go into a shop, buy something and change your mind later, you have no legal right to take it back for a refund unless there was something wrong with it. Most shops do have some kind of returns policy for unwanted items though because they find it good business.

If you buy remotely (of which Ebay is one method) there is a statutory "cooling off" period of 14 days after you make the order. In that case you are entitled to return the goods for any reason for a refund minus the delivery cost.

Note that this only applies to companies based in the UK, so if the Ebay seller was located abroad you might not have that right.

[bungz]

Just open a return a seller can't just decline a return it on eBay, its part of the buyer guarantee.

if they don't play ball within 8 days then the return gets looked at and actioned by eBay.

I sell a fair bit of stuff on there.

At worst you will need to pay postage.

[Evercross]

Persevere. You are entitled to return it under distance selling regulations. You will have to bear the cost of return carriage though as the item is not faulty or mis-described.

[gotoPzero]

Salted_Peanut said:

Evercross said:

ou are entitled to return it under distance selling regulations. You will have to bear the cost of return carriage though as the item is not faulty or mis-described.

Thank you. I have now looked up the Consumer Contracts Regulations, and it seems I can return goods bought online within 14 days of receiving them. However, it's unclear how to pursue this avenue except via opening a dispute (perhaps my only option?). Also, it looks like sellers who state "No Returns" are at odds with the Consumer Contracts Regulations.

bungz said:

Just open a return a seller can't just decline a return it on eBay, its part of the buyer guarantee.

if they don't play ball within 8 days then the return gets looked at and actioned by eBay.

That's what I thought, but it appears a seller can decline a return. Then the return process is closed on eBay's system.

I'm happy to pay the return postage – it seems fair enough.

If its a private seller, i.e not a business and the seller has ticked the "no returns" on the auction so the T&Cs of the auction will show as

"Return policy details The seller won't accept returns for this item. Sellers may be required to accept returns for items that are not as described."

Then they are not obliged to provide a returns service. Now if the item arrives and its not as described then thats different. But again it depends how you are claiming "not described" and how it "was described" in the listing.

HTH.

(IMVHO)

[DWDarkWheels]

gotoPzero said:

If its a private seller, i.e not a business and the seller has ticked the "no returns" on the auction so the T&Cs of the auction will show as

"Return policy details The seller won't accept returns for this item. Sellers may be required to accept returns for items that are not as described."

Then they are not obliged to provide a returns service. Now if the item arrives and its not as described then thats different. But again it depends how you are claiming "not described" and how it "was described" in the listing.

HTH.

(IMVHO)

I'm with this.
Under EBAY rules the seller is not obliged to take returns if their listing indicated returns not accepted (unless damaged, not as described or lost in transit). It's entirely at the seller's discretion if they want or don't want to accept a return.
Why should it be the seller's problem if buyers don't fully think through their purchase? Admit your mistake and sell it on yourself via EBAY, Gumtree, FB etc.

[Weekendrebuild]

Absolute peak poor ! Who would post this

[Hugo Stiglitz]

Weekendrebuild said:

Absolute peak poor ! Who would post this

Why?

In the old days ebay was a place for bargains so you'd be peeved if you sold something used and a good price and the seller wanted to return (at all!) but definitely for just changed mind reason.

If you agree to ebays terms and click accept returns and its on the listing then yes why can't you return now?

Ebay is no longer a place for bargains.

[Ouroboros]

Consumer laws don't apply to private sales, ergo sum, private sellers don't have to accept returns.

[Spare tyre]

There is a good chance that you can sell it for more, just list it at a fixed price, pop it in a drawer and forget about it

I have a big old cupboard in my office, put stuff on top that needs listing, when twiddling thumbs I list random bits and pop in cupboard at highish prices

Every thing sells, may take a week or 2 years, was all heading to bin or similar, so well worth it

[Salted_Peanut]

Hugo Stiglitz said:

If you agree to ebays terms and click accept returns and its on the listing then yes why can't you return now?

Ebay is no longer a place for bargains.

Precisely. eBay has changed considerably and, nowadays, it’s often a place for businesses. The seller in question is undoubtedly someone selling on eBay as a business (whether or not they are registered as one) and selling full-time.

More generally, numerous companies sell via eBay alongside their bricks-and-mortar and website sales. E.g., BikeStop and SportsBikeShop – two big names in motorcycle gear – sell a lot on eBay. In short, it’s a far cry from eBay’s early years.

[Ouroboros]

Salted_Peanut said:

Precisely. eBay has changed considerably and, nowadays, it’s often a place for businesses. The seller in question is undoubtedly someone selling on eBay as a business (whether or not they are registered as one) and selling full-time.
.

The thing is you knew the options when buying, business sellers are clear, it just seems like now you want them to be a business seller as it suits you, yet you made the choice to buy from a private seller, whatever you may now think.

You agreed to terms and conditions when you made the purchase, no one forced you.

Edited by Ouroboros on Saturday 12th March 09:25

[Dog Star]

What the “small print” does or does not say about returning the item is one thing. The self-entitled attitude of the OP is another. His poor judgement (whether down to tiredness/beer) is made to be the sellers problem.

How is this any different to these characters who buy a car then get buyers remorse and start coming up with all sorts of reasons why they expect their money back.